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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

28957 Views

40 replies

9 likes

  • 28957 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

93827 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

942 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293304 Views

60 replies

15 likes

  • 293304 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123464 Views

19 replies

38 likes

  • 123464 Views
  • 19 replies
  • 38 likes

Mobile app update: can’t search for friends/people anymore?

I wanted to add a friend but with the latest update, I can only search for music/artists/podcasts but not for people... doesn’t anyone know how I can do that? I don’t even see my followers anymore so I couldn’t find my friend through other friends pr...

Regular

I wanted to add a friend but with the latest update, I can only search for music/artists/podcasts but not for people... doesn’t anyone know how I can do that? I don’t even see my followers anymore so...

Maxim

Spotify Star

3426 Views

1 replies

4 likes

  • 3426 Views
  • 1 replies
  • 4 likes

Deleted songs since update

ALL of my songs have been deleted since this new update, except for one playlist. I’m beyond furious since I’ve had an account with you guys since middle school. Any help on getting them all back??

Newbie

ALL of my songs have been deleted since this new update, except for one playlist. I’m beyond furious since I’ve had an account with you guys since middle school. Any help on getting them all back??

Maxim

Spotify Star

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

PROBLEM WITH AN IPOD

Hi! I have a problem with my iPod, iOS 6.1.6. I've already dowloaded the app with an older version form iTunes, but everything goes wrong when i try to listen my music (already on a downloaded playlist). I don't know why when i go to Offline mode, th...

Newbie

Hi! I have a problem with my iPod, iOS 6.1.6.   I've already dowloaded the app with an older version form iTunes, but everything goes wrong when i try to listen my music (already on a download...

Maxim

Spotify Star

506 Views

1 replies

1 likes

  • 506 Views
  • 1 replies
  • 1 likes

New update

So the new Spotify update just came out and I don’t like it. I carnt evan shuffle play all my music. If ther a way to go back on an update help would be greatly appreciated

Casual Listener

So the new Spotify update just came out and I don’t like it. I carnt evan shuffle play all my music. If ther a way to go back on an update help would be greatly appreciated 

Maxim

Spotify Star

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

I don’t have the new update

Hello.Everyone is talking about the new update of Spotify but for some reason I still have the old version. I updated my phone (iPhone 6s) to IOS 11.3.1 (because that is the latest update on my phone) and I updated the app of Spotify but I still have...

Casual Listener

Hello. Everyone is talking about the new update of Spotify but for some reason I still have the old version. I updated my phone (iPhone 6s) to IOS 11.3.1 (because that is the latest update on my pho...

Maxim

Spotify Star

2089 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Songs stop playing after whataspp audio message

Hello,after upgrade my iPhone X to 11.3 version I see the following problem: While I'm listening the music on Spotify, if I switch on whatsapp (while the song is playing) and click play on a audio message, after the message the song doesn't start aut...

Newbie

Hello, after upgrade my iPhone X to 11.3 version I see the following problem:   While I'm listening the music on Spotify, if I switch on whatsapp (while the song is playing) and click play on...

-2iilwct_ud9a

Newbie

7440 Views

6 replies

7 likes

  • 7440 Views
  • 6 replies
  • 7 likes

Can’t download song into my iPhone

Please help me, I’m so frustrated!I downloaded some songs on my laptop and click the download button then I check my iPhone if it worked, I also click the download button too on my phone, and this is what I get.

Newbie

    Please help me, I’m so frustrated! I downloaded some songs on my laptop and click the download button then I check my iPhone if it worked, I also click the download button too on...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
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No Rearranging?

In the new Spotify update, I can’t figure out how to rearrange songs in a playlist in alphabetical order (only allows for date added). Help? It’s a really small thing, so no biggie if it’s set in stone like this.

Newbie

In the new Spotify update, I can’t figure out how to rearrange songs in a playlist in alphabetical order (only allows for date added). Help? It’s a really small thing, so no biggie if it’s set in sto...

482 Views

0 replies

1 likes

  • 482 Views
  • 0 replies
  • 1 likes

bestofkt9

I paid my membership fee but my membership has not been premium yet. please help me very much in this situation.

