Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36158 Views
  • 15 replies
  • 36 likes
  • 36158 Views
  • 15 replies
  • 36 likes

Album Shuffle on Iphone issue

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-pa...

  • Casual Listener
  • Ok, I have been trying to get this shuffle play to work as advertised and it just won’t cooperate. In all the advertisements and from what I have read, I should be able to shuffle an album or playlis...
  • Joe
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Bad quality Artwork

Hello! I noticed a thing on the newest update: The Artwork quality is very bad. Or you can at least see pixels, which is not good. So i wonder if it's a bug or something?

  • Casual Listener
  • Hello! I noticed a thing on the newest update: The Artwork quality is very bad. Or you can at least see pixels, which is not good. So i wonder if it's a bug or something?
  • MattSuda
  • Spotify Star
  • 886 Views
  • 1 replies
  • 1 likes
  • 886 Views
  • 1 replies
  • 1 likes

View Queue

I can't see the Queue of songs in iOS - both iPhone and iPad versions (v1.0.0.3251). The left hand menu reads: Search, Browse, Discover, Radio, Playlists, Settings. I can add items to the Queue but it is invisible. Any ideas?

  • Newbie
  • I can't see the Queue of songs in iOS - both iPhone and iPad versions (v1.0.0.3251). The left hand menu reads: Search, Browse, Discover, Radio, Playlists, Settings. I can add items to the Queue b...
  • superhotswede
  • Regular
  • 671 Views
  • 2 replies
  • 0 likes
  • 671 Views
  • 2 replies
  • 0 likes

have premium help you?

Hi there I have premium it has help me you van try it for 48 hrs so you can enjoy

  • Roadie
  • Hi there I have premium it has help me you van try it for 48 hrs so you can enjoy
  • Robbie
  • Spotify Legend
  • 469 Views
  • 2 replies
  • 0 likes
  • Music Purchase
  • 469 Views
  • 2 replies
  • 0 likes

cannot vote (thumbs up or down) on a song after it has finished

I like to listen to a complete song on radio mode before giving a thumbs up or down to help tune the station to my needs, but if i don't run to my IOS device within seconds of the end, it's too late -- can no longer vote on the song? what am i missin...

  • Casual Listener
  • I like to listen to a complete song on radio mode before giving a thumbs up or down to help tune the station to my needs, but if i don't run to my IOS device within seconds of the end, it's too late ...
  • dead_maniac
  • Newbie
  • 706 Views
  • 2 replies
  • 0 likes
  • 706 Views
  • 2 replies
  • 0 likes

Maybe I'm just being silly. Help please! (IOS 1.0)

OK. So, I've had both my desktop app on OSX and my IOS app updated to the most recent versions but for some reason I can't get my head around something. Maybe it's just me, hopefully someone can let me know. This may well come out as just rambling bu...

  • Music Fan
  • OK. So, I've had both my desktop app on OSX and my IOS app updated to the most recent versions but for some reason I can't get my head around something. Maybe it's just me, hopefully someone can let ...
  • IAmDrummist
  • Music Fan
  • 765 Views
  • 7 replies
  • 0 likes
  • 765 Views
  • 7 replies
  • 0 likes

Songs not playing

Whenever I select a song I get 2 pop ups one saying unable to play track and the other notifying me about the shuffle feature, then the song doesn't play. This happens every time I choose a song. It will let me preview a song but that is it. What cou...

  • Newbie
  • Whenever I select a song I get 2 pop ups one saying unable to play track and the other notifying me about the shuffle feature, then the song doesn't play. This happens every time I choose a song. It ...
  • Joe
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Re: Spotify Update...

I detest the new white on black interface on the iPhone app. It makes it so difficult to read for those of us with less than perfect eyesight. I use Spotify a lot in the car, and therefore the iPhone is always a distance away from me in its' holder. ...

  • Casual Listener
  • I detest the new white on black interface on the iPhone app.  It makes it so difficult to read for those of us with less than perfect eyesight.  I use Spotify a lot in the car, and therefor...
  • Joe
  • Community Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Solved!! Does it work with putting the local files on my spotify mobile to computer?

