behind the lyrics doesn't work

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behind the lyrics doesn't work

tylnoztkn
Casual Listener
I using the latest version of the app and ios but my app doesn't display genius. I have tested this with songs that I am 100% sure have the feature so that's not the issue.
33 Replies

Mara_F
Roadie

Hi @tylnoztkn

 

Thanks for getting in touch with our Community. 

 

Have you tried the following steps? In the meantime, we'd recommend reinstalling the app to see if that helps.

 

Let us know how it goes 🙂

tylnoztkn
Casual Listener
Reinstalling worked in case anyone else is interested.

Mishalu
Casual Listener

I have the same problem. I just looked at your link and it didn't help at all. 

Mishalu
Casual Listener

Thanks! Ill try that. 

VioletaSpotify
Regular
I've the latest version but an old samsung galaxy and only saw the black box in one Rolling Stone song but couldn't find more songs with info. Btw, I wasn't able to read the song info, tapping/ clicking the black box didn't work.

Tommetje
Casual Listener
Just tried reinstalling but it didn't fix it for me. Still no Behind the lyric. I tried multiple songs in the Behind The Lyrics: Hip Hop playlist. I'm on android and am a premium user. If anyone knows a fix, let me know!

Mara_F
Roadie

Thanks for that info @VioletaSpotify

 

Can you send us your Android and Spotify version? Also, did you get any error messages when trying to get Lyrics to open?

 

We'll see what we can suggest.

Mara_F
Roadie

Hi @Tommetje

 

Keep in mind not all songs have Behind the Lyrics, so it's possible you're choosing songs that don't have their lyrics available. Also, there a chance you won't find the whole song's lyrics, but you'll find more info about the song. 

 

Have you tried playing different songs in order to see if it works? 

Tommetje
Casual Listener

Hi Mara_F ,

 

I have tried many different songs of many different genres.

Even the one's in the behind the lyrics playlist don't even give me Behind the lyrics.

I'm not getting any information about songs or artist.

There is no black box 'peaking' over the album cover, maybe it is displayed elsewhere but I haven't been able to find it.

Mara_F
Roadie

@Tommetje, have you tried following these steps to get Behind the Lyrics working? 

Tommetje
Casual Listener
Yes, but the box still doesn't appear...

VioletaSpotify
Regular

Hi Mara, my pleasure to help 🙂

Android 4.4.2

Spotify 8.4.4.810 armV7

 

I don't get any error message, the black box just keep sweeping to the album image when I try to tap/click on the lyric info. I can't see any "Read more" link or something similar, the text I see in the black box seems to be incomplete. I'm interested in the "behind the lyrics" text, not that much in the lyrics wich doesn't seems to function as it should neither.

 

In another forum someone mentioned there's a new update, but I haven't get the notification on my phone or desktop version. 

 

Jack
Roadie

Hi all!

 

Thanks for trying the steps so far.

 

We'd recommend ensuring that you have the latest version of the app by following these steps. It's also worth updating your device's firmware version, too.

 

As @Mara_F mentioned earlier, it's worth noting that not all releases have Behind the Lyrics; it's possible you're choosing songs that don't have the feature available. There's also a chance you won't find the whole song's lyrics, but you'll get more info about the track. 

 

There's more info about the feature here.

 

Let us know how you all get on, and we'll be here to offer extra support!

nvivo
Casual Listener
It's like spotify doesn't give a darn. The thing doesn't work.

Sam961
Newbie
Hey I have a Galaxy S8+ and I'm running Spotify version 8.4.9.271 armv7. I am not able to see my behind the lyrics either. I've redownloaded with no changes and I am currently using the same songs as my girlfrienfriend and it is working on her phone we are also on the same family plan for Spotify premium

Gabosizza
Newbie

I'm using spotify on my Galaxy s6 in version 8.4.19.792armV7 and BTL doesn't work. I tried to re-download the app, I turned off and on the switch in settings bud i have no chances.

le_dell
Newbie

Non of the options given are working. No lyrics show up and I had to re-download all my songs on playlists.

Blake18
Casual Listener

I have the same problem. iOS 11.0.3, iPhone 7 Plus, premium. Tried reinstalling, didn’t work. I have the most up to date version of Spotify. I would really like to use this feature, but I cant

AfonsoSilva_11
Newbie

I tried everything too and I still don't have behind the lyrics I literally just uninstalled and installed the app again 😞

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