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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

195 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279135 Views

58 replies

14 likes

  • 279135 Views
  • 58 replies
  • 14 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178698 Views

510 replies

110 likes

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  • 510 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118840 Views

19 replies

38 likes

  • 118840 Views
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  • 38 likes

Superuser Contribution Make Car Play a feature you can turn on anytime

Let’s make the Car Play feature something you can toggle on and off whenever you want. I like to sit my phone on my desk at work. I leave my phone screen on to flip between songs, and the videos that play tend to be flashy and distracting. All I want...

Newbie

Let’s make the Car Play feature something you can toggle on and off whenever you want. I like to sit my phone on my desk at work. I leave my phone screen on to flip between songs, and the videos that...

CarlosE

Spotify Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
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Superuser Contribution Can’t select songs on Premium anymore?!

PlanPremiumCountryUSA DeviceiPhone 8Operating System My Question or Issue So, the ONLY reason that I have premium and use Spotify is so that’s i can listen to any song I want from any album unlimited. If not for this I would cancel my subscription. W...

Newbie

Plan Premium Country USA   Device iPhone 8 Operating System     My Question or Issue   So, the ONLY reason that I have premium and use Spotify is so that’s i can liste...

CarlosE

Spotify Legend

7432 Views

5 replies

6 likes

  • 7432 Views
  • 5 replies
  • 6 likes

Superuser Contribution iPhone 13 Pro Max App Display issues

PlanFree/PremiumCountryUSA DeviceiPhone 13 Pro MaxOperating SystemiOS 15.0.2 My Question or IssueAttached are some images of some of the display issues I’ve been experiencing since upgrading my iPhone from an XS max. It’s not the worst thing on the p...

Composer

  Plan Free/Premium Country USA   Device iPhone 13 Pro Max Operating System iOS 15.0.2   My Question or Issue Attached are some images of some of the display issues I’ve be...

Ver

Spotify Legend

4164 Views

10 replies

0 likes

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  • 10 replies
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Solved!!Superuser Contribution Music stops playing at web player!

PlanFreeCountryTurkeyDeviceiPad 7.generationOperating SystemiOS 14.0.1 My Question or IssueI am use safari web player i am play any my or anyone playlist after 1 or 2 music music stops and its only happening if i am play at background its not happeni...

Roadie

  Plan Free Country Turkey Device iPad 7. generation Operating System iOS 14.0.1   My Question or Issue I am use safari web player i am play any my or anyone playlist after 1 or...

Kiril

Moderator

2665 Views

3 replies

1 likes

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Superuser Contribution For new lyrics feature, add a button that can resync the lyrics to the music if one scrolls ahead.

If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text snap back on.

Newbie

If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text sna...

Eni

Moderator

864 Views

1 replies

0 likes

iOS
Other
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Superuser Contribution Constant skipping

What is up with the non stop skipping? Wi-Fi is good. Downgraded streaming quality. Reinstalled the app. No luck

Visitor

What is up with the non stop skipping? Wi-Fi is good. Downgraded streaming quality. Reinstalled the app. No luck 

Mario

Spotify Legend

442 Views

2 replies

0 likes

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Can’t Play Criminal Podcast

PlanPremiumCountryUSDeviceiPhone 13 ProOperating SystemiOS 15.1.1 My Question or IssueI’m trying to listen to Criminal and it won’t work. It is a podcast. I can listen to it on apple podcasts fine, but I wanted to switch to Spotify to listen to my po...

Casual Listener

Plan Premium Country US Device iPhone 13 Pro Operating System iOS 15.1.1   My Question or Issue I’m trying to listen to Criminal and it won’t work. It is a podcast. I can listen to it ...

MattSuda

Spotify Star

1050 Views

2 replies

1 likes

Playback issue
Podcast Issues
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Superuser Contribution Premium Not Working Offline After Paying Yesterday ("Spotify is offline")

The payment was confirmed yesterday and the money has since been taken out of my bank account. Now I cannot play anything offline, even though it says the songs are downloaded. I uninstalled and reinstalled the app, and now it has uninstalled every s...

Newbie

The payment was confirmed yesterday and the money has since been taken out of my bank account. Now I cannot play anything offline, even though it says the songs are downloaded. I uninstalled and rein...

Eni

Moderator

447 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution open.spotify link

PlanPremiumCountryUSDeviceiPhoneOperating Systemios My Question or IssueWhy won't the open.spotify link open in the app on my phone? It used to. Now it tries to open in the safari but that doesn't even work. VERY frustrating. No options to choose. Li...

Newbie

Plan Premium Country US Device iPhone Operating System ios   My Question or Issue Why won't the open.spotify link open in the app on my phone? It used to. Now it tries to open in the s...

CarlosE

Spotify Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
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Superuser Contribution Volume cannot be controlled at all on iOS app or desktop app

PlanPremiumCountryAmericaDeviceiPhone 12 Pro MaxOperating SystemiOS 15.1.1Spotify App Version8.6.84.1353 My Question or IssueAfter disconnecting from a Sonos wifi speaker, the Spotify app never adjusts the volume. Pressing the volume buttons adjusts ...

