Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43369 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
109041 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Casual Listener
437802 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Casual Listener
301893 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryAustraliaDevice(iPad7 and iPhone)Operating System(iOS 15) My Question or IssuePlaylists do are not playing accurately, active track (in the left corner) is NOT the track shown in green in the playlist, as per screenshot, this has be...
Plan Premium Country Australia Device (iPad7 and iPhone) Operating System (iOS 15) My Question or Issue Playlists do are not playing accurately, active track (in the left corner) is ...
Newbie
736 Views
2 replies
0 likes
PlanPremiumUS DeviceiPhone 13 miniOperating SystemiOS 15.1.1 My Question or IssueWhen I try to log in it says, "Something went wrong. Try again." I got a new iPhone yesterday and have been unable to log into my account on my phone (it works fine on m...
Plan Premium US Device iPhone 13 mini Operating System iOS 15.1.1 My Question or Issue When I try to log in it says, "Something went wrong. Try again." I got a new iP...
Spotify Legend
1036 Views
3 replies
0 likes
Hi, I have a weird video in a language I do not speak nor understand, in my playlist.I don’t know why I can’t remove it? I tried to block the band, but it only removes the songs.. not this weird ass video. Does someone has a solution?
Hi, I have a weird video in a language I do not speak nor understand, in my playlist. I don’t know why I can’t remove it? I tried to block the band, but it only removes the songs.. not this...
Spotify Legend
1910 Views
5 replies
7 likes
PlanPremiumCountryMorocco DeviceiPhone 8 Plus Operating SystemIOS 15 My Question or IssueI’m having an issue with downloading songs on Spotify to play them on offline mode.It keeps telling me : “Downloading has stopped because there’s no space left o...
Plan Premium Country Morocco Device iPhone 8 Plus Operating System IOS 15 My Question or Issue I’m having an issue with downloading songs on Spotify to play t...
Spotify Legend
1177 Views
1 replies
0 likes
PlanPremiumCountryU.S.Device(iPhone 8+)Operating System(iOS 14.8.1) My Question or IssueI've had this issue for at least 3 months now. When listening to podcasts, if I try to rewind/fast-forward 15 seconds - ONLY at the lock screen - every single tim...
Plan Premium Country U.S. Device (iPhone 8+) Operating System (iOS 14.8.1) My Question or Issue I've had this issue for at least 3 months now. When listening to podcasts, if I try to...
Moderator
6616 Views
1 replies
0 likes
Hi, i am not able to see any visuals for the songs I know have visuals. An example of this is «Alé Alé» by Britz which i know has visuals/a short video. I used to have them on my old phone, which was a IPhone 6s. I am currently using an IPhone 8. App...
Hi, i am not able to see any visuals for the songs I know have visuals. An example of this is «Alé Alé» by Britz which i know has visuals/a short video. I used to have them on my old phone, which was...
Spotify Legend
18319 Views
7 replies
1 likes
Hmmm. My recently played section (the clock circled by counter clockwise arrow icon) hasn’t updated since May 29 2021 (it’s June 3). Anyone else? Any suggestions? DeviceiPhone and iPad, latest OS
Hmmm. My recently played section (the clock circled by counter clockwise arrow icon) hasn’t updated since May 29 2021 (it’s June 3). Anyone else? Any suggestions? ...
Not applicable
834 Views
2 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenos dias, hace un mes que estoy probando el plan premium y no puedo este más descontento. ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Buenos ...
Spotify Legend
1474 Views
1 replies
0 likes
PlanPremiumCountryU.S.ADeviceiPhone 11Operating SystemiOS 15.2My Question or IssueWhen casting music to my PC I can’t control the music on my phone. The bottom bar with the song and play button disappears after I press on my list of devices and choos...
Plan Premium Country U.S.A Device iPhone 11 Operating System iOS 15.2 My Question or Issue When casting music to my PC I can’t control the music on my phone. The bottom bar with the song and...
Spotify Legend
558 Views
1 replies
0 likes
PlanPremiumCountry USA Device(iPhone 13 pro)Operating System(iOS 15.1.1) My Question or IssuCan’t re-install appI’ve been wanting to update Spotify on my phone since yesterday because I couldn’t see my wrapped, but it just wouldn’t update. This morni...
Plan Premium Country USA Device (iPhone 13 pro) Operating System (iOS 15.1.1) My Question or Issu Can’t re-install app I’ve been wanting to update Spotify on my phone since y...
