Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79726 Views
  • 19 replies
  • 37 likes
  • 79726 Views
  • 19 replies
  • 37 likes

Superuser Contribution fails AGAIN after 9 seconds.

We are increasingly having issues where 'something went wrong', and Spotify doesn't work (on recent model iPhones and MacBooks that we keep updated), and now this is the third time I have had Spotify become useless on a device for a prolonged period ...

  • Casual Listener
  • We are increasingly having issues where 'something went wrong', and Spotify doesn't work (on recent model iPhones and MacBooks that we keep updated), and now this is the third time I have had Spotify...
  • MafeG
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

URI for Favorite songs?

Hi so I am trying to make a shortcut with ios 12 and I was looking into uri's and i have a question that i havent been able to find the answer to anywhere on the web. Is there a URI or a deep link to your "favorite songs"? I'd call it your music libr...

  • Newbie
  •   Hi so I am trying to make a shortcut with ios 12 and I was looking into uri's and i have a question that i havent been able to find the answer to anywhere on the web.   Is there a URI ...
  • LBHB
  • Visitor
  • 5612 Views
  • 3 replies
  • 0 likes
  • 5612 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify wrong translation (italian)

PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0 My Question or IssueHi, i noticed a few months ago there is a wrong translation of spotify app in italian.The correct translation of text in the screenshot is: “Radio sulla ba...

  • Roadie
  • Plan Premium Family Country Italy Device iPhone 12 mini Operating System iOS 15.0   My Question or Issue Hi, i noticed a few months ago there is a wrong translation of spotify app in i...
  • Alex
  • Spotify Legend
  • 450 Views
  • 1 replies
  • 1 likes
  • 450 Views
  • 1 replies
  • 1 likes

Solved!! deleted playlist

PlanPremiumCountryUSADeviceiPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI deleted a playlist out of resentment and it's been more than 90 days. Is there a backend employee who can work some magic to recover it? I...

  • Newbie
  •   Plan Premium Country USA Device iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I deleted a playlist out of resentment and it'...
  • MateusM
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio Algorithm is busted. Song Voting is gone.

PlanPremiumCountryUSDeviceSamsung Galaxy S10Operating System Android My Question or IssueThis is my second post on this issue.My previous was beginning of last year. Spotify has removed the Radio algorithms from their platform it seems. There is no w...

  • Regular
  •   Plan Premium Country US Device Samsung Galaxy S10 Operating System  Android    My Question or Issue This is my second post on this issue. My previous was beginning o...
  • sean_dorn
  • Casual Listener
  • 4099 Views
  • 8 replies
  • 9 likes
  • 4099 Views
  • 8 replies
  • 9 likes

Superuser Contribution Daily Mixes on iPhone randomly disappear

PlanPremiumCountryUSADeviceiPhone 8+Operating SystemiOS 14.4.2 My Question or Issuei love the Daily Mixes and i use all 6 often. but lately, they have been disappearing. sometimes i can only see 2 or 3 of them on the Home screen of the Spotify app. s...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8+ Operating System iOS 14.4.2   My Question or Issue i love the Daily Mixes and i use all 6 often.  but lately, they have been disappearing...
  • MafeG
  • Spotify Legend
  • 838 Views
  • 3 replies
  • 0 likes
  • 838 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][Developer] Please enable saving of libraries to account before reinstalling the app

My Spotify app has stopped playing songs from my playlists in the order I arranged them. Switching the automix option off in settings does not help.Support tells me to reinstall the app, but admits I would lose my music libraries, which I would have ...

  • Visitor
  • My Spotify app has stopped playing songs from my playlists in the order I arranged them. Switching the automix option off in settings does not help. Support tells me to reinstall the app, but admits...
  • Novy
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • Developer
    iOS
  • 342 Views
  • 1 replies
  • 0 likes

[iOS][Other] spotify crashing then starting the song from the beggining

when i open spotify and hit play music, almost everytime, at least twice a song, the app closes/crashes, and the song that was playing starts from the beggining.

  • Visitor
  • when i open spotify and hit play music, almost everytime, at least twice a song, the app closes/crashes, and the song that was playing starts from the beggining.
  • 286 Views
  • 0 replies
  • 1 likes
  • iOS
    Other
  • 286 Views
  • 0 replies
  • 1 likes

Superuser Contribution Getting Spotify/Parcast into my podcast player

PlanPremiumCountryAustralia DeviceiPad Pro 12.9 (2nd generation)Operating SystemiPadOS 14.7.1 My Question or IssueI would like to subscribe to a number of podcasts that have recently moved host to Parcast. But I do not want to listen to them using th...

  • Regular
  • Plan Premium Country Australia   Device iPad Pro 12.9 (2nd generation) Operating System iPadOS 14.7.1   My Question or Issue I would like to subscribe to a number of podcasts tha...
  • sasilk
  • Regular
  • 557 Views
  • 4 replies
  • 0 likes
  • podcast
  • 557 Views
  • 4 replies
  • 0 likes

Superuser Contribution Apple Watch Can’t Control Spotify Connect Device’s Volume

PlanPremiumCountryUSADeviceWatch series 6Operating Systemwatchos 7 My Question or IssueWhen listening to music through a device being controlled by spotify connect, my apple watch can pause, play, skip and select a different album. But when i turn th...

  • Music Fan
  • Plan Premium Country USA Device Watch series 6 Operating System watchos 7   My Question or Issue When listening to music through a device being controlled by spotify connect, my apple ...
  • alferz
  • Music Fan
  • 2017 Views
  • 2 replies
  • 0 likes
  • 2017 Views
  • 2 replies
  • 0 likes

Superuser Contribution New mini-player interface on iOS doesnt’exist

PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0 My Question or IssueThe new spotify mini-player interface on my iphone doesn’t appear. My brother (with a oneplus nord) already have this feature by weeks.Today, i logged in o...