Newbie

Plan Premium Country America Device iPhone 12 Pro Max Operating System iOS 15.1.1 Spotify App Version 8.6.84.1353   My Question or Issue After disconnecting from a Sonos wifi speaker...

Elena

Moderator

2957 Views

1 replies

0 likes

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Superuser Contribution Trying to sync desktop and iPhone

PlanPremiumCountryUSADevice(iPhone 12)My Question or IssueI am trying to sync my desktop and mobile phone, but my desktop is not showing as being connected to the same network even though it is.

Newbie

Plan Premium Country USA Device (iPhone 12) My Question or Issue I am trying to sync my desktop and mobile phone, but my desktop is not showing as being connected to the same network even thou...

MafeG

Spotify Legend

396 Views

1 replies

0 likes

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Superuser Contribution Stop web player from connecting to iOS app?

I have a fully updated iPhone SE (2020) with an updated Spotify app. When I’m at work, I prefer to listen to Spotify via the web player on my work computer. During this time, the Spotify app on my phone isn’t open, and I always keep my phone volume o...

Newbie

I have a fully updated iPhone SE (2020) with an updated Spotify app. When I’m at work, I prefer to listen to Spotify via the web player on my work computer. During this time, the Spotify app on my ph...

Guillermo34

Newbie

2167 Views

2 replies

1 likes

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  • 1 likes

Superuser Contribution Songs disappear

I have Spotify duo and I use iPhone 12 mini, I have latest updates on everything. But in the past few days I spotted a bug in the app. I have some playlists downloaded for offline listening. And those downloaded songs along with others I don’t even l...

Newbie

I have Spotify duo and I use iPhone 12 mini, I have latest updates on everything. But in the past few days I spotted a bug in the app. I have some playlists downloaded for offline listening. And thos...

MafeG

Spotify Legend

3041 Views

1 replies

0 likes

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Superuser Contribution Playlist inaccuracies

PlanPremiumCountryAustraliaDevice(iPad7 and iPhone)Operating System(iOS 15) My Question or IssuePlaylists do are not playing accurately, active track (in the left corner) is NOT the track shown in green in the playlist, as per screenshot, this has be...

Casual Listener

Plan Premium Country Australia Device (iPad7 and iPhone) Operating System (iOS 15)   My Question or Issue Playlists do are not playing accurately, active track (in the left corner) is ...

Welches11

Newbie

615 Views

2 replies

0 likes

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Superuser Contribution iPhone Mini app not working

PlanPremiumUS DeviceiPhone 13 miniOperating SystemiOS 15.1.1 My Question or IssueWhen I try to log in it says, "Something went wrong. Try again." I got a new iPhone yesterday and have been unable to log into my account on my phone (it works fine on m...

Casual Listener

Plan Premium US   Device iPhone 13 mini Operating System iOS 15.1.1   My Question or Issue When I try to log in it says, "Something went wrong. Try again."   I got a new iP...

MafeG

Spotify Legend

964 Views

3 replies

0 likes

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Superuser Contribution Weird Video is in my Wrapped 2021 Playlist?

Hi, I have a weird video in a language I do not speak nor understand, in my playlist.I don’t know why I can’t remove it? I tried to block the band, but it only removes the songs.. not this weird ass video.   Does someone has a solution?

Newbie

Hi,   I have a weird video in a language I do not speak nor understand, in my playlist. I don’t know why I can’t remove it? I tried to block the band, but it only removes the songs.. not this...

CarlosE

Spotify Legend

1757 Views

5 replies

7 likes

  • 1757 Views
  • 5 replies
  • 7 likes

Superuser Contribution Error downloading because of storage

PlanPremiumCountryMorocco DeviceiPhone 8 Plus Operating SystemIOS 15 My Question or IssueI’m having an issue with downloading songs on Spotify to play them on offline mode.It keeps telling me : “Downloading has stopped because there’s no space left o...

Newbie

Plan Premium Country Morocco    Device iPhone 8 Plus   Operating System IOS 15   My Question or Issue I’m having an issue with downloading songs on Spotify to play t...

CarlosE

Spotify Legend

1106 Views

1 replies

0 likes

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Solved!!Superuser Contribution Re-opened issue: 15 second rewind/forward function broken on lock screen (Dec 2021)

PlanPremiumCountryU.S.Device(iPhone 8+)Operating System(iOS 14.8.1) My Question or IssueI've had this issue for at least 3 months now. When listening to podcasts, if I try to rewind/fast-forward 15 seconds - ONLY at the lock screen - every single tim...

Newbie

Plan Premium Country U.S. Device (iPhone 8+) Operating System (iOS 14.8.1)   My Question or Issue I've had this issue for at least 3 months now. When listening to podcasts, if I try to...

Eni

Moderator

6320 Views

1 replies

0 likes

Bug iOS
Bug iPhone
ongoing issue
Ongoing Issues
  • 6320 Views
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