Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

232904 Views

53 replies

13 likes

  • 232904 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155748 Views

507 replies

108 likes

  • 155748 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107715 Views

19 replies

38 likes

  • 107715 Views
  • 19 replies
  • 38 likes

Solved!! Spotify on Iphone X

Hello, I bought an Iphone X a few days ago. The problem i'm having is that I put play on the music on Spotify and then I want to listen a voice note on Whatsapp. So, the music that is playing cuts (normal), but then, when the voice note ends, the mus...

Newbie

Hello, I bought an Iphone X a few days ago. The problem i'm having is that I put play on the music on Spotify and then I want to listen a voice note on Whatsapp. So, the music that is playing cuts (n...

user-removed

Not applicable

2597 Views

1 replies

0 likes

  • 2597 Views
  • 1 replies
  • 0 likes

Help!!!!! Where are all my songs? radios?

everything has changed I can not find the radios and the songs in my library anymore. I seem to be the only one... Help!

Newbie

everything has changed I can not find the radios and the songs in my library anymore. I seem to be the only one... Help!

user-removed

Not applicable

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to remove ALL downloaded songs

I have reached limit for downloaded songs and was wondering if there is anyway for me to just delete all of them easily? I do not want to waste my time deleting each and every downloaded album/song, that would take way too long.

Newbie

I have reached limit for downloaded songs and was wondering if there is anyway for me to just delete all of them easily? I do not want to waste my time deleting each and every downloaded album/song, ...

OscarDC

Moderator

13917 Views

5 replies

0 likes

  • 13917 Views
  • 5 replies
  • 0 likes

iOS — Links opening in Safari not Spotify App

Hey! I've just wipe my phone and re-installed my apps. During this time, if someone sends a open.spotify link with a track, it opens it up on safari however doesn't take me to the Spotify app. Have tried a reset + re-install of the app and no luck, e...

Newbie

Hey!   I've just wipe my phone and re-installed my apps. During this time, if someone sends a open.spotify link with a track, it opens it up on safari however doesn't take me to the Spotify ap...

aridro

Newbie

1801 Views

1 replies

14 likes

  • 1801 Views
  • 1 replies
  • 14 likes

Volume controls too sensitive via Bluetooth speakers

I have seen other posts which seem related to this (e.g. https://community.spotify.com/t5/iOS-iPhone-iPad/Spotify-Connect-volume-slider/m-p/1548721) which makes me think I'm not alone in the issue I am experiencing. The slider on the Spotify desktop ...

Newbie

I have seen other posts which seem related to this (e.g. https://community.spotify.com/t5/iOS-iPhone-iPad/Spotify-Connect-volume-slider/m-p/1548721) which makes me think I'm not alone ...

1284 Views

0 replies

8 likes

  • 1284 Views
  • 0 replies
  • 8 likes

New albums under discover

I was told to post on here because maybe someone could help me. I wanted the feature of discover new albums you like to come back. It used to be above top recommendations for you. I am told that it is still there even though I haven’t seen it for a l...

Music Fan

I was told to post on here because maybe someone could help me. I wanted the feature of discover new albums you like to come back. It used to be above top recommendations for you. I am told that it i...

344 Views

0 replies

1 likes

  • 344 Views
  • 0 replies
  • 1 likes

Wont play music on my iPhone but will on my Mac

Spotify works on my macbook with no problem but when I try to listin to spotify on my iphone the songs go grey and wont play. I have the Student package but on my suscription its says that i have the 30 says free. Ive had this problem for 2 months no...

Newbie

Spotify works on my macbook with no problem but when I try to listin to spotify on my iphone the songs go grey and wont play. I have the Student package but on my suscription its says that i have the...

user-removed

Not applicable

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution Limit downloads

Appeared upon etering Spotify that I reached the limit of downloads.. I did not understand

Newbie

Appeared upon etering Spotify that I reached the limit of downloads.. I did not understand

wolfiesjam

Newbie

653 Views

2 replies

0 likes

  • 653 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Hulu Spotify student bundle won’t recognize me

I keep trying to buy the bundle but it says it can’t find me at my college. I have student id to prove it I just don’t know what else to do.

Newbie

I keep trying to buy the bundle but it says it can’t find me at my college. I have student id to prove it I just don’t know what else to do. 

SergioDavid

Roadie

3038 Views

1 replies

0 likes

  • 3038 Views
  • 1 replies
  • 0 likes

iOS 11.3 no rewind button in lock screen or control centre

Since updating to iOS 11.3, the Spotify controls in the lock screen have changed preventing you from replaying the current song from the start or going backwards through previous songs. The rewind icon has been replaced by three bars and when clicked...

