Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230908 Views

53 replies

13 likes

  • 230908 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154292 Views

507 replies

108 likes

  • 154292 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107404 Views

19 replies

38 likes

  • 107404 Views
  • 19 replies
  • 38 likes

Having issues with music cover art when trying to access queue.

When trying to play a song Stir Fry by Migos for example, after the song finishes I am not able to access my queue or go back on my screen to select more songs. This can be a pain while I’m trying to DJ at a party, is their a fix or any way to disabl...

Newbie

When trying to play a song Stir Fry by Migos for example, after the song finishes I am not able to access my queue or go back on my screen to select more songs. This can be a pain while I’m trying to...

Highclasskill3r

Newbie

478 Views

1 replies

1 likes

  • 478 Views
  • 1 replies
  • 1 likes

Using Google ChromeCast

Hi, I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fine, I can connect my phone to my chromecast with Spotify. But...

Casual Listener

Hi,   I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fin...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sort by Artist and then by Album

Hi, I’m new to Spotify. When I look at my Library and select Artist. Then if select any Artist, say Bob Dylan. I have 30+ Dylan albums in my library. Based on any previous music apps, I would expect to then be brought to a list of (Dylan’s) albums. B...

Casual Listener

Hi, I’m new to Spotify. When I look at my Library and select Artist. Then if select any Artist, say Bob Dylan. I have 30+ Dylan albums in my library. Based on any previous music apps, I would expect ...

Julian

Moderator

1812 Views

1 replies

0 likes

  • 1812 Views
  • 1 replies
  • 0 likes

Bluetooth Iphone won't connect

Hello , I am having a problem with my iphone not connection to my car. the phone is conencted to the stereo however it only plays on the phone and not on the vehicle. On the stereo screen it shows the song I am playing but won't play in the car speak...

Newbie

Hello ,   I am having a problem with my iphone not connection to my car. the phone is conencted to the stereo however it only plays on the phone and not on the vehicle. On the stereo screen it...

Bethany_Dawn

Community Legend

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

Premium can’t be purchased

I have iPhone 5s, If I try to get premium there is no option to get it, it simply says premium can’t be purchased. Any help?

Newbie

I have iPhone 5s, If I try to get premium there is no option to get it, it simply says premium can’t be purchased. Any help?

estebanGramaj0

Gig Goer

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

Hi, I have this problem that when I try to search an artist (Danien & Theø) nothing shows up, why?

All my friends are able to find this artist, but I can’t even if I use a link that they send me, it doesn’t work

Newbie

All my friends are able to find this artist, but I can’t even if I use a link that they send me, it doesn’t work

Hubo

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Kenwood car bluetooth problem (data)

Hello, I have an iPhone 6 with the latest iOS and the latest version of Spotify app. I can't see song titles and artists on my Kenwood 2Din car screen when I play via bluetooth. (Kenwood DDX4016BT) Almost a year ago everything was working perfectly. ...

Casual Listener

Hello, I have an iPhone 6 with the latest iOS and the latest version of Spotify app.   I can't see song titles and artists on my Kenwood 2Din car screen when I play via bluetooth. (Kenwoo...

rxtarcher

Casual Listener

1104 Views

2 replies

0 likes

  • 1104 Views
  • 2 replies
  • 0 likes

Solved!! No skips

I tried to skip song (non premium) first time after not using app all day and had no more skips left. Any idea why?

Casual Listener

I tried to skip song (non premium) first time after not using app all day and had no more skips left. Any idea why?

peteranti

Music Fan

3878 Views

4 replies

0 likes

  • 3878 Views
  • 4 replies
  • 0 likes

Superuser Contribution Losing playlists already downloaded

I have a premium family subscription to Spotify and we have the 5 users but for quite some times now every now and then all the playlists/albums I have on my own iPhone somehow loses the songs which means I need to re download them? I don’t lose them...

Newbie

I have a premium family subscription to Spotify and we have the 5 users but for quite some times now every now and then all the playlists/albums I have on my own iPhone somehow loses the songs which ...

Julian

Moderator

1081 Views

3 replies

0 likes

  • 1081 Views
  • 3 replies
  • 0 likes

itunes payment problem

app does not update the payment status from itunes. I have contacted apple and everytihng seems fine from their side, but the app does not update itself to premium

Newbie

app does not update the payment status from itunes. I have contacted apple and everytihng seems fine from their side, but the app does not update itself to premium

Maxim

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Logged in and am getting someone else’s scanchy music. Help! Gie me a # to call!

I logged in. I went to get one of my play lists and there is all of this horrible music that is not what I’ve downloaded. Give me a number to call someone, This is just ridiculous that we pay every month and can’t speak to a person. Horrible!