Hey, i want to put all my local files from my mobile back to the computer, which means the other way around instead of putting local files in my mobile. Does that work? And if it does, how can i do that? Thanks

  • Newbie
  • Hey,   i want to put all my local files from my mobile back to the computer, which means the other way around instead of putting local files in my mobile.    Does that work? An...
  • Merik
  • Community Legend
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Connecting to Twitter

iPhone 5 upto date with Apple and Spotify. No Facebook connection. When I try to share via twitter spotify is unable to 'connection to twitter failed'

  • Newbie
  • iPhone 5 upto date with Apple and Spotify. No Facebook connection. When I try to share via twitter spotify is unable to 'connection to twitter failed'
  • ccaarrllooss4
  • Music Fan
  • 1368 Views
  • 2 replies
  • 0 likes
  • 1368 Views
  • 2 replies
  • 0 likes

Solved!! Music pausing when app closes

Updated to the new version of the app, now whenever I'm playing music and exit the app or the screen locks, my music fades out and pauses. Thus, a useless app. Help please

  • Casual Listener
  • Updated to the new version of the app, now whenever I'm playing music and exit the app or the screen locks, my music fades out and pauses. Thus, a useless app. Help please 😞
  • TheGreatDave
  • Casual Listener
  • 4508 Views
  • 4 replies
  • 0 likes
  • 4508 Views
  • 4 replies
  • 0 likes

Solved!! Song information not displaying correctly in lockscreen

I have an iPhone 5S running iOS 7.1 and I updated my Spotify to version 1.0.0. After the update, the information (name/artist) of my local files/songs that I synced from computer are no longer displayed on the lockscreen. And the app has terrible lag...

  • Casual Listener
  • I have an iPhone 5S running iOS 7.1 and I updated my Spotify to version 1.0.0.   After the update, the information (name/artist) of my local files/songs that I synced from computer are no lo...
  • MattSuda
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

spotify premium account not working on iPhone 4S

Hello, I just signed up for the free 30 day trial of Spotify Premium. It seems to work on the desktop app, but when I log in to Spotify on my iPhone with my Facebook account, it won't allow me to stream on demand music and gives me the message "Only ...

  • Newbie
  • Hello,   I just signed up for the free 30 day trial of Spotify Premium. It seems to work on the desktop app, but when I log in to Spotify on my iPhone with my Facebook account, it won't allo...
  • Kalluminate
  • Newbie
  • 3896 Views
  • 13 replies
  • 1 likes
  • 3896 Views
  • 13 replies
  • 1 likes

Weird audio hiccups

Today I encountered some pauses with no audio, and then it would start up again. This happened with the track continuing to play even though the audio wasn't playing. My headphones are not the problem since this happened about three times in 30 minut...

  • Music Fan
  • Today I encountered some pauses with no audio, and then it would start up again. This happened with the track continuing to play even though the audio wasn't playing. My headphones are not the proble...
  • Merik
  • Community Legend
  • 1524 Views
  • 3 replies
  • 0 likes
  • 1524 Views
  • 3 replies
  • 0 likes

Ability to select by artist in Starred playlist

I just updated my iPhone and noticed when I selected my "starred" playlist it only lets me play in shuffle mode or I can filter up top. Before this latest patch I could search my starred playlist by artist, album, song, etc.. Now it appears I have to...

  • Casual Listener
  • I just updated my iPhone and noticed when I selected my "starred" playlist it only lets me play in shuffle mode or I can filter up top.  Before this latest patch I could search my starred playli...
  • IAmDrummist
  • Music Fan
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Shuffle play

I pay for my spotify account, but I still cannot get shuffle play off when I am on the app. How can I fix that?

  • Newbie
  • I pay for my spotify account, but I still cannot get shuffle play off when I am on the app. How can I fix that?
  • MattSuda
  • Spotify Star
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Spotify Black - Can't see new 'save' function

I've just switched back to spotify from Rdio after the new announcements, however one of the key features I was excited about and switched back for is the 'save' option to build a collection, which isn't on the new iOS version. Is this something that...

  • Newbie
  • I've just switched back to spotify from Rdio after the new announcements, however one of the key features I was excited about and switched back for is the 'save' option to build a collection, which i...
  • punchbuggy
  • Newbie
  • 1780 Views
  • 5 replies
  • 0 likes
  • 1780 Views
  • 5 replies
  • 0 likes

Spotify Redesign

I've just updated to the new spotify redesign in my iPhone 4S in the UK. Ive noticed I haven't received the 'Your Music' section update as shown and is still there as 'Playlists'. I thought as a premium user I would receive the newest features first....

  • Regular
  • I've just updated to the new spotify redesign in my iPhone 4S in the UK. Ive noticed I haven't received the 'Your Music' section update as shown and is still there as 'Playlists'. I thought as a pre...
  • jedboss
  • Regular
  • 1422 Views
  • 4 replies
  • 0 likes
  • Spotify Redesign
  • 1422 Views
  • 4 replies
  • 0 likes

Album Information

Unless I'm missing something, are album reviews missing from the new Spotify update? I liked being able to read reviews or information about individual albums while I was listening to them. Not every album had one, but many did, and now I don't see a...

  • Roadie
  • Unless I'm missing something, are album reviews missing from the new Spotify update?  I liked being able to read reviews or information about individual albums while I was listening to...
  • 274 Views
  • 0 replies
  • 1 likes
  • 274 Views
  • 0 replies
  • 1 likes