Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48449 Views
  • 15 replies
  • 36 likes
  • 48449 Views
  • 15 replies
  • 36 likes

Suddenly my premium acct is not recognized in my ipad 4 ios10 that i cannot log in

i was renewing my premium account yesterday and i logged out on my ipad 4 ios10. after renewing, i logged in back and suddenly my premium account is no longer recognized by spotify on my ipad 4 ios10 but works perfectly fine on my iphone 6s. i listen...

  • Visitor
  • i was renewing my premium account yesterday and i logged out on my ipad 4 ios10.  after renewing, i logged in back and suddenly my premium account is no longer recognized by spotify on my ipad 4...
  • Noah
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Premium on iPad

I am subscribed to Premium and I can normally use it on both my iPhone 12 and MacBook Air however it does not seem to work properly on my iPad Air: I am able to choose the song to play but by doing so it disables shuffle play which means that I can’t...

  • Casual Listener
  • I am subscribed to Premium and I can normally use it on both my iPhone 12 and MacBook Air however it does not seem to work properly on my iPad Air: I am able to choose the song to play but by doing s...
  • Noah
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • iPad Air Premium Shuffle
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Session would play the next song but would return to the next song in the queue/playlist.

Plan: FamilyFree/Premium: PremiumCountry: Aussie Device(iPad Pro 2020, iPhone 5s, iPhone 6s Plus)Operating SystemiOS 14.6,iOS 12.x, 14.4.2, My Question or IssueIf I changed the music while the song is originally opened, the song will play the next so...

  • Visitor
  • Plan: Family Free/Premium: Premium Country: Aussie   Device (iPad Pro 2020, iPhone 5s, iPhone 6s Plus) Operating System iOS 14.6,iOS 12.x, 14.4.2,   My Question or Issue If I chan...
  • Jeremy
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution big glitch spotify didn’t realize before the lyric update

Lyrics are removed out of view whenever a song is skipped or ends, terrible oversight in spotify. Horrible feature, having to have us scroll down, refind lyric view and reopen it (3 steps) after every song. video of the issue https://www.reddit.com/r...

  • Visitor
  • Lyrics are removed out of view whenever a song is skipped or ends, terrible oversight in spotify. Horrible feature, having to have us scroll down, refind lyric view and reopen it (3 steps) after ever...
  • user-removed
  • Not applicable
  • 1740 Views
  • 14 replies
  • 0 likes
  • 1740 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Can’t open “liked music” offline

PlanPremiumCountryBrazilDeviceiPhone 6sOperating System14.5.1 My Question or IssueWhen I’m offline my playlist “Liked Songs” doesn’t open. Only on Wi-Fi or mobile data turned on so I it opens.Before I updated Spotify I could do that, but now that I’v...

9DF0268F-4213-4963-B2A7-F88ACF309F4D.png
  • Casual Listener
  •   Plan Premium Country Brazil Device iPhone 6s Operating System 14.5.1   My Question or Issue When I’m offline my playlist “Liked Songs” doesn’t open. Only on Wi-Fi or mobile dat...
  • andrezs
  • Casual Listener
  • 2964 Views
  • 3 replies
  • 0 likes
  • iOS
    liked songs
  • 2964 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps unblocking artists

PlanPremiumCountryUSADevice(iPhone 10xr)Operating System(iOS 14.5)My Question or IssueEver since I updated Spotify years ago from just being able to click on the song you’re listening to and press do not play this artist to now blocking any artist I ...

  • Regular
  • Plan Premium Country USA Device (iPhone 10xr) Operating System (iOS 14.5) My Question or Issue Ever since I updated Spotify years ago from just being able to click on the song you’re listeni...
  • Ver
  • Spotify Legend
  • 2319 Views
  • 20 replies
  • 0 likes
  • 2319 Views
  • 20 replies
  • 0 likes

Volume bug

PlanPremiumCountry DeviceIphone 12Operating SystemIOS 14.6 My Question or Issuei have as many others that when i am connected to my smart tv or Bluetooth devices and i try to adjust the volume lower or higher it goes either to 0 or max! this problem ...

