Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
237399 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
118617 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
447125 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
305447 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Plan PremiumCountryUSA DeviceiPhone 11Operating SystemiOS 15.1 My Question or IssueI tried out the Group Sessions in beta with a friend and we found that it disconnects after a while. At one point we thought we were listening to the same song togethe...
Plan Premium Country USA Device iPhone 11 Operating System iOS 15.1 My Question or Issue I tried out the Group Sessions in beta with a friend and we found that it disconnect...
Moderator
3009 Views
1 replies
1 likes
PlanPremiumCountryEstoniaDeviceiPhone 12Operating SystemiOS 15 My Question or IssueI still have old miniplayer on mobile app and it is pretty much unfixable. I have tried different forms of reinstalling and uninstalling the app, even changing my subs...
Plan Premium Country Estonia Device iPhone 12 Operating System iOS 15 My Question or Issue I still have old miniplayer on mobile app and it is pretty much unfixable. I have tried dif...
Spotify Legend
599 Views
1 replies
0 likes
So shuffling is now the only way people can listen to music now? My personal playlists including ones made by other artists are all on shuffle play. It was working perfectly fine before on mobile where I can play any song I want without having premiu...
So shuffling is now the only way people can listen to music now? My personal playlists including ones made by other artists are all on shuffle play. It was working perfectly fine before on mobile whe...
Spotify Legend
505 Views
1 replies
0 likes
PlanFamily PremiumCountryCzech RepublicDeviceiPhone 13 ProOperating SystemIOS 15.2 My Question or IssueHi, I have an issue that I cannot remove my PlayStation 4 from the list of devices that are showing up in Spotify Connect. On my PlayStation I logg...
Plan Family Premium Country Czech Republic Device iPhone 13 Pro Operating System IOS 15.2 My Question or Issue Hi, I have an issue that I cannot remove my PlayStation 4 from th...
Spotify Legend
1028 Views
1 replies
0 likes
PlanPremiumCountrySingapore DeviceiPhone 7Operating SystemiOS 12 My Question or Issue I have added the cover art for my local files on my Macbook Pro 13 and can see it displaying on the Spotify over there. However, my iPhone just does not seem to be ...
Plan Premium Country Singapore Device iPhone 7 Operating System iOS 12 My Question or Issue I have added the cover art for my local files on my Macbook Pro 13 and can s...
Moderator
1333 Views
2 replies
0 likes
My Question or issue: I have an iPhone 12 Pro Max with the latest iOS 15, recently I noticed whilst on 4G, songs from my playlist were greyed out and I couldn’t play them, but I could if I searched for them individually, just all my playlists are gre...
My Question or issue: I have an iPhone 12 Pro Max with the latest iOS 15, recently I noticed whilst on 4G, songs from my playlist were greyed out and I couldn’t play them, but I could if I s...
Spotify Legend
8829 Views
35 replies
12 likes
When I cut and paste or share a link to my song on my Facebook page, when you click on the link it goes to a Safari page and says cannot open. This seems to happen on the iPhone and I’ve tried it on two different phones.
When I cut and paste or share a link to my song on my Facebook page, when you click on the link it goes to a Safari page and says cannot open. This seems to happen on the iPhone and I’ve tried it on ...
507 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceiPhone 11Operating SystemIOS 15.1 My Question or IssueWhen adding an album to a playlist, the feature excluding songs already in the playlist is gone. It used to pop up saying "Do you to exclude songs already in playlist" or...
Plan Premium Country UK Device iPhone 11 Operating System IOS 15.1 My Question or Issue When adding an album to a playlist, the feature excluding songs already in the playlist is gon...
Spotify Legend
580 Views
1 replies
0 likes
PlanFamily - Premium Device(iPhone 11)Operating SystemMac OS Big Sur My Question or Issue My dear developers. Before latest update of iOS app I have no issues with remotely play from iOS Spotify App on Mac OS (Mac Book Air) Spotify App some music. Ma...
Plan Family - Premium Device (iPhone 11) Operating System Mac OS Big Sur My Question or Issue My dear developers. Before latest update of iOS app I have no issues with ...
Music Fan
1262 Views
4 replies
0 likes
There are a lot of playlists on Spotify that when you try and shuffle them, it just plays all the songs in the correct order anyways every time you shuffle. Its not all playlists but it is sometimes frustrating a playlist won’t shuffle and just plays...
There are a lot of playlists on Spotify that when you try and shuffle them, it just plays all the songs in the correct order anyways every time you shuffle. Its not all playlists but it is some...