Casual Listener

Since updating to iOS 11.3, the Spotify controls in the lock screen have changed preventing you from replaying the current song from the start or going backwards through previous songs. The rewind ic...

davezharding

Casual Listener

4689 Views

5 replies

4 likes

  • 4689 Views
  • 5 replies
  • 4 likes

Solved!! I want the music that I want

When I use Spotify on my computer I have no problem playing songs ... but with the phone (iPhone) it does not let me play the music that I want ... it just lets me put the songs in random and I do not know what to do .. Does anyone know how to solve ...

Casual Listener

When I use Spotify on my computer I have no problem playing songs ... but with the phone (iPhone) it does not let me play the music that I want ... it just lets me put the songs in random and I do no...

martu99

Casual Listener

630 Views

4 replies

0 likes

  • 630 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problema com audio do whatsapp

Estou com um problema no iOS que toda vez que escuto algum audio no whatsapp, minha música pausa e só posso dar play voltando ao aplicativo do spotify, não mais dando play no centro de controle... Alguém pode me ajudar, por favor??

Casual Listener

Estou com um problema no iOS que toda vez que escuto algum audio no whatsapp, minha música pausa e só posso dar play voltando ao aplicativo do spotify, não mais dando play no centro de controle... Al...

Javierchaparro6

Newbie

14468 Views

5 replies

0 likes

  • 14468 Views
  • 5 replies
  • 0 likes

Alphabet scroller takes me to wrong spot in list

The alphabet scroller on the right side of the lists of artists, albums, songs, etc. is supposed to bring me to the first entry in the list that starts with the letter I'm touching, but instead, it is bringing me to the second entry in the list that ...

Visitor

The alphabet scroller on the right side of the lists of artists, albums, songs, etc. is supposed to bring me to the first entry in the list that starts with the letter I'm touching, but instead, it i...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Waiting to download

I have tried every trouble shooting processbyou cam think of, logging off, deleting app, restarting phone, everything and i just want to listen to my music offline btw this randomly happened one day at te gym and completely ruined my workout

Newbie

I have tried every trouble shooting processbyou cam think of, logging off, deleting app, restarting phone, everything and i just want to listen to my music offline btw this randomly happened one day ...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Bring the Radio Station back to iOS

Please, bring back the radio station feature and start radion dunction to the songs/artist. This was a great feature that make me chose Spotify. Now is gone, only on Windows app is still available for me... At least, if you test "new features", DO NO...

Regular

Please, bring back the radio station feature and start radion dunction to the songs/artist. This was a great feature that make me chose Spotify. Now is gone, only on Windows app is still available fo...

nandi1956

Regular

1264 Views

9 replies

2 likes

  • 1264 Views
  • 9 replies
  • 2 likes

My playlist is gone

Hey! I need some help. I updated Spotify earlier today and had to log in again. Now all my playlists have disappeared.. I tried checking the place to restore my playlists, but I can’t seem to find them there either?

Visitor

Hey! I need some help. I updated Spotify earlier today and had to log in again. Now all my playlists have disappeared.. I tried checking the place to restore my playlists, but I can’t seem to find th...

MattSuda

Spotify Star

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Artists not showing in Artist tab

So under my library, I select the artist tab and then there are no artists being shown. Is there a quick fix for this?

Casual Listener

So under my library, I select the artist tab and then there are no artists being shown. Is there a quick fix for this?

429 Views

0 replies

0 likes

  • 429 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs aren’t being sorted in artist tab

So when I go into my library and select artists, there isnt anything listed there. Is there a way to fix this?

Casual Listener

So when I go into my library and select artists, there isnt anything listed there. Is there a way to fix this?

alvarezjm

Casual Listener

1323 Views

4 replies

0 likes

  • 1323 Views
  • 4 replies
  • 0 likes

Can‘t connect to servers when bluetooth is turned on on iPad Pro

Hi all, I have the problem that Spotify gets no connection when my bluetooth on my iPad Pro 10.5 is turned on. When I disable my bluetooth everything works fine, and I get a instant connection. I tried to reinstall the app, I have all the available u...

Newbie

Hi all,   I have the problem that Spotify gets no connection when my bluetooth on my iPad Pro 10.5 is turned on. When I disable my bluetooth everything works fine, and I get a instant connecti...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes