ios - cant login

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ios - cant login

Torrent6
Regular

Hello everyone

My problem is that i cant login into spotify on my iphone.

I searched for previous answers so i tried login in with username/email and facebook and i changed my password 2 times.

 

It always says (“we're currently experiencing problems”)....

 

1 ACCEPTED SOLUTION
Solution!

Nico
Community Legend

@Torrent6

 

Does this happen on 3G/4G, and WiFi?

Also, can you log in here: https://www.spotify.com/account/overview/ ?
If so, do your country settings match your current location?

Thanks!

Peace

View solution in original post

9 Replies
Solution!

Nico
Community Legend

@Torrent6

 

Does this happen on 3G/4G, and WiFi?

Also, can you log in here: https://www.spotify.com/account/overview/ ?
If so, do your country settings match your current location?

Thanks!

Peace

View solution in original post

Torrent6
Regular

**bleep** i love you man, didnt think about turning on my vpn, always got the 14 days message and didnt think this was the problem

 

thanks it worked! 

Nico
Community Legend

@Torrent6

 

You're welcome! ^^

 

Peace

Nico
Community Legend

Hey @Torrent6! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Have you tried to restart your app?

Let me know how it goes! ^^

 

Peace

Torrent6
Regular

yes ...i tried reinstalling the app and restarting my phone 

Nico
Community Legend

@Torrent6

Could you please let me know the following details: 

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

 

Thanks!

Peace

Torrent6
Regular

-Iphone 6 ( just 6 haha )

- Ios 11.3.1

- Spotify 8.4.53

🙂

Nico
Community Legend

@Torrent6

 

I've escalated you issue to the support.

I will reply on this thread with help soon. ^^

 

Peace

Torrent6
Regular

thank u!!

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