Moderator
1265 Views
7 replies
0 likes
planpremium duocountrycanadadeviceiPhone 7, windows computeroperating systemios, windows my issueI am trying to sync local file songs from my computer to my iPhone. i try pressing the download button on my phone, it says the playlist is downloaded bu...
plan premium duo country canada device iPhone 7, windows computer operating system ios, windows my issue I am trying to sync local file songs from my computer to my iPhone. i try pre...
Spotify Legend
3168 Views
2 replies
0 likes
PlanPremiumCountryU.S.ADeviceiPhone 6S+Operating SystemiOS 15.1 My Question or IssueThis has been going on for FAR too long. I know what I am doing to download and transfer local files to my phone. I have hundreds and there has never been a problem u...
Plan Premium Country U.S.A Device iPhone 6S+ Operating System iOS 15.1 My Question or Issue This has been going on for FAR too long. I know what I am doing to download and tran...
Spotify Legend
3002 Views
4 replies
2 likes
Playlists got frozen except the shuffle option and I logged out and tried to log in again it’s just loading for a long time and then ends with an error. I tried reinstalling the app as well but still the samePlanPremiumCountry Australia Device iPhone...
Playlists got frozen except the shuffle option and I logged out and tried to log in again it’s just loading for a long time and then ends with an error. I tried reinstalling the app as well but still...
Spotify Legend
7128 Views
29 replies
5 likes
PlanFamily/PremiumCountryCanadaDevice(iPhone 11 Pro Max, Macbook Pro late 2016)Operating System(i0S 15.1, Big Sur 11.4.) My Question or IssueI have been trying to sync one single track to my phone for about two hours with no luck. I have deleted and ...
Plan Family/Premium Country Canada Device (iPhone 11 Pro Max, Macbook Pro late 2016) Operating System (i0S 15.1, Big Sur 11.4.) My Question or Issue I have been trying to sync one si...
Spotify Legend
872 Views
3 replies
0 likes
Hi forum I experience audio glitches in the same place in the same song on multiple platforms - i tried iOs (latest) and windows 10 (latest). The glitches also occur in the webplayer (firefox windows 10 latest). I have no downloaded songs. I reinstal...
Hi forum I experience audio glitches in the same place in the same song on multiple platforms - i tried iOs (latest) and windows 10 (latest). The glitches also occur in the webplayer (firefo...
Casual Listener
567 Views
2 replies
0 likes
Plan - PremiumCountry - USA DeviceiPhone 11 Operating SystemiOS 15.1 My Question or IssueToday I have opened the Spotify app to find I am unable to do anything. I was initially able to join a play session with another person, but since then, I cannot...
Plan - Premium Country - USA Device iPhone 11 Operating System iOS 15.1 My Question or Issue Today I have opened the Spotify app to find I am unable to do ...
Spotify Legend
1815 Views
8 replies
3 likes
Plan PremiumDevice iPhone 12Operating System iOS 15 When I try to add a playlist to the now playing queue, I get a 'Playlist added to queue' message... but the playlist doesn't appear in the queue. If I add the same playlist a second time, then it ad...
Plan Premium Device iPhone 12 Operating System iOS 15 When I try to add a playlist to the now playing queue, I get a 'Playlist added to queue' message... but the playlist do...
Moderator
624 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone 13Operating SystemiOS 15 My Question or IssueContent won’t load when using a cellular connection.When I open the app the ‘connecting’ status appears at the bottom of the screen (and stays there) but the app nev...
Plan Premium Country Australia Device iPhone 13 Operating System iOS 15 My Question or Issue Content won’t load when using a cellular connection. When I open the app the ‘co...
Newbie
19627 Views
41 replies
9 likes
Won't play songs on my playlists while connected to data. They're greyed out. Data is working for everything else. Will work with WiFi.Deleted app, restarted phone, reset network settings, etc. I downloaded an updated version - the way I got it to pl...
Won't play songs on my playlists while connected to data. They're greyed out. Data is working for everything else. Will work with WiFi. Deleted app, restarted phone, reset network settings, etc. &n...
Moderator
1713 Views
5 replies
0 likes
Let’s make the Car Play feature something you can toggle on and off whenever you want. I like to sit my phone on my desk at work. I leave my phone screen on to flip between songs, and the videos that play tend to be flashy and distracting. All I want...
Let’s make the Car Play feature something you can toggle on and off whenever you want. I like to sit my phone on my desk at work. I leave my phone screen on to flip between songs, and the videos that...
Spotify Legend
468 Views
1 replies
0 likes
