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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

139096 Views

503 replies

108 likes

  • 139096 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97912 Views

19 replies

38 likes

  • 97912 Views
  • 19 replies
  • 38 likes

Bug: Getting logged out automatically

I keep getting logged out of the Spotify app from time to time which blocks access to my music until I put in my facebook credentials and connect to the Internet.I can not reproduce this, it just happens once or twice a month. Does anybody else also ...

Visitor

I keep getting logged out of the Spotify app from time to time which blocks access to my music until I put in my facebook credentials and connect to the Internet. I can not reproduce this, it just h...

nunopatrao

Newbie

25015 Views

24 replies

12 likes

  • 25015 Views
  • 24 replies
  • 12 likes

Spotify with iPhone X and Wlan Trouble

Hello, For a few weaks or month i have these problem:When i start Spotify on my iPhoneX with Wlan Connection there is only the load screen or it shows the screen that Spotify is "offline". I cant search to new songs. I can only play offline music.Som...

Newbie

Hello,   For a few weaks or month i have these problem: When i start Spotify on my iPhoneX with Wlan Connection there is only the load screen or it shows the screen that Spotify is "offline"....

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
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New update

This new update isn’t very good I want my old Spotify back. Is there a way I can reverse the update and go back to the old? Thank you

Newbie

This new update isn’t very good I want my old Spotify back. Is there a way I can reverse the update and go back to the old? Thank you

Maxim

Spotify Star

589 Views

1 replies

2 likes

  • 589 Views
  • 1 replies
  • 2 likes

Payment problem/ Ödeme sorunu

eski facebook ile üyeliğimden oturumu kapatıp farklı mail ile yeni oturum açtm ısrarla banka ödemesini kabul etmiyor ne yapmam gerekiyor ?

Newbie

eski facebook ile üyeliğimden oturumu kapatıp farklı mail ile yeni oturum açtm ısrarla banka ödemesini kabul etmiyor ne yapmam gerekiyor ?

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
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Finding A Youtubers Spotify on the Brand New Update 2018

Ever since the new update that took place a few weeks ago, I have not been able to find a friends account or a youtubers account. Does anyone know how to??

Casual Listener

Ever since the new update that took place a few weeks ago, I have not been able to find a friends account or a youtubers account. Does anyone know how to??

Maxim

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Different Daily Mixes on other devices

I recently updated to version 8.4.49. I use Spotify on my laptop and my iPhone. I noticed after I updated on my iPhone that my daily mixes have changed. I don't really know what I can do to fix this so please help me

Newbie

I recently updated to version 8.4.49. I use Spotify on my laptop and my iPhone. I noticed after I updated on my iPhone that my daily mixes have changed. I don't really know what I can do to fix ...

438 Views

0 replies

1 likes

  • 438 Views
  • 0 replies
  • 1 likes

Download somente com app aberto

Meu spotify de uns meses pra ca, so vem baixando musica com ele aberto. Como devo proceder pra ele voltar a baixar musica mesmo estando em segundo plano?

Casual Listener

Meu spotify de uns meses pra ca, so vem baixando musica com ele aberto. Como devo proceder pra ele voltar a baixar musica mesmo estando em segundo plano?

Bittencourt

Spotify Star

20391 Views

8 replies

4 likes

  • 20391 Views
  • 8 replies
  • 4 likes

all songs by artist in my playlist

When I search for a specific artist in my playlist obviously all the songs by that artist show up. So i play the first song by them in the list, after that songs finished it will play the next song in my playlist, NOT the next song by that artist in ...

Newbie

When I search for a specific artist in my playlist obviously all the songs by that artist show up. So i play the first song by them in the list, after that songs finished it will play the next song i...

0rangeJuice

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Spotify Para estudiantes

Spotify no me ha comprobado que soy estudiante ni me ha llegado el correo de confirmación, sin embargo ya el dinero aparece retirado en la cuenta bancaria o está en espera?

Newbie

Spotify no me ha comprobado que soy estudiante ni me ha llegado el correo de confirmación, sin embargo ya el dinero aparece retirado en la cuenta bancaria o está en espera?

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
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‘Waiting for download’

I have Spotify premium, deleted all my songs, deleted all the connected devices, have still place for 4.1GB on my phone, but nevertheless when I want to download any song, the circle with the arrow stays grey and under the download text it says ‘wait...

Visitor

I have Spotify premium, deleted all my songs, deleted all the connected devices, have still place for 4.1GB on my phone, but nevertheless when I want to download any song, the circle with the arrow s...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Bluetooth connection issues

When i connect my iPhone 8 Plus which is fully updated to my vehicle via Bluetooth the Spotify app will close and only show the Spotify symbol with a black screen around it and i can no longer select a song i can only skip songs. I do have premium bu...

Newbie

When i connect my iPhone 8 Plus which is fully updated to my vehicle via Bluetooth the Spotify app will close and only show the Spotify symbol with a black screen around it and i can no longer select...

CollinsLHP

Newbie

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Filter search is inaccurate and incorrect in my saved songs

When I filter to search for a song, the search says that the song is spelled incorrectly when it isn’t. iPhone 8 running the latest software available. Thanks, and also if you could add “Out of my mind” by Jamie Berry, it would be great

Newbie

When I filter to search for a song, the search says that the song is spelled incorrectly when it isn’t. iPhone 8 running the latest software available. Thanks, and also if you could add “Out of my mi...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Solved!! song radio is missing iPad

Hi,Anyone knows why I can’t start a song radio on my iPad? It works great on my android phone.Thanks

Visitor

Hi, Anyone knows why I can’t start a song radio on my iPad? It works great on my android phone. Thanks

user-removed

Not applicable

747 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

The song ‘Me or us’ of Young Thug

The song me or us of young thug skips to 1:50 everytine i listen to it multiple times. Please fix it

Casual Listener

The song me or us of young thug skips to 1:50 everytine i listen to it multiple times. Please fix it

267 Views

0 replies

0 likes

  • 267 Views
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My daily mix does not appear

Hi, i need some help please.When I upgraded my account premium, my daily mix disappeared and not show in my playlist. I use iphone X, anybody help?

Newbie

Hi, i need some help please. When I upgraded my account premium, my daily mix disappeared and not show in my playlist. I use iphone X, anybody help?

481 Views

0 replies

0 likes

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Solved!! iPhone vs. iPad

Okay, why do people with an iPad get to listen to whatever they want whenever they want, but those of us with an iPhone can only play their playlists on shuffle? That's completely unfair.

Casual Listener

Okay, why do people with an iPad get to listen to whatever they want whenever they want, but those of us with an iPhone can only play their playlists on shuffle? That's completely unfair.

squints21

Newbie

61737 Views

13 replies

5 likes

iPhone vs iPad controversy
  • 61737 Views
  • 13 replies
  • 5 likes

Ipad air available devices no airplay devices - why?

Hi, recently took the latest update to spotify ipad app (ipad air). Now no devices appear in the available devices section. I get the devices popup with 3 links to information 1) listen on computer, 2)lilsten on TV, 3) connect to a wifi speaker. Wher...

Newbie

Hi, recently took the latest update to spotify ipad app (ipad air).  Now no devices appear in the available devices section.  I get the devices popup with 3 links to information 1) listen o...

558 Views

0 replies

0 likes

  • 558 Views
  • 0 replies
  • 0 likes

Playlist shuffle

My playlist won’t shuffle since the most recent update. I click shuffle but it plays the playlist in order. There is also no shuffle option inside the playlist when the songs are playing.

Newbie

My playlist won’t shuffle since the most recent update. I click shuffle but it plays the playlist in order. There is also no shuffle option inside the playlist when the songs are playing. 

Srg_NiCkLeS

Casual Listener

362 Views

1 replies

3 likes

  • 362 Views
  • 1 replies
  • 3 likes

Songs skip, pause or scrub when i lock the phone while listening to premium

Im getting some crackels, skipping tracks and the music pauses. This happens when i lock the phone while listening. I have an iphone 6 with spotify premium. Any help appreciated

Newbie

Im getting some crackels, skipping tracks and the music pauses. This happens when i lock the phone while listening. I have an iphone 6 with spotify premium. Any help appreciated

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

spotify ios app bug, version 8.4.49, running on ios 11.3

When using with Airpods and listening to a podcast, Airpods controls (tapping the Airpods) work fine however if listening to the podcast at speeds greater than 1 such as 1.2x or 1.5x, the controls will not work.

Visitor

When using with Airpods and listening to a podcast, Airpods controls (tapping the Airpods) work fine however if listening to the podcast at speeds greater than 1 such as 1.2x or 1.5x, the controls wi...

366 Views

0 replies

1 likes

  • 366 Views
  • 0 replies
  • 1 likes