  • Newbie
  • Plan Premium Country   Device Iphone 12 Operating System IOS 14.6   My Question or Issue i have as many others that when i am connected to my smart tv or Bluetooth devices and i t...
  • Billy-J
  • Spotify Star
  • 1035 Views
  • 1 replies
  • 0 likes
  • 1035 Views
  • 1 replies
  • 0 likes

Filter Function Not Working Properly on iOS App

Spotify Community, The latest version of the desktop app features a filter (Crtl + f) function that allows a user to filter certain tracks from the playlist and "bring them to the forefront." For example, if I filter my largest playlist (which is 3,0...

  • Music Fan
  • Spotify Community,   The latest version of the desktop app features a filter (Crtl + f) function that allows a user to filter certain tracks from the playlist and "bring them to the forefront....
  • AliSakenov
  • Newbie
  • 1142 Views
  • 1 replies
  • 2 likes
  • filter
    iOS
    Mobile
    Spotify
  • 1142 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can’t queue up songs when offline.

PlanPremiumCountry United StatesDevice(iPhone Operating System(iOS 11.4.1) My Question or Issue When I’m offline and away from cell service and WiFi I can’t queue songs up. I have a large playlist of downloaded music and when I swipe a song to the ri...

  • Music Fan
  • Plan Premium Country  United States Device (iPhone 😎 Operating System (iOS 11.4.1)   My Question or Issue  When I’m offline and away from cell service and WiFi I can’t queue...
  • Novy
  • Moderator
  • 1632 Views
  • 5 replies
  • 0 likes
  • 1632 Views
  • 5 replies
  • 0 likes

Superuser Contribution Music interrupted by charging sound but not podcasts

iPhone 8, iPhone 12. Premium plan. Latest iOS version. When put on or taken off a wireless charger, Spotify music is interrupted by charging sound. Podcasts plays seamlessly with no interruption. This did not use to happen until I enabled voice comma...

  • Visitor
  • iPhone 8, iPhone 12. Premium plan. Latest iOS version.  When put on or taken off a wireless charger, Spotify music is interrupted by charging sound. Podcasts plays seamlessly with no interr...
  • Jeremy
  • Spotify Legend
  • 656 Views
  • 3 replies
  • 1 likes
  • 656 Views
  • 3 replies
  • 1 likes

Superuser Contribution Siri can not start new musik on my apple watch

Siri on my apple watch can skip songs, but when I say " Spela Rolling Stones", my watch says "Du måste dina kontouppgifter i Spotify för att göra det".On my iPhone: when I say "Spela Rolling Stones", it starts a Rolling Stones song. Whats wrong??? Ap...

  • Casual Listener
  • Siri on my apple watch can skip songs, but when I say " Spela Rolling Stones", my watch says "Du måste dina kontouppgifter i Spotify för att göra det". On my iPhone: when I say "Spela Rolling Stones...
  • Novy
  • Moderator
  • 409 Views
  • 4 replies
  • 0 likes
  • 409 Views
  • 4 replies
  • 0 likes

Superuser Contribution iPhone 12 Pro max battery drain and heat

Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming. iPhone 12 pro max and latest update from App Store. Ps/ Thank Pro, i have suport change battery iphone at viet nam

  • Casual Listener
  • Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming.   iPhone 12 pro max and latest update from App Store.   Ps...
  • Jeremy
  • Spotify Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

[Mobile][Podcasts] Podcast auto play not working iphone

Recently podcasts no longer auto play the next episode once the current one finishes. I have reinstalled the app, logged off and on and none of this has worked. very annoying when in the car because you cannot click next episode while driving.

