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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36405 Views

40 replies

10 likes

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  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101652 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1265 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298519 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125562 Views

19 replies

38 likes

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PROBLEM WITH AN IPOD

Hi! I have a problem with my iPod, iOS 6.1.6. I've already dowloaded the app with an older version form iTunes, but everything goes wrong when i try to listen my music (already on a downloaded playlist). I don't know why when i go to Offline mode, th...

Newbie

Hi! I have a problem with my iPod, iOS 6.1.6.   I've already dowloaded the app with an older version form iTunes, but everything goes wrong when i try to listen my music (already on a download...

Maxim

Spotify Star

529 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

New update

So the new Spotify update just came out and I don’t like it. I carnt evan shuffle play all my music. If ther a way to go back on an update help would be greatly appreciated

Casual Listener

So the new Spotify update just came out and I don’t like it. I carnt evan shuffle play all my music. If ther a way to go back on an update help would be greatly appreciated 

Maxim

Spotify Star

630 Views

1 replies

0 likes

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  • 1 replies
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I don’t have the new update

Hello.Everyone is talking about the new update of Spotify but for some reason I still have the old version. I updated my phone (iPhone 6s) to IOS 11.3.1 (because that is the latest update on my phone) and I updated the app of Spotify but I still have...

Casual Listener

Hello. Everyone is talking about the new update of Spotify but for some reason I still have the old version. I updated my phone (iPhone 6s) to IOS 11.3.1 (because that is the latest update on my pho...

Maxim

Spotify Star

2110 Views

5 replies

0 likes

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  • 5 replies
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Songs stop playing after whataspp audio message

Hello,after upgrade my iPhone X to 11.3 version I see the following problem: While I'm listening the music on Spotify, if I switch on whatsapp (while the song is playing) and click play on a audio message, after the message the song doesn't start aut...

Newbie

Hello, after upgrade my iPhone X to 11.3 version I see the following problem:   While I'm listening the music on Spotify, if I switch on whatsapp (while the song is playing) and click play on...

-2iilwct_ud9a

Newbie

7500 Views

6 replies

7 likes

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  • 6 replies
  • 7 likes

Can’t download song into my iPhone

Please help me, I’m so frustrated!I downloaded some songs on my laptop and click the download button then I check my iPhone if it worked, I also click the download button too on my phone, and this is what I get.

Newbie

    Please help me, I’m so frustrated! I downloaded some songs on my laptop and click the download button then I check my iPhone if it worked, I also click the download button too on...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
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No Rearranging?

In the new Spotify update, I can’t figure out how to rearrange songs in a playlist in alphabetical order (only allows for date added). Help? It’s a really small thing, so no biggie if it’s set in stone like this.

Newbie

In the new Spotify update, I can’t figure out how to rearrange songs in a playlist in alphabetical order (only allows for date added). Help? It’s a really small thing, so no biggie if it’s set in sto...

489 Views

0 replies

1 likes

  • 489 Views
  • 0 replies
  • 1 likes

bestofkt9

I paid my membership fee but my membership has not been premium yet. please help me very much in this situation.

Casual Listener

I paid my membership fee but my membership has not been premium yet. please help me very much in this situation.

ei-8mb_u1w3z8

Casual Listener

670 Views

1 replies

0 likes

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  • 1 replies
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iPhone X battery drain and heat

Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming. iphone X and latest update from App Store.

Gig Goer

Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming.   iphone X and latest update from App Store.

Loxer

Community Legend

5019 Views

4 replies

3 likes

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  • 4 replies
  • 3 likes

Premium account, new phone, playlists not transfered

Hello dear Community,I have been looking into the various FAQs and support threads but nothing seems to work. So apologies if this question has been answered somewhere.I no longer want to use Spotify on my work phone. So I have logged in into my Prem...

Newbie

Hello dear Community, I have been looking into the various FAQs and support threads but nothing seems to work. So apologies if this question has been answered somewhere. I no longer want to use Spo...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

songs skipping on their own

Hi: I have reinstalled the spotify app (premium account) & re-booted the iphone 6s using iOS 11.3.1 phone...songs are still skipping. Anyone have any other ideas?