Newbie

I logged in.  I went to get one of my play lists and there is all of this horrible music that is not what I’ve downloaded.  Give me a number to call someone,  This is just ridiculous t...

user-removed

Not applicable

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Solved!! Can’t log into the correct Facebook account

So for the past 6 years or so I’ve used my dad’s Facebook account as my main Spotify account, as it carries all my personal playlists and whatnot. He doesn’t ever use it so I’ve sorta laid claim to it. However, recently, I was greeted to a logged out...

Newbie

So for the past 6 years or so I’ve used my dad’s Facebook account as my main Spotify account, as it carries all my personal playlists and whatnot. He doesn’t ever use it so I’ve sorta laid claim to i...

user-removed

Not applicable

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Solved!! Mobile app looks different on iPhone 5s

I just downloaded the iOS app for my son's iphone 5s and the app looks different than my iPhone 6. His only has three options at the bottom of the screen, the Home icon, Your Playlists and Search. Mine has 5 icons, Home, Browse, Search, Radio and You...

Regular

I just downloaded the iOS app for my son's iphone 5s and the app looks different than my iPhone 6.  His only has three options at the bottom of the screen, the Home icon, Your Playlists and Sear...

user-removed

Not applicable

2484 Views

6 replies

0 likes

  • 2484 Views
  • 6 replies
  • 0 likes

Superuser Contribution Offline Playlists

I have premium and have offline songs dowloaded to 3 devices. On one device when you go back online this message appears. Saying ive reached the maximum and it deletes all the downloads. Why is this happeing if I can use 3 devices offline? Its acting...

Newbie

I have premium and have offline songs dowloaded to 3 devices. On one device when you go back online this message appears. Saying ive reached the maximum and it deletes all the downloads. Why is this ...

Julian

Moderator

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Why is it so hard to delete a song from a playlist?

To preface, I have premium, so all feature should be open to me. Only Spotify mobile it is nearly impossible to delete a songs from a playlist. You can’t delete the song if you just scroll and find it, if you filter and search for it, or if it’s curr...

Casual Listener

To preface, I have premium, so all feature should be open to me. Only Spotify mobile it is nearly impossible to delete a songs from a playlist. You can’t delete the song if you just scroll and find i...

adam_pepporoni

Casual Listener

13673 Views

9 replies

35 likes

  • 13673 Views
  • 9 replies
  • 35 likes

Many Troubles with Local Files

OK so. I've been having a lot of problems trying to get local files on my phone. Here's the full story.I posted a different topic on the forums about my troubles (i.e. local files wouldn't save on my phone, even though everything else in the playlist...

Regular

OK so. I've been having a lot of problems trying to get local files on my phone. Here's the full story. I posted a different topic on the forums about my troubles (i.e. local files wouldn't save on...

Worldracer99

Regular

939 Views

4 replies

0 likes

  • 939 Views
  • 4 replies
  • 0 likes

Solved!! 7 days trial gone for IOS?

Just bought a new Iphone and a friend told me that there is a 7 day free trial premium without entering any bank accounts when installing spotify on IOS for the firste time. Hmmm, Spotify app tell me that it is not possible to purchase premium with I...

Casual Listener

Just bought a new Iphone and a friend told me that there is a 7 day free trial premium without entering any bank accounts when installing spotify on IOS for the firste time. Hmmm, Spotify app tell me...

Maxim

Spotify Star

5783 Views

1 replies

0 likes

  • 5783 Views
  • 1 replies
  • 0 likes

Solved!! Ad doesn’t work

Every time after an ad English man says ”Thank you for listening.....” music stops and whole queue disappears! It has happend over ten times and I’m so done with this app..

Newbie

Every time after an ad English man says ”Thank you for listening.....” music stops and whole queue disappears! It has happend over ten times and I’m so done with this app..

user-removed

Not applicable

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Solved!! Can’t login on new iPhone

I keep clicking login with existing and create new and nothing happens. I’ve uninstalled and reinstalled 5x, rebooted, etc

Casual Listener

I keep clicking login with existing and create new and nothing happens. I’ve uninstalled and reinstalled 5x, rebooted, etc

Monkeyjj

Casual Listener

783 Views

2 replies

0 likes

  • 783 Views
  • 2 replies
  • 0 likes

Connect Spotify to TV in RV with WiFi but no internet?

I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer. There are two Roku tvs in the trailer and the main tv plays through the stereo so my goal is to get Spotify to the tv as simply as p...

Casual Listener

I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer.   There are two Roku tvs in the trailer and the main tv plays through the st...

Keanu_C

Community Legend

1278 Views

3 replies

0 likes

  • 1278 Views
  • 3 replies
  • 0 likes