Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
Hi, hope you can help me. I have had a Spotify Unlimited account for many years and have never had any difficulty linking to Alexa. Suddenly yesterday it stopped working:
If I say "Alexa, play [ABC] playlist on Spotify" it replies: "Playing [ABC] Radio" and then goes silent.
If I say "Alexa, play Hotel California by the Eagles" it replies "Playing Hotel California by the Eagles" and then plays a random song from my library.
If I open Spotify on my iPad and select my Alexa as the output device, it works but gives me ads every three songs as though I am on Spotify Free. I'm a paying customer.
Spotify will play seamlessly on my iPad itself, so it's not a wifi issue.
YES, I have deleted and reinstalled the Spotify app.
YES, I have checked that Spotify is the default music player on my Alexa app.
YES, my iPad ioS is up to date and wifi is working perfectly.
I hope someone can help me as I was a Spotify early-adaptor and have been singing its praises for years. I have never had any problems before.
Thanks in advance.