Spotify Star
453 Views
1 replies
0 likes
U.K. / US - premium plan share to WhatsApp feature gives broken links. Has happened multiple times.
U.K. / US - premium plan share to WhatsApp feature gives broken links. Has happened multiple times.
Spotify Legend
585 Views
1 replies
0 likes
My Question or IssueHello, as of recent, past 2 weeks, I've noticed that even after I have fully closed out the iOS app while having the windows 10 desktop client open... I can still control the volume of my desktop client from my phone with the volu...
My Question or Issue Hello, as of recent, past 2 weeks, I've noticed that even after I have fully closed out the iOS app while having the windows 10 desktop client open... I can still control the vo...
Newbie
1368 Views
4 replies
0 likes
FamilyPlanGermanyiPhone 11 Pro iOS 15.1 My Question or IssueMy multiroom group of 2 Alexa Echo Flex (new) appear as speakers (single speaker icon) in the Spotify iOS App. See attachment. When starting Music only one speaker plays. From Alex App and f...
FamilyPlan Germany iPhone 11 Pro iOS 15.1 My Question or Issue My multiroom group of 2 Alexa Echo Flex (new) appear as speakers (single speaker icon) in the Spotify iOS App...
Spotify Legend
1176 Views
4 replies
0 likes
I didn’t hide the song “come and get it - Selena Gomez” on my Spotify but for some reason it’s now hidden on my iPhone and iPad. I have tried to unhide it multiple times but it doesn’t work however it is not hidden on my desktop app. Any ideas? I’ve ...
I didn’t hide the song “come and get it - Selena Gomez” on my Spotify but for some reason it’s now hidden on my iPhone and iPad. I have tried to unhide it multiple times but it doesn’t work however i...
Casual Listener
1286 Views
4 replies
0 likes
Image attachments have been provided to show the problem This has been a bug on Spotify for years now and nothing has been done about it. Essentially, on Spotify mobile, if playlist bios go just over 2 lines (irrespective of screen dimensions) the bi...
Image attachments have been provided to show the problem This has been a bug on Spotify for years now and nothing has been done about it. Essentially, on Spotify mobile, if playlist bios go ...
Casual Listener
6639 Views
2 replies
0 likes
Plan: PremiumCountry: USA Device: iPhone 13 Operating System: IOS 15.0 Hello, I recently upgraded my iPhone, and ever since I've changed out my phones, my Apple CarPlay has refused to work with my new phone. All the other apps, like maps, work throug...
Plan: Premium Country: USA Device: iPhone 13 Operating System: IOS 15.0 Hello, I recently upgraded my iPhone, and ever since I've changed out my phones, my Apple CarPla...
Moderator
6565 Views
3 replies
2 likes
When I Shazam a song, it often happens that a track title has the following format:"Song Title - Artist Feat. Singer"Then, when I press Open Spotify it will copy that track title into the search bar. And VERY often, Spotify is unable to find the trac...
When I Shazam a song, it often happens that a track title has the following format: "Song Title - Artist Feat. Singer" Then, when I press Open Spotify it will copy that track title into the search ...
Moderator
566 Views
1 replies
0 likes
Plan PremiumDevice iphone11 My Question or IssueOut of the blue, after playing one song on any playlist, Spotify switches to songs in a similar genre not on the playlist. Same if I hit forward - it switches from the selected playlist. Recent update t...
Plan Premium Device iphone11 My Question or Issue Out of the blue, after playing one song on any playlist, Spotify switches to songs in a similar genre not on the playlist. Sa...
Spotify Legend
702 Views
2 replies
0 likes
I have a new apple watch running the latest OS and a premium spotify subscription i can’t get downloads to appear on the watch. Everything looks normal on the phone but the downloads section of the watch app just says “loading”. I have restarted the ...
I have a new apple watch running the latest OS and a premium spotify subscription i can’t get downloads to appear on the watch. Everything looks normal on the phone but the downloads section of the...
Newbie
1775 Views
3 replies
4 likes
Plan - PremiumCountry - NZ Device - iPhone 12Operating System - iOS 15.0.2 Hi there,I use Spotify connect to connect my personal laptop (PC A) to a computer that has speakers (PC B) that plays the music, it works pretty well. I also have Spotify on m...
Plan - Premium Country - NZ Device - iPhone 12 Operating System - iOS 15.0.2 Hi there, I use Spotify connect to connect my personal laptop (PC A) to a computer that has speakers ...
Spotify Legend
1180 Views
3 replies
0 likes