Newbie

Hi:   I have reinstalled the spotify app (premium account) & re-booted the iphone 6s using iOS 11.3.1 phone...songs are still skipping. Anyone have any other ideas?

Loxer

Community Legend

831 Views

1 replies

0 likes

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  • 1 replies
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Repeat button not working on iphone

Hi Spotify, I'm a premium user and have been for a very long time now. Few months ago, the repeat button on my Spotify account has been unable to use on my iPhone. Basically the button is there, but I can't seem to repeat a song, although I can repea...

Casual Listener

Hi Spotify,   I'm a premium user and have been for a very long time now. Few months ago, the repeat button on my Spotify account has been unable to use on my iPhone. Basically the button ...

618 Views

0 replies

0 likes

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Queue Missing

I can't see my queue anymore. I have tried playing from an artist list and i have deleted my app and re-installed and it is still gone. A song will play and it does say "playing from Queue" at the top, but it does not let me see my queue. There is no...

Newbie

I can't see my queue anymore. I have tried playing from an artist list and i have deleted my app and re-installed and it is still gone. A song will play and it does say "playing from Queue" at the to...

1034 Views

0 replies

3 likes

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Solved!! Cant listen a song

I can’t play a song from a other country. the name of the song is Draai het Om from Boef from the Netherlands. Why is that? Have a picture added.

Newbie

I can’t play a song from a other country. the name of the song is Draai het Om from Boef from the Netherlands. Why is that? Have a picture added.

user-removed

Not applicable

1425 Views

1 replies

0 likes

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  • 1 replies
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Shuffle playing songs in order, no Premium

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.

Casual Listener

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.  

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Songs playing in order despite no Premium?

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.

Casual Listener

I noticed when I pressed Shuffle Play for playlist, the songs are playing in order. I’m still getting ads however. I know I didn’t sign up for a trial again or are paying for it.  

413 Views

0 replies

0 likes

  • 413 Views
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Daily mix

Hi there, I’ve been on premium for about a month and have been listening and saving music, however I still have no daily mix. My app is up to date. Is there a way to fix this? Many thanks Sarah

Casual Listener

Hi there, I’ve been on premium for about a month and have been listening and saving music, however I still have no daily mix. My app is up to date. Is there a way to fix this?    Many tha...

Giallou

Casual Listener

795 Views

3 replies

0 likes

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  • 3 replies
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Lost saved songs after update

Since the update last week my saved songs playlist has been deleted/dissapeared and replaced with a favourite songs playlist with only a few songs in. How can I get it back?

Newbie

Since the update last week my saved songs playlist has been deleted/dissapeared and replaced with a favourite songs playlist with only a few songs in. How can I get it back? 

Maxim

Spotify Star

831 Views

1 replies

0 likes

  • 831 Views
  • 1 replies
  • 0 likes

Mobile update interface.

Where did the songs section in the library folder? If it's gone can we have it back please?

Newbie

Where did the songs section in the library folder? If it's gone can we have it back please?

Maxim

Spotify Star

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Repeating Spotify made playlists on iOS app

How do I put Spotify made playlists on loop, I’ve been trying way too hard to figure it out and I just can’t, this is after the new update btw

Newbie

How do I put Spotify made playlists on loop, I’ve been trying way too hard to figure it out and I just can’t, this is after the new update btw

Vicki18

Newbie

853 Views

1 replies

1 likes

  • 853 Views
  • 1 replies
  • 1 likes

Solved!! Cannot download

why i cannot download any songs? i purchased a premium yesterday. can someone help me? i’m using Iphone

Newbie

why i cannot download any songs? i purchased a premium yesterday. can someone help me? i’m using Iphone

Bethany_Dawn

Community Legend

836 Views

1 replies

0 likes

  • 836 Views
  • 1 replies
  • 0 likes