  • Roadie
  • Plan Premium Family Country Italy Device iPhone 12 mini Operating System iOS 15.0   My Question or Issue The new spotify mini-player interface on my iphone doesn’t appear. My brother (...
  • CarlosE
  • Moderator
  • 1236 Views
  • 3 replies
  • 0 likes
  • 1236 Views
  • 3 replies
  • 0 likes

[iOS] App crashes when unliking a playlist whilst it is downloading

PlanPremiumCountryUKDeviceiPhone 12 ProOperating SystemiOS 14.6App Version8.6.48.1180 My Question or IssueSteps to reproduce:like a playlist, press download, then unlike the playlist whilst it is still downloading.Hard crashes the app.

  • Casual Listener
  • Plan Premium Country UK Device iPhone 12 Pro Operating System iOS 14.6 App Version 8.6.48.1180   My Question or Issue Steps to reproduce: like a playlist, press download, then unlik...
  • Billy-J
  • Spotify Star
  • 757 Views
  • 7 replies
  • 0 likes
  • 757 Views
  • 7 replies
  • 0 likes

Superuser Contribution Podcasts on iPad app

PlanPremiumCountryUSADeviceiPad Pro, 12.5 inchesOperating SystemiOS My Question or IssueI enjoy listening to podcasts in the mornings and when I open my iPad app, I see the blue dot next to the show title, indicating a new episode. However when I nav...

  • Casual Listener
  • Plan Premium Country USA Device iPad Pro, 12.5 inches Operating System iOS  My Question or Issue I enjoy listening to podcasts in the mornings and when I open my iPad app, I see the blu...
  • MafeG
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • Podcasts
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some links/buttons are unresponsive while AirPods are connected

PlanPremiumDeviceiPhone SE 2020Operating SystemiOS 14 My Question or Issue When I click certain links and buttons in the Spotify app, nothing happens.These links/buttons include: Remove download (both the text link and the icon), Change Image (to set...

  • Casual Listener
  • Plan Premium Device iPhone SE 2020 Operating System iOS 14   My Question or Issue   When I click certain links and buttons in the Spotify app, nothing happens. These links/buttons...
  • MafeG
  • Spotify Legend
  • 734 Views
  • 3 replies
  • 1 likes
  • AirPods
    broken
    bug
    change image
    iOS
    pin playlist
    remove download
    unresponsive
  • 734 Views
  • 3 replies
  • 1 likes

Changing Volume of Spotify playing on iPad from my iPhone

Does Spotify plan to add the ability to control Volume from a different Device connected on the same network? For instance I often use my iPad to play music via my Bluetooth Speakers. I'm able to log into this same Spotify Account from my iPhone and ...

  • Visitor
  • Does Spotify plan to add the ability to control Volume from a different Device connected on the same network?     For instance I often use my iPad to play music via my Bluetooth Spea...
  • MateusM
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] randomly exits out of app and music stops

I have an iPhone 8 Plus and use the free version of Spotify. When I close the app and listen to music after a few songs the app constantly closes, and the music turns off and the song restarts. This happens all the time and is really inconvenient.

  • Visitor
  • I have an iPhone 8 Plus and use the free version of Spotify. When I close the app and listen to music after a few songs the app constantly closes, and the music turns off and the song restarts. This ...
  • Eni
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • iOS
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove songs once added to your artist’s library

Hi. How can we remove songs that once we added to an artist’s library and we don’t want them there anymore? I used to add the entire albums of some artists by the time they were launched just to listen offline and then select the songs I woul leave i...

  • Visitor
  • Hi.   How can we remove songs that once we added to an artist’s library and we don’t want them there anymore?   I used to add the entire albums of some artists by the time they were lau...
  • Novy
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Downloading single tracks on premium - no way; podcasts, playlists, radios - with no problem

Well, im on 3-month free trial, im using iPhone with latest iOS, have only 3 devices connected (out of 5 possible). Have some music already downloaded from my PC (but its well below 3000 tracks, 780 tops)When i open the menu for single track I want t...

  • Newbie
  • Well, im on 3-month free trial, im using iPhone with latest iOS, have only 3 devices connected (out of 5 possible). Have some music already downloaded from my PC (but its well below 3000 tracks, 780 ...
  • MateusM
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song won’t play after 10 second mark or not at all

I have an iPhone X that is up to date with the latest software, I have Spotify premium and the app version I have is 8.6.48.1180My issue is every song I play stops playing at the 9, 10, 11 second mark and then no other songs play at all. I have check...

  • Casual Listener
  • I have an iPhone X that is up to date with the latest software, I have Spotify premium and the app version I have is 8.6.48.1180 My issue is every song I play stops playing at the 9, 10, 11 s...
  • Jeremy
  • Spotify Legend
  • 547 Views
  • 4 replies
  • 1 likes
  • 547 Views
  • 4 replies
  • 1 likes

Superuser Contribution Track Thirteen Grayed Out

Hey folks, a really bizarre problem to report. I have found that any album or playlist with exactly thirteen tracks will have the thirteenth track grayed out on MacOS but not Windows. For example, if I look at Joseph Spence - Encore on the Spotify ap...

  • Music Fan
  • Hey folks, a really bizarre problem to report.  I have found that any album or playlist with exactly thirteen tracks will have the thirteenth track grayed out on MacOS but not Windows. For examp...
  • Jeremy
  • Spotify Legend
  • 433 Views
  • 2 replies
  • 1 likes
  • 433 Views
  • 2 replies
  • 1 likes