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Hi there and welcome to the community. I'm sorry to hear that you're having such trouble.
If you're saying that your playlists are not available "AT ALL" offline, then that's definitely a problem. Are you sure that you can't play them offline and that it's not just telling you that you need to sync to get your new songs?
If this is still a problem, I would recommend contacting Spotify Account Management Support at this link - https://www.spotify.com/about-us/contact/contact-spotify-support/.
Cheers!
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