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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution Adding/removing artists on Stations app

PlanFreeCountryUnited StatesDeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueIs there really a limit to the number of artists you can add to an individual station on the Spotify Stations ap? And how can I delete an artist from a station?

  • Regular
  • Plan Free Country United States Device iPhone 8 Operating System iOS 14.6   My Question or Issue Is there really a limit to the number of artists you can add to an individual station o...
  • Ivan
  • Spotify Legend
  • 628 Views
  • 4 replies
  • 0 likes
  • 628 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist not saving added songs

PlanPremiumCountryMéxicoDeviceiPhone 8Operating SystemiOS 14.6 So, I created a new playlist with the songs that I previously downloaded and I was not connected to wifi and spotify was not using cellular data. Later I turned data on for spotify to add...

  • Visitor
  • Plan Premium Country México Device iPhone 8 Operating System iOS 14.6     So, I created a new playlist with the songs that I previously downloaded and I was not connected to wifi ...
  • Novy
  • Moderator
  • 1578 Views
  • 1 replies
  • 0 likes
  • 1578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Landscape orientation bug on iPhone 12 mini

 PlanPremium FamilyCountryUSADeviceiPhone 12 miniOperating SystemiOS 14.6 My Question or IssueGoing from any app (or the homescreen) in landscape orientation and then switching back to spotify messes up the view by adding vertical black bars on both ...

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  • Visitor
  •   Plan Premium Family Country USA Device iPhone 12 mini Operating System iOS 14.6   My Question or Issue Going from any app (or the homescreen) in landscape orientation and then switc...
  • Jeremy
  • Spotify Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume Spotify Connect iOS

IPhone 12 Pro14.6Spotify Premium When I stream music from my iPhone through Spotify Connect to my Bluesound Powernode 2i and adjust the volume, this is working fine. Every time I want to turn the volume down, it goes all the way down at once. So ther...

  • Casual Listener
  • IPhone 12 Pro 14.6 Spotify Premium    When I stream music from my iPhone through Spotify Connect to my Bluesound Powernode 2i and adjust the volume, this is working fine. Every time I w...
  • Alex
  • Spotify Legend
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to download my local tracks from my computer to my phone

PlanPremiumCountryUSADeviceiPhone 11Operating Systemios 14.6 My Question or IssueHi! So earlier I downloaded some tracks to spotify from my computer, and I've been trying to get them onto my phone. I turned on local audio files on my phone, so it can...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System ios 14.6   My Question or Issue Hi! So earlier I downloaded some tracks to spotify from my computer, and I've been trying to ...
  • Ver
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium not playing on my iPod Touch

PlanPremiumCountryUnited StatesDevice7th Generation iPod TouchOperating SystemiOS 14.6 My Question or IssueI've been using my iPod touch for at least a year to play music through Spotify and I haven't had any problems until recently. A couple of week...

  • Newbie
  • Plan Premium Country United States Device 7th Generation iPod Touch Operating System iOS 14.6   My Question or Issue I've been using my iPod touch for at least a year to play music thr...
  • Alex
  • Spotify Legend
  • 2769 Views
  • 1 replies
  • 0 likes
  • 7th generation iPod Touch
    doesn't play
    doesn't work
    ipod
    ipod touch
    Seventh Generation iPod Touch
    Spotify on iPod Touch
    Spotify Premium
    Spotify Premium doesn't work
    won't play
    Won't work
  • 2769 Views
  • 1 replies
  • 0 likes

[iOS] Listen Offline On watchOS Not Working

We have been paying for a "Premium Family" account for well over a year now and as per the 5/24 post, "Listen offline" is now generally available. We are using the newest Apple Series 6 watch running the latest watchOS 7.5 paired with the latest Appl...

  • Casual Listener
  • We have been paying for a "Premium Family" account for well over a year now and as per the 5/24 post, "Listen offline" is now generally available.   We are using the newest Apple Series 6 watc...
  • coleman99ph
  • Visitor
  • 1194 Views
  • 6 replies
  • 12 likes
  • iOS
  • 1194 Views
  • 6 replies
  • 12 likes

Superuser Contribution Jump backward 15 seconds on lock screen

On Spotify Free, from US. I'm using an iPhone 8 on iOS 14.6 Whenever I'm biking I like to listen to some of your longer podcasts. My phone is positioned to where I can access it. When I miss an important part and want to replay it I attempt to use th...

  • Casual Listener
  • On Spotify Free, from US.  I'm using an iPhone 8 on iOS 14.6   Whenever I'm biking I like to listen to some of your longer podcasts.  My phone is positioned to where I can ...
  • Eni
  • Moderator
  • 670 Views
  • 3 replies
  • 0 likes
  • 670 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local File Syncing Problem

PlanPremium (United States)United States Device2019 Macbook Pro to iPhone SEMacbook: Big Sur 11.4, iPhone IOS 14.6(iOS 10, Android Oreo, Windows 10,etc.) I am trying to move local files I have on my computer to my phone but under the local files part...

  • Casual Listener
  • Plan Premium (United States) United States   Device 2019 Macbook Pro to iPhone SE Macbook: Big Sur 11.4, iPhone IOS 14.6 (iOS 10, Android Oreo, Windows 10,etc.)   I am trying ...
  • delixir
  • Newbie
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Where is music from one artist?

PlanPremiumCountryMother Russia DeviceiPhone 6Operating SystemiOS 14.2 My Question or IssueI can’t find where I can listen all music from one performer. I go to the artist's page, and there popular tracks, realises, albums, similar artists and other,...

  • Casual Listener
  • Plan Premium Country Mother Russia  Device iPhone 6 Operating System iOS 14.2   My Question or Issue I can’t find where I can listen all music from one performer. I go t...
  • Mario
  • Spotify Legend
  • 838 Views
  • 7 replies
  • 0 likes
  • 838 Views
  • 7 replies
  • 0 likes

Superuser Contribution As a premium user, how do i download music to an iWatch?

I have a series 3 GPS only iWatch bought for the purposes of trackin activity, and music from spotify premium. I have installed the spotify app on it, but i cant see the option to transfer or download music to it to use while out and specifically not...

  • Regular
  • I have a series 3 GPS only iWatch bought for the purposes of trackin activity, and music from spotify premium.  I have installed the spotify app on it, but i cant see the option to transfer or d...
  • Mario
  • Spotify Legend
  • 500 Views
  • 3 replies
  • 0 likes
  • 500 Views
  • 3 replies
  • 0 likes

Superuser Contribution Do you hate Spotify too?

I am mostly a Mac user, and Spotify has been terrible — it's not just their fugly UI upgrade, but it's that they have not been supporting the Mac platform well. Apple released a new architecture that is much more efficient six months ago. All compani...

  • Casual Listener
  • I am mostly a Mac user, and Spotify has been terrible — it's not just their fugly UI upgrade, but it's that they have not been supporting the Mac platform well.   Apple released a new architec...
  • Alex
  • Spotify Legend
  • 559 Views
  • 1 replies
  • 1 likes
  • 559 Views
  • 1 replies
  • 1 likes

Superuser Contribution autoplay

Iphone 12 pro ios 14.4.2 I am having an issue whereby autoplay won't work. If I search a song using the search bar when the song ends the music stops playing. It I press skip it just reverts back to the start of the same song. Autoplay is selected fr...

  • Visitor
  • Iphone 12 pro ios 14.4.2  I am having an issue whereby autoplay won't work. If I search a song using the search bar when the song ends the music stops playing. It I press skip it just reverts b...
  • Jeremy
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • autoplay not working
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Custom playlist artwork doesn’t appear on social media

When I go to share one of my playlists on social media, it does not display my custom artwork and instead defaults to the usual generic 4 album covers. How do I solve this bug?

  • Casual Listener
  •   When I go to share one of my playlists on social media, it does not display my custom artwork and instead defaults to the usual generic 4 album covers. How do I solve this bug?
  • Elena
  • Moderator
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Superuser Contribution Only You not working

Hi there i viewed my Only You reel but now I don’t see the Only You option on my home screen which takes me to the various playlists. PlanPremiumCountry UK Device(iPhone 11proOperating SystemiOS 14.6 My Question or Issue

  • Newbie
  • Hi there   i viewed my Only You reel but now I don’t see the Only You option on my home screen which takes me to the various playlists.   Plan Premium Country UK   Device (iPh...
  • Jeremy
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! how to shuffle on ipad?

Where did the shuffle button go in the iPad app? There's no "i" button on "now playing" as it was on the iphone app...

  • Casual Listener
  • Where did the shuffle button go in the iPad app? There's no "i" button on "now playing" as it was on the iphone app... 
  • user-removed
  • Not applicable
  • 80471 Views
  • 34 replies
  • 0 likes
  • 80471 Views
  • 34 replies
  • 0 likes

Superuser Contribution No lyrics

PlanPremium StudentCountryAustraliaDeviceiPhone 12 pro maxOperating SystemiOS 14.6 My Question or IssueI have changed from a family plan in Taiwan to Australia Student plan last year, and my lyrics function has gone since then. I have reinstalled the...

  • Visitor
  • Plan Premium Student Country Australia Device iPhone 12 pro max Operating System iOS 14.6   My Question or Issue I have changed from a family plan in Taiwan to Australia Student plan l...
  • CarlosE
  • Moderator
  • 881 Views
  • 3 replies
  • 0 likes
  • 881 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][Other] Only You not working

When using the only you feature I can only see decade and genre mixes. I've tried updating, reinstalling the app, made sure the canvas thing was on, even turned off my battery optimization in my settings. Nothing is working what's wrong?

  • Visitor
  • When using the only you feature I can only see decade and genre mixes. I've tried updating, reinstalling the app, made sure the canvas thing was on, even turned off my battery optimization in my sett...
  • abbys9
  • Visitor
  • 479 Views
  • 2 replies
  • 1 likes
  • iOS
    Other
  • 479 Views
  • 2 replies
  • 1 likes

Superuser Contribution [iOS][Your Library] music won’t play, appears to be unpaused but stuck at the 0:00

music won’t play, appears to be unpaused but stuck at the 0:00 part of the song. occurs sometimes after clicking on the song, the song changing, shuffling on the playlist etc. app is all updated and i’ve clears the cache a couple times. this is a rea...

  • Visitor
  • music won’t play, appears to be unpaused but stuck at the 0:00 part of the song. occurs sometimes after clicking on the song, the song changing, shuffling on the playlist etc. app is all updated and ...
  • Mihail
  • Spotify Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • iOS
    Your Library
  • 514 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Current played song status out of sync with Apple Watch

Recently when I switch song on my iPhone, the Apple Watch app wont update the current play song status. If I restart the iOS app, the sync comes back. If I switch track on my watch the sync still ok. But as soon as I switch track with my iPhone or We...

  • Regular
  • Recently when I switch song on my iPhone, the Apple Watch app wont update the current play song status. If I restart the iOS app, the sync comes back. If I switch track on my watch the sync still ok....
  • Ivan
  • Spotify Legend
  • 1784 Views
  • 3 replies
  • 0 likes
  • 1784 Views
  • 3 replies
  • 0 likes