Casual Listener

I paid my membership fee but my membership has not been premium yet. please help me very much in this situation.

ei-8mb_u1w3z8

Casual Listener

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

iPhone X battery drain and heat

Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming. iphone X and latest update from App Store.

Gig Goer

Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming.   iphone X and latest update from App Store.

Loxer

Community Legend

4980 Views

4 replies

3 likes

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  • 4 replies
  • 3 likes

Premium account, new phone, playlists not transfered

Hello dear Community,I have been looking into the various FAQs and support threads but nothing seems to work. So apologies if this question has been answered somewhere.I no longer want to use Spotify on my work phone. So I have logged in into my Prem...

Newbie

Hello dear Community, I have been looking into the various FAQs and support threads but nothing seems to work. So apologies if this question has been answered somewhere. I no longer want to use Spo...

453 Views

0 replies

0 likes

  • 453 Views
  • 0 replies
  • 0 likes

songs skipping on their own

Hi: I have reinstalled the spotify app (premium account) & re-booted the iphone 6s using iOS 11.3.1 phone...songs are still skipping. Anyone have any other ideas?

Newbie

Hi:   I have reinstalled the spotify app (premium account) & re-booted the iphone 6s using iOS 11.3.1 phone...songs are still skipping. Anyone have any other ideas?

Loxer

Community Legend

824 Views

1 replies

0 likes

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  • 1 replies
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Repeat button not working on iphone

Hi Spotify, I'm a premium user and have been for a very long time now. Few months ago, the repeat button on my Spotify account has been unable to use on my iPhone. Basically the button is there, but I can't seem to repeat a song, although I can repea...

Casual Listener

Hi Spotify,   I'm a premium user and have been for a very long time now. Few months ago, the repeat button on my Spotify account has been unable to use on my iPhone. Basically the button ...

611 Views

0 replies

0 likes

  • 611 Views
  • 0 replies
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Queue Missing

I can't see my queue anymore. I have tried playing from an artist list and i have deleted my app and re-installed and it is still gone. A song will play and it does say "playing from Queue" at the top, but it does not let me see my queue. There is no...

Newbie

I can't see my queue anymore. I have tried playing from an artist list and i have deleted my app and re-installed and it is still gone. A song will play and it does say "playing from Queue" at the to...

1028 Views

0 replies

3 likes

  • 1028 Views
  • 0 replies
  • 3 likes

Solved!! Cant listen a song

I can’t play a song from a other country. the name of the song is Draai het Om from Boef from the Netherlands. Why is that? Have a picture added.

Newbie

I can’t play a song from a other country. the name of the song is Draai het Om from Boef from the Netherlands. Why is that? Have a picture added.

user-removed

Not applicable

1416 Views

1 replies

0 likes

  • 1416 Views
  • 1 replies
  • 0 likes

Shuffle playing songs in order, no Premium

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.

Casual Listener

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.  

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Songs playing in order despite no Premium?

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.

Casual Listener

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.  

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Daily mix

Hi there, I’ve been on premium for about a month and have been listening and saving music, however I still have no daily mix. My app is up to date. Is there a way to fix this? Many thanks Sarah

Casual Listener

Hi there, I’ve been on premium for about a month and have been listening and saving music, however I still have no daily mix. My app is up to date. Is there a way to fix this?    Many tha...

Giallou

Casual Listener

757 Views

3 replies

0 likes

  • 757 Views
  • 3 replies
  • 0 likes

Lost saved songs after update

Since the update last week my saved songs playlist has been deleted/dissapeared and replaced with a favourite songs playlist with only a few songs in. How can I get it back?

Newbie

Since the update last week my saved songs playlist has been deleted/dissapeared and replaced with a favourite songs playlist with only a few songs in. How can I get it back? 

Maxim

Spotify Star

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Mobile update interface.

Where did the songs section in the library folder? If it's gone can we have it back please?

Newbie

Where did the songs section in the library folder? If it's gone can we have it back please?

Maxim

Spotify Star

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes