Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 24144 Views
  • 13 replies
  • 33 likes
  • 24144 Views
  • 13 replies
  • 33 likes

[iOS] App Constantly crashes

PlanPremiumCountryCanadaDeviceiPhone 7sOperating SystemiOS 14.2 My Question or IssueOver the last couple days I've been noticing as I've been listening to music the app with freeze suddenly and crash. It does this several times a day and gets very fr...

  • Newbie
  • Plan Premium Country Canada Device iPhone 7s Operating System iOS 14.2   My Question or Issue Over the last couple days I've been noticing as I've been listening to music the app with ...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • bug
    Crash
    iOS 12.4
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery Draining and sometimes crashing

.PremiumCountry DeviceiPhone 11Operating System My Question or IssueAs title says. It mostly happens when i’m offline. Ive tried a clean reinstall, signed in and out about 6 times. Ive tried near enough everything. Has anyone else got this problem or...

  • Music Fan
  • . Premium Country   Device iPhone 11 Operating System   My Question or Issue As title says.    It mostly happens when i’m offline.    Ive tried a clean rein...
  • CarlosE
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Spotifies simultaneous audio-out (Airplay and HDMI) on Apple TV 4K broken?

Hi, justed wanted to start using Spotify on my Apple TV 4K by sending audio out via HDMI and Airplay. While this does work with other Apps on the ATV, it seems that Spotify is broken in that regard. I tried it with both options we got: a) running Spo...

  • Casual Listener
  • Hi,   justed wanted to start using Spotify on my Apple TV 4K by sending audio out via HDMI and Airplay.   While this does work with other Apps on the ATV, it seems that Spotify is broke...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with Shazam Playlist

PlanPremiumCountryUSADevice(iPhone 7, Macbook Pro 2015 )Operating System(iOS 14.3 ) My Question or IssueI think my issue is similar to many people, my Shazam Playlist does not update. For example 1 out of 10 songs would come up. I have around 450 son...

  • Visitor
  • Plan Premium Country USA Device (iPhone 7, Macbook Pro 2015 ) Operating System (iOS 14.3 )   My Question or Issue I think my issue is similar to many people, my Shazam Playlist does no...
  • CarlosE
  • Moderator
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files won't download on IOS

PlanFamily PremiumCountryUSADeviceiPhone 8Operating SystemiOS 14.2 I got a new computer recently (Windows 10) and I wanted to redownload my local files to my iPhone. I have tried everything and nothing will work. I feel like I have been on every foru...

  • Regular
  • Plan Family Premium Country USA Device iPhone 8 Operating System iOS 14.2   I got a new computer recently (Windows 10) and I wanted to redownload my local files to my iPhone. I have tri...
  • CarlosE
  • Moderator
  • 2173 Views
  • 17 replies
  • 0 likes
  • iOS 14
    local files issues
    local files not syncing
    local files on iphone
    Windows 10
  • 2173 Views
  • 17 replies
  • 0 likes

Superuser Contribution Spotify crashes

PlanPremiumDeviceiPhone 7Operating SystemiOS 13.5.1 My Question or IssueEvery evening I go into airplane mode and I set a sleep timer for audio books/music. After exactly 1:10 the app crashes. When I start it again and just hit the play button, the t...

  • Visitor
  • Plan Premium Device iPhone 7 Operating System iOS 13.5.1   My Question or Issue Every evening I go into airplane mode and I set a sleep timer for audio books/music. After exactly 1:10 th...
  • Mihail
  • Spotify Legend
  • 2459 Views
  • 10 replies
  • 0 likes
  • 2459 Views
  • 10 replies
  • 0 likes

Superuser Contribution [Connect] SPOTIFY APP ON GALAXY WATCH ACTIVE 2 IS NOT OPENING AFTER LOGGING IN (IPHONE USER)

I TRIED BOTH METHODS: AUTOMATICALLY RECOGNIZED THE ACCOUNT ASSOCIATED WITH MY PHONE AND THE PAIRING CODE. BOTH WAYS ENDS WITH A LOADING BLUE AND GREEN CIRCLE SPINNING. SPOTIFY REALLY SHOULD PUT MORE EFFORT ON WEARABLES APPS. I REALLY LOVE SPOTIFY, BU...

  • Casual Listener
  • I TRIED BOTH METHODS: AUTOMATICALLY RECOGNIZED THE ACCOUNT ASSOCIATED WITH MY PHONE AND THE PAIRING CODE. BOTH WAYS ENDS WITH A LOADING BLUE AND GREEN CIRCLE SPINNING.   SPOTIFY REALLY SHOULD ...
  • Jeremy
  • Spotify
  • 1781 Views
  • 3 replies
  • 1 likes
  • Connect
  • 1781 Views
  • 3 replies
  • 1 likes

Solved!! Spotify stops working on AirPods - Apple Music is fine

PlanPremiumCountryUnited KingdomDeviceiPhone 7Operating SystemiOS14.3 My Question or IssueRecently, whenever I listen to Spotify through my Apple AirPods and the screen locks, Spotify stops playing after 10seconds. There is no issue at all with Apple...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 7 Operating System iOS14.3   My Question or Issue Recently, whenever I listen to Spotify through my Apple AirPods and the screen locks...
  • Bibble100
  • Casual Listener
  • 10947 Views
  • 2 replies
  • 0 likes
  • 10947 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast will only play the latest episode on IPhone XR

Hi, I have Spotify Premium on Iphone XR.I am trying to listed to shagged, married, annoyed and haven't listened for a while so wanted to carry on listening episode 45.It doesn't matter which episode I select, it plays the one from Jan 2021, even thou...

  • Casual Listener
  • Hi,   I have Spotify Premium on Iphone XR. I am trying to listed to shagged, married, annoyed and haven't listened for a while so wanted to carry on listening episode 45. It doesn't matter w...
  • Jeremy
  • Spotify
  • 559 Views
  • 1 replies
  • 0 likes
  • episodes
    iOS
    podcast
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect Number of Songs

DeviceiPhone 12Operating SystemiOS 14 My Question or Issue The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number will be 101 instead of 100.

  • Casual Listener
  • Device iPhone 12 Operating System iOS 14   My Question or Issue   The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number w...
  • Ver
  • Spotify Legend
  • 1330 Views
  • 3 replies
  • 0 likes
  • 1330 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify no funciona con datos

PlanPremium DuoCountryColombiaDeviceiPhone 8 PlusOperating SystemiOS 12.4.1 Spotify en el celular de mi esposaa solo funciona cuando esta conectado a wifi y cuando se pasa a datos aparece “conectando” todo el tiempo; además las páginas de Spotify y l...

  • Casual Listener
  • Plan Premium Duo Country Colombia Device iPhone 8 Plus Operating System iOS 12.4.1   Spotify en el celular de mi esposaa solo funciona cuando esta conectado a wifi y cuando se pasa a da...
  • CarlosE
  • Moderator
  • 1924 Views
  • 4 replies
  • 0 likes
  • 1924 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Apple Watch Streaming option disappeared

PlanPremiumCountryRomaniaDeviceApple Watch SE & iPhone 11Operating SystemwatchOS 7.2 My Question or IssueHi,I noticed yesterday that, the option for streaming from the watch disappeared, I had this option previously, the last time I used it was about...

  • Casual Listener
  • Plan Premium Country Romania Device Apple Watch SE & iPhone 11 Operating System watchOS 7.2   My Question or Issue Hi, I noticed yesterday that, the option for streaming from the ...
  • Ver
  • Spotify Legend
  • 1513 Views
  • 3 replies
  • 0 likes
  • 1513 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error: 127

I have recently got an iPhone 10 and I have not been able to listen to music at all every time I try load anything on the app it won’t work. I have tried uninstalling the app, resetting my phone, changing my password, logging out of all accounts and ...

