Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43363 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
109023 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Casual Listener
437790 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Casual Listener
301885 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi forum I experience audio glitches in the same place in the same song on multiple platforms - i tried iOs (latest) and windows 10 (latest). The glitches also occur in the webplayer (firefox windows 10 latest). I have no downloaded songs. I reinstal...
Hi forum I experience audio glitches in the same place in the same song on multiple platforms - i tried iOs (latest) and windows 10 (latest). The glitches also occur in the webplayer (firefo...
Casual Listener
560 Views
2 replies
0 likes
Plan - PremiumCountry - USA DeviceiPhone 11 Operating SystemiOS 15.1 My Question or IssueToday I have opened the Spotify app to find I am unable to do anything. I was initially able to join a play session with another person, but since then, I cannot...
Plan - Premium Country - USA Device iPhone 11 Operating System iOS 15.1 My Question or Issue Today I have opened the Spotify app to find I am unable to do ...
Spotify Legend
1742 Views
8 replies
3 likes
Plan PremiumDevice iPhone 12Operating System iOS 15 When I try to add a playlist to the now playing queue, I get a 'Playlist added to queue' message... but the playlist doesn't appear in the queue. If I add the same playlist a second time, then it ad...
Plan Premium Device iPhone 12 Operating System iOS 15 When I try to add a playlist to the now playing queue, I get a 'Playlist added to queue' message... but the playlist do...
Moderator
601 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone 13Operating SystemiOS 15 My Question or IssueContent won’t load when using a cellular connection.When I open the app the ‘connecting’ status appears at the bottom of the screen (and stays there) but the app nev...
Plan Premium Country Australia Device iPhone 13 Operating System iOS 15 My Question or Issue Content won’t load when using a cellular connection. When I open the app the ‘co...
Newbie
19375 Views
41 replies
9 likes
Won't play songs on my playlists while connected to data. They're greyed out. Data is working for everything else. Will work with WiFi.Deleted app, restarted phone, reset network settings, etc. I downloaded an updated version - the way I got it to pl...
Won't play songs on my playlists while connected to data. They're greyed out. Data is working for everything else. Will work with WiFi. Deleted app, restarted phone, reset network settings, etc. &n...
Moderator
1685 Views
5 replies
0 likes
Let’s make the Car Play feature something you can toggle on and off whenever you want. I like to sit my phone on my desk at work. I leave my phone screen on to flip between songs, and the videos that play tend to be flashy and distracting. All I want...
Let’s make the Car Play feature something you can toggle on and off whenever you want. I like to sit my phone on my desk at work. I leave my phone screen on to flip between songs, and the videos that...
Spotify Legend
461 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone 8Operating System My Question or Issue So, the ONLY reason that I have premium and use Spotify is so that’s i can listen to any song I want from any album unlimited. If not for this I would cancel my subscription. W...
Plan Premium Country USA Device iPhone 8 Operating System My Question or Issue So, the ONLY reason that I have premium and use Spotify is so that’s i can liste...
Spotify Legend
7645 Views
5 replies
6 likes
PlanFree/PremiumCountryUSA DeviceiPhone 13 Pro MaxOperating SystemiOS 15.0.2 My Question or IssueAttached are some images of some of the display issues I’ve been experiencing since upgrading my iPhone from an XS max. It’s not the worst thing on the p...
Plan Free/Premium Country USA Device iPhone 13 Pro Max Operating System iOS 15.0.2 My Question or Issue Attached are some images of some of the display issues I’ve be...
Spotify Legend
4514 Views
10 replies
0 likes
PlanFreeCountryTurkeyDeviceiPad 7.generationOperating SystemiOS 14.0.1 My Question or IssueI am use safari web player i am play any my or anyone playlist after 1 or 2 music music stops and its only happening if i am play at background its not happeni...
Plan Free Country Turkey Device iPad 7. generation Operating System iOS 14.0.1 My Question or Issue I am use safari web player i am play any my or anyone playlist after 1 or...
Moderator
2932 Views
3 replies
1 likes
If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text snap back on.
If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text sna...
Moderator
928 Views
1 replies
0 likes
Is it possible to queue on the Apple TV app?
Is it possible to queue on the Apple TV app?
Spotify Legend
1993 Views
1 replies
1 likes
What is up with the non stop skipping? Wi-Fi is good. Downgraded streaming quality. Reinstalled the app. No luck
What is up with the non stop skipping? Wi-Fi is good. Downgraded streaming quality. Reinstalled the app. No luck
Spotify Legend
500 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 13 ProOperating SystemiOS 15.1.1 My Question or IssueI’m trying to listen to Criminal and it won’t work. It is a podcast. I can listen to it on apple podcasts fine, but I wanted to switch to Spotify to listen to my po...
Plan Premium Country US Device iPhone 13 Pro Operating System iOS 15.1.1 My Question or Issue I’m trying to listen to Criminal and it won’t work. It is a podcast. I can listen to it ...
Spotify Star
1154 Views
2 replies
1 likes
Spotify Legend
888 Views
6 replies
2 likes
The payment was confirmed yesterday and the money has since been taken out of my bank account. Now I cannot play anything offline, even though it says the songs are downloaded. I uninstalled and reinstalled the app, and now it has uninstalled every s...
The payment was confirmed yesterday and the money has since been taken out of my bank account. Now I cannot play anything offline, even though it says the songs are downloaded. I uninstalled and rein...
Moderator
493 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhoneOperating Systemios My Question or IssueWhy won't the open.spotify link open in the app on my phone? It used to. Now it tries to open in the safari but that doesn't even work. VERY frustrating. No options to choose. Li...
Plan Premium Country US Device iPhone Operating System ios My Question or Issue Why won't the open.spotify link open in the app on my phone? It used to. Now it tries to open in the s...
Spotify Legend
583 Views
1 replies
0 likes
PlanPremiumCountryAmericaDeviceiPhone 12 Pro MaxOperating SystemiOS 15.1.1Spotify App Version8.6.84.1353 My Question or IssueAfter disconnecting from a Sonos wifi speaker, the Spotify app never adjusts the volume. Pressing the volume buttons adjusts ...
Plan Premium Country America Device iPhone 12 Pro Max Operating System iOS 15.1.1 Spotify App Version 8.6.84.1353 My Question or Issue After disconnecting from a Sonos wifi speaker...
Moderator
3067 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 12)My Question or IssueI am trying to sync my desktop and mobile phone, but my desktop is not showing as being connected to the same network even though it is.
Plan Premium Country USA Device (iPhone 12) My Question or Issue I am trying to sync my desktop and mobile phone, but my desktop is not showing as being connected to the same network even thou...
Spotify Legend
441 Views
1 replies
0 likes
I have a fully updated iPhone SE (2020) with an updated Spotify app. When I’m at work, I prefer to listen to Spotify via the web player on my work computer. During this time, the Spotify app on my phone isn’t open, and I always keep my phone volume o...
I have a fully updated iPhone SE (2020) with an updated Spotify app. When I’m at work, I prefer to listen to Spotify via the web player on my work computer. During this time, the Spotify app on my ph...
Newbie
2391 Views
2 replies
1 likes
I have Spotify duo and I use iPhone 12 mini, I have latest updates on everything. But in the past few days I spotted a bug in the app. I have some playlists downloaded for offline listening. And those downloaded songs along with others I don’t even l...
I have Spotify duo and I use iPhone 12 mini, I have latest updates on everything. But in the past few days I spotted a bug in the app. I have some playlists downloaded for offline listening. And thos...
Spotify Legend
3180 Views
1 replies
0 likes