  • Visitor
  • Recently podcasts no longer auto play the next episode once the current one finishes.  I have reinstalled the app, logged off and on and none of this has worked.  very annoying when in th...
  • 267 Views
  • 0 replies
  • 0 likes
  • Mobile
    Podcasts
  • 267 Views
  • 0 replies
  • 0 likes

Solved!! Update is all about the bottom line

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Money. This new format is probably easier and cheaper, and increases their profit margin in ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Mo...
  • phillipp2013
  • Regular
  • 839 Views
  • 4 replies
  • 1 likes
  • 839 Views
  • 4 replies
  • 1 likes

Solved!! spotify pausing when facebook used on Iphone5- cant use both at same time

Hi I have made no changes to my spotify app or my facebook app on my iphone 5 but as of this morning I cant listen to spotify and use fb at the same time whatever i am listening to on spotify pauses when i open my fb app when i click back on spotify ...

  • Casual Listener
  • Hi I have made no changes to my spotify app or my facebook app on my iphone 5 but as of this morning I cant listen to spotify and use fb at the same time whatever i am listening to on spotify pau...
  • Pongpd
  • Visitor
  • 24344 Views
  • 4 replies
  • 0 likes
  • 24344 Views
  • 4 replies
  • 0 likes

Help with Playlist Look

PlanFreeCountryUSADeviceiPhone 6Operating SystemiOS 12 My Question or Issue When I first got Spotify I created a playlist and in that playlist had all my songs. When I used to open my playlist it would have all my songs they’re ready for me to click ...

  • Visitor
  • Plan Free Country USA Device iPhone 6 Operating System iOS 12   My Question or Issue  When I first got Spotify I created a playlist and in that playlist had all my songs. When I u...
  • MateusM
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify enters offline mode automatically

PlanPremiumCountry DeviceiPhone 12 ProOperating SystemiOS 14.6 My Question or IssueHaving updated iOS and watchOS to their latest in order to take advantage of easy unlocking when I have a mask on, I noticed Spotify has been malfunctioning. Every tim...

  • Casual Listener
  • Plan Premium Country   Device iPhone 12 Pro Operating System iOS 14.6   My Question or Issue Having updated iOS and watchOS to their latest in order to take advantage of easy unlo...
  • bluebutcher
  • Casual Listener
  • 638 Views
  • 4 replies
  • 0 likes
  • 638 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify reproduces randomly songs after 20 seconds

Operating System: Everywhere (Iphone 12, Desktop, Google Home etc..) DescriptionSince 3 days ago my Spotify is reproducing songs randomly after 20 seconds of each one. When I listen any song from my playlist of radio or wherever, I can only listen ar...

  • Visitor
  • Operating System:  Everywhere (Iphone 12, Desktop, Google Home etc..)   Description Since 3 days ago my Spotify is reproducing songs randomly after 20 seconds of each one. When I listen...
  • Alex
  • Spotify Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No Car-view with BT-FM-Transmitter

PlanPremiumCountryGermanyDeviceIphone SE 2020Operating SystemiOS 14.6 My Question or IssueSpotify won`t display in Car view when connected to my BluetoothFM Transmitter Omorc VicTsing. Reinstalling/re-connecting werent succesfull; the Spotify version...

  • Casual Listener
  •   Plan Premium Country Germany Device Iphone SE 2020 Operating System iOS 14.6   My Question or Issue Spotify won`t display in Car view when connected to my BluetoothFM Transmitt...
  • Ivan
  • Spotify Legend
  • 1055 Views
  • 3 replies
  • 1 likes
  • BT
    car view
    iOS
  • 1055 Views
  • 3 replies
  • 1 likes

Superuser Contribution Sort my LIBRARY by Artist and then by Album

Hi, When I look at my Library (my Library, not online Search) and select Artist. Then if select any Artist, say Bob Dylan. I have 30+ Dylan albums in my library. Say I want to listen to the album 'World Gone Wrong'. Currently (iPhone), when I go to L...

  • Casual Listener
  • Hi, When I look at my Library (my Library, not online Search) and select Artist. Then if select any Artist, say Bob Dylan. I have 30+ Dylan albums in my library. Say I want to listen to the album 'Wo...
  • Alex
  • Spotify Legend
  • 4743 Views
  • 6 replies
  • 3 likes
  • 4743 Views
  • 6 replies
  • 3 likes