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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62215 Views
  • 123 replies
  • 31 likes
  • 62215 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3036 Views
  • 0 replies
  • 4 likes
  • 3036 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11401 Views
  • 8 replies
  • 0 likes
  • 11401 Views
  • 8 replies
  • 0 likes

[IOS] Problem with URLs in Podcast Episode Info

PlanPremiumDeviceiPhone 6sOperating SystemiOS 13 My Question or IssueI can barely scroll down on the podcast episode information that contains urls because as soon as I touch the link and before I can scroll down, it brings me to safari and to the pa...

  • Visitor
  • Plan Premium Device iPhone 6s Operating System iOS 13   My Question or Issue I can barely scroll down on the podcast episode information that contains urls because as soon as I touch the...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Canvas not Working

Plan: Student PremiumCountryUSADeviceIphone 11 ProOperating SystemiOS 13.1.3 My Question or IssueMy canvas was working when I recently had gotten this phone, but after a while it just randomly disappeared. My canvas is turned on and it still doesn't ...

  • Casual Listener
  •   Plan:  Student Premium Country USA Device Iphone 11 Pro Operating System iOS 13.1.3   My Question or Issue My canvas was working when I recently had gotten this phone, but...
  • 31gmdqnc6edeb4q
  • Visitor
  • 35401 Views
  • 10 replies
  • 3 likes
  • 35401 Views
  • 10 replies
  • 3 likes

Apple Watch app won't show specific song

PlanPremiumCountryBrazil DeviceApple Watch Series 3Operating SystemWatchOS 5.3.2 My Question or IssueI noticed that, when reproducing a specific song through Spotify Connect, it doesn't appear on the Apple Watch app. When the song starts playing on m...

  • Not applicable
  • Plan Premium Country Brazil   Device Apple Watch Series 3 Operating System WatchOS 5.3.2   My Question or Issue I noticed that, when reproducing a specific song through Spotify C...
  • 789 Views
  • 0 replies
  • 3 likes
  • 789 Views
  • 0 replies
  • 3 likes

Song can disconnect Bluetooth headphones

https://open.spotify.com/track/4Y5Uu8DJ26wqqaV2DSFPOs?si=aHD6O2-RQCaklY59hGyiHQ This song disconnects my headphones (Sony WH1000XM3) iPhone 8ios 13.1.2spotify: 8.5.27.1156plan PremiumPoland

  • Newbie
  • https://open.spotify.com/track/4Y5Uu8DJ26wqqaV2DSFPOs?si=aHD6O2-RQCaklY59hGyiHQ   This song disconnects my headphones (Sony  WH1000XM3)   iPhone 8 ios 13.1.2 spotify: 8.5.27.115...
  • Loxer
  • Spotify Star
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

random songs/playlists in my recently listened

PlanPremiumCountryUnited StatesDeviceIphone 10Operating SystemiOS 13 My Question or IssueEverytime I get into Spotify it says that I listened to a playlist, all by the same guy. They're all called Death or **bleep** or stuff like that and its creepy ...

2E47C58B-C0DC-4991-B805-0F68544AA091.png 08ECB5C5-2A02-4A91-84ED-9AFDD2F07113.png 6D094E12-2AF7-464C-A424-0D208987202D.png 7C0495D4-D43B-4189-B225-CDFC0645050E.png
  • Newbie
  • Plan Premium Country United States Device Iphone 10 Operating System iOS 13   My Question or Issue Everytime I get into Spotify it says that I listened to a playlist, all by the same ...
  • Loxer
  • Spotify Star
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Downloaded Songs and Playlists are not playing in Off-Line Mode

PlanPremium PlanCountry- Profile says USA but i am in the United Kingdom for graduate School DeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue: I have songs and playlists that i have donwloaded. They will not play in off-line mode a...

  • Visitor
  • Plan Premium Plan Country- Profile says USA but i am in the United Kingdom for graduate School   Device Samsung Galaxy S7 Operating System Android   My Question or Issue:  I h...
  • OneByBoo
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Lost all Offline Titles on iPhone

PlanFamily PremiumCountryGermanyDeviceiPhone SEOperating SystemiOS 13.1.2 My Question or IssueAll Offline content has been lost out of a sudden. When I open a Library Entry formely set to Download, it starts to download the titles again, but it seams...

  • Visitor
  • Plan Family Premium Country Germany Device iPhone SE Operating System iOS 13.1.2   My Question or Issue All Offline content has been lost out of a sudden. When I open a Library Entry f...
  • Loxer
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Auto play not working on iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Pry92
  • Casual Listener
  • 451 Views
  • 5 replies
  • 0 likes
  • 451 Views
  • 5 replies
  • 0 likes

Fix AirPlay playing in mono instead of stereo

If I start AirPlay when a song is already playing on my iPhone, the sound outputs in mono instead of stereo on my loudspeakers. If I force shutdown the Spotify app and reopen it, the sound is now correctly in stereo. This can be easily checked by pla...

  • Regular
  • If I start AirPlay when a song is already playing on my iPhone, the sound outputs in mono instead of stereo on my loudspeakers.   If I force shutdown the Spotify app and reopen it, the sound i...
  • Onewave
  • Roadie
  • 901 Views
  • 4 replies
  • 0 likes
  • iOS
  • 901 Views
  • 4 replies
  • 0 likes

Siri integration is broken

PlanPremiumCountryAustraliaDeviceiPhone 11 ProOperating SystemiOS 13.1.3App version8.5.27.1156 My Question or IssueI can no longer ask Siri to play a playlist — this has stopped working only in the last week or so. I used to be able to say "Play my B...

  • Not applicable
  • Plan Premium Country Australia Device iPhone 11 Pro Operating System iOS 13.1.3 App version 8.5.27.1156   My Question or Issue I can no longer ask Siri to play a playlist — this has ...
  • 1047 Views
  • 0 replies
  • 2 likes
  • 1047 Views
  • 0 replies
  • 2 likes

Those of us using iPads as headunits....

These updates have been terrible. Remember back when Spotify was a split screen and they took it away to make one version to support? Then we got preview of tracks behind and ahead in landscape mode and then they took it away? I could have sworn I co...

Screenshot_20191019-214154_Instagram.jpg 20191019_214451-01.jpeg
  • Casual Listener
  • These updates have been terrible. Remember back when Spotify was a split screen and they took it away to make one version to support? Then we got preview of tracks behind and ahead in landscape mode ...
  • m1ckDELTA
  • Regular
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Issue with BMW cars and shuffle

PlanPremiumCountrySwedenDeviceIpod TouchOperating SystemIos 13 My Question or IssueHey i have had this issue for quite some time on the Ipod and BMW cars, i am not sure if this is so easly fixed or not but i have noticed this issue on my BMW MY19 i3s...

  • Newbie
  • Plan Premium Country Sweden Device Ipod Touch Operating System Ios 13   My Question or Issue Hey i have had this issue for quite some time on the Ipod and BMW cars, i am not sure if th...
  • 1281 Views
  • 0 replies
  • 1 likes
  • 1281 Views
  • 0 replies
  • 1 likes

Solved!! Daily Mix Not Endless

PlanPremiumCountryUS DeviceiPhone 7Operating SystemiOS 13.1.3 Latest Update All my daily mixes stop when it reaches the last song in the playlist. My app has the latest update (3 days ago). My OS has the latest update (iOS 13.1.3). I have uninstalled...

  • Casual Listener
  •   Plan Premium Country US   Device iPhone 7 Operating System iOS 13.1.3 Latest Update   All my daily mixes stop when it reaches the last song in the playlist. My app has the...
  • Bethany_Dawn
  • Community Legend
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

some local files play on PC but don't appear on mobile.

-I have local files on my PC.-They are all .mp3-The files are in a folder designated as a local files source-They appear in local files on my PC-I create playlists with them and click "download" on my PC-On the PC they appear in the playlists and pla...

  • Casual Listener
  • -I have local files on my PC. -They are all .mp3 -The files are in a folder designated as a local files source -They appear in local files on my PC -I create playlists with them and click "downlo...
  • OneByBoo
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Re: [iOS] Error when sharing to Instagram Stories

PlanPremiumCountryIndonesiaDeviceiPhone 7 PlusOperating SystemiOS 13.1.3Spotify Version 8.5.27Instagram Version115.1 My Question or IssueCan't share anything (playlist, song, album, etc.) to my Instagram Stories. Was working yesterday. Not working to...

  • Visitor
  • Plan Premium Country Indonesia Device iPhone 7 Plus Operating System iOS 13.1.3 Spotify Version  8.5.27 Instagram Version 115.1   My Question or Issue Can't share anything (p...
  • Loxer
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

app problems with recent apple watch update

I updated my apple watch series 3 yesterday and went to use the app today to teach a fitness class and there were SO MANY issues. It froze several times and the volume control on the side turned into a weird floating green dot instead of white lines ...

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  • Visitor
  • I updated my apple watch series 3 yesterday and went to use the app today to teach a fitness class and there were SO MANY issues. It froze several times and the volume control on the side turned into...
  • Arlyce88
  • Casual Listener
  • 702 Views
  • 1 replies
  • 3 likes
  • 702 Views
  • 1 replies
  • 3 likes

iOS 13 Spotify crashes frequently

Hello,I am an iOS 13 user on iPad, and I've noticed that whenever I close the app, my music crashes. I've tried refreshing the app, restarting my iPad, redownloading it, and everything I can think of, but it still won't go away. If I want to listen t...

  • Newbie
  • Hello, I am an iOS 13 user on iPad, and I've noticed that whenever I close the app, my music crashes. I've tried refreshing the app, restarting my iPad, redownloading it, and everything I can think ...
  • Loxer
  • Spotify Star
  • 1440 Views
  • 2 replies
  • 0 likes
  • iOS 13
  • 1440 Views
  • 2 replies
  • 0 likes

last.fm scrobbling not working on iOS spotify ( I have tried everything!)

Scrobbles work on spotify on my computer, but not on my phone. I am using an iPhone 6s. Spotify is updated. I am a Spotify Premium user. I have tried the following steps already:-force restarted spotify app multiple times-restarted phone multiple tim...

  • Visitor
  • Scrobbles work on spotify on my computer, but not on my phone. I am using an iPhone 6s. Spotify is updated. I am a Spotify Premium user. I have tried the following steps already: -force restarte...
  • Bethany_Dawn
  • Community Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Link preview says "Whoops!"

Our track has been live on Spotify for 13 hours. However, the link preview when pasting the track to the song, on any platform, is not the default image and song title, but just a "Whoops!" withouth an image - the link preview you get when you try to...

  • Newbie
  • Our track has been live on Spotify for 13 hours. However, the link preview when pasting the track to the song, on any platform, is not the default image and song title, but just a "Whoops!" withouth ...
  • OneByBoo
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

organise playlist while listening

PlanPremiumCountryAustraliaDeviceiPhone 8Operating System13.1.2My Question or IssueI used to be able to shuffle a playlist, but then go in to the list and drag the songs around to any order I wanted. That option seems to have disappeared. I can no lo...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone 8 Operating System 13.1.2 My Question or Issue I used to be able to shuffle a playlist, but then go in to the list and drag the songs around to a...
  • johanna344
  • Visitor
  • 523 Views
  • 4 replies
  • 3 likes
  • 523 Views
  • 4 replies
  • 3 likes