  • Visitor
  • I have recently got an iPhone 10 and I have not been able to listen to music at all every time I try load anything on the app it won’t work. I have tried uninstalling the app, resetting my phone, cha...
  • Jeremy
  • Spotify
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify keeps crashing

PlanFreeCountryIndonesiaDeviceIphone 6Operating SystemiOS 12.4.9 My Question or IssueApparently Spotify keeps crashing when my phone is locked or when i’m opening other apps, and when i reopened the app the song that was playing went back to the star...

  • Visitor
  • Plan Free Country Indonesia Device Iphone 6 Operating System iOS 12.4.9   My Question or Issue Apparently Spotify keeps crashing when my phone is locked or when i’m opening other apps,...
  • Ivan
  • Spotify Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Fast Scrolling Bug

PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating System14.3 My Question or IssueWhen I browse a playlist with many songs and want to quickly scroll to the latest songs, the scrolling lags. (Demo Link 1)I had the same issue with my old ipho...

  • Roadie
  • Plan Premium Family Country Italy Device iPhone 12 mini Operating System 14.3   My Question or Issue When I browse a playlist with many songs and want to quickly scroll to the latest s...
  • Ivan
  • Spotify Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer iTunes purchased song to Spotify local files

Hi, I have Spotify premium on an iPhone XS and I’m in the UK. I was wondering if there’s any way to put a song I’ve purchased on iTunes on Spotify using the local files option? I know you can put mp3 files etc into local files but what about songs th...

  • Regular
  • Hi, I have Spotify premium on an iPhone XS and I’m in the UK. I was wondering if there’s any way to put a song I’ve purchased on iTunes on Spotify using the local files option? I know you can put mp3...
  • Jeremy
  • Spotify
  • 1633 Views
  • 1 replies
  • 0 likes
  • 1633 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't get Local files from my Pc on my iPhone

PlanPremiumCountryGermanyDeviceiPhone 5sOperating SystemIOS 12 My Question or IssueI am trying to get my local files on Spotify on my iPhone. I tried all the steps already. I added the songs to a new playlist. Connected my Phone to the same network a...

  • Regular
  • Plan Premium Country Germany Device iPhone 5s Operating System IOS 12   My Question or Issue I am trying to get my local files on Spotify on my iPhone. I tried all the steps already. I...
  • Eni
  • Moderator
  • 730 Views
  • 10 replies
  • 0 likes
  • 730 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Constantly Crashing

On my iPhone its struggling a bit with storage but Spotify crashes SO much and its so frustrating. It happens offline and online and it would be annoying to have to undownload stuff, which I've done and it hasn't improved the situation in any way.

  • Casual Listener
  • On my iPhone its struggling a bit with storage but Spotify crashes SO much and its so frustrating. It happens offline and online and it would be annoying to have to undownload stuff, which I've done ...
  • Ivan
  • Spotify Legend
  • 809 Views
  • 3 replies
  • 0 likes
  • 809 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can iOS delete spotify downloads?

I have been using Spotify on an ipad since last year and have recently lost all my downloads, this happened after I cleared history and website data for the safari browser; I checked the storage info and spotifys had gone right done, when I checked i...

  • Newbie
  • I have been using Spotify on an ipad since last year and have recently lost all my downloads, this happened after I cleared history and website data for the safari browser; I checked the storage info...
  • Ivan
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Issues while recording voice messages

Hey everybody, I hope you all are doing well. Lately I've been having an issue while recording voice messages and playing Spotify at the same time. What will happen is that whenever I try to record anything, the music will stop BUT the audio won't re...

  • Visitor
  • Hey everybody, I hope you all are doing well.  Lately I've been having an issue while recording voice messages and playing Spotify at the same time. What will happen is that whenever I try to r...
  • Ivan
  • Spotify Legend
  • 943 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 943 Views
  • 1 replies
  • 0 likes