Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
142460 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
One thing I've noticed on the major iOS update is that scrolling sideways when viewing playlists is very sensitive. Only less than half the time I am actually able to scroll down to view all my playlists, most of the time it scrolls sideways to view ...
One thing I've noticed on the major iOS update is that scrolling sideways when viewing playlists is very sensitive. Only less than half the time I am actually able to scroll down to view all my playl...
390 Views
0 replies
0 likes
Like many others I have Premium account but it doesn't work on iPhone. Also I can't login on my Roku and the response I got was directions to do a complicated reset of my Roku. Since no other program malfunctions I think that may only cause more prob...
Like many others I have Premium account but it doesn't work on iPhone. Also I can't login on my Roku and the response I got was directions to do a complicated reset of my Roku. Since no other program...
Community Legend
1646 Views
3 replies
0 likes
I've noticed that if I'm on the underground and I was to add a song I like to my Starred playlist, I am unable to do so until I get 3G! This is ridiculous! Is there a workaround?
I've noticed that if I'm on the underground and I was to add a song I like to my Starred playlist, I am unable to do so until I get 3G! This is ridiculous! Is there a workaround?
Regular
676 Views
2 replies
0 likes
Hey guys! 2 things..... 1. Why can you not download entire albums yet? Like you do with playlists....or do you have to add the album to a playlist and then download them.... 2. Albums that are mixed such as Anjunabeats Vol. 10 IS in the correct order...
Hey guys! 2 things..... 1. Why can you not download entire albums yet? Like you do with playlists....or do you have to add the album to a playlist and then download them.....
Community Legend
898 Views
4 replies
0 likes
Hi, I have a question, I would like to get the play queue in the main menu on my ipad, so i can see wich number is gonna play next, is this possible like on the Mac version? i cant seem to find out how to get this working.
Hi, I have a question, I would like to get the play queue in the main menu on my ipad, so i can see wich number is gonna play next, is this possible like on the Mac version? i cant seem ...
Composer
442 Views
1 replies
0 likes
Hi, my Problem is, that the latest version of Spotify on my iPhone doesn't recognize my premium account, so I'm not able to select single tracks... Please help!! Rgrds
Hi, my Problem is, that the latest version of Spotify on my iPhone doesn't recognize my premium account, so I'm not able to select single tracks... 😕 Please help!! Rgrds
Regular
1343 Views
16 replies
0 likes
Hi everyone, I love this update, but My Music seems to be filled with a bunch of bugs. Yesterday, I added the song "Only Time" to My Music on my desktop. I then left the house to use Spotify on the go and My Music is no longer showing up. My custom p...
Hi everyone, I love this update, but My Music seems to be filled with a bunch of bugs. Yesterday, I added the song "Only Time" to My Music on my desktop. I then left the house t...
Casual Listener
19316 Views
4 replies
0 likes
Hi All Soundrop is imo one of the best add on apps for Spotify but sadly after Spotifys latest update I have had nothing but trouble with it. It works fine both on Win 7 and Mac OS my issue is isolated to my iPhone 4s. I ofc have spotify prem latest ...
Hi All Soundrop is imo one of the best add on apps for Spotify but sadly after Spotifys latest update I have had nothing but trouble with it. It works fine both on Win 7 and Mac OS my issu...
Community Legend
510 Views
1 replies
0 likes
I used to use the starred playlist feature a lot and since they changed it to the "My Music" (which i hate) I can no longer set those songs to download whenever it is saved to there meaning i cant listne to "My Music" unless the song is in another do...
I used to use the starred playlist feature a lot and since they changed it to the "My Music" (which i hate) I can no longer set those songs to download whenever it is saved to there meaning i cant li...
Community Legend
603 Views
1 replies
0 likes
Any time I attempt to play an embedded playlist (folder called Rap > Playlists organized by artist) on shuffle, the latest iOS app crashes. This is highly annoying and the #1 I use the app. I've seen others report this, is there any ETA? I'm about to...
Any time I attempt to play an embedded playlist (folder called Rap > Playlists organized by artist) on shuffle, the latest iOS app crashes. This is highly annoying and the #1 I use the app. ...
Community Legend
762 Views
1 replies
0 likes
Hi, My iPhone won't sync local files which are part of offline playlists. This used to work fine, but when I changed my phone October and re-synced (when plugged in to the same laptop), none of the local files transferred. Any ideas why this would ha...
Hi, My iPhone won't sync local files which are part of offline playlists. This used to work fine, but when I changed my phone October and re-synced (when plugged in to the same laptop), no...
Spotify
592 Views
3 replies
0 likes
I have a very big problem about the 1.1.0 version. In my "starred playlist" i have two local files without cover. So if i control the music from the lock screen and the next song will be one of the local songs the song title don't show the currently ...
I have a very big problem about the 1.1.0 version. In my "starred playlist" i have two local files without cover. So if i control the music from the lock screen and the next song will be one of the l...
Spotify Star
3339 Views
2 replies
0 likes
Since the new interface appeared all my playlists dissappeared on my cell. I did the update on the phone and hope that would do it, but no. Pretty soon there was another update, I had hopes. Didnt change anything. Trying to log out. Trying to reinsta...
Since the new interface appeared all my playlists dissappeared on my cell. I did the update on the phone and hope that would do it, but no. Pretty soon there was another update,...
Roadie
2249 Views
9 replies
0 likes
When I click on a song in my music it will not select. I have an iPhone 5s
When I click on a song in my music it will not select. I have an iPhone 5s
Community Legend
410 Views
1 replies
0 likes
Hi, I've recently got a problem with spotify app on iOS: the playlists section, when opened, remains in 'loading' state indefinitely. So what I see is the 'spinning circle' and empty list. I tried to reinstall app -- the same result. I also checked t...
Hi, I've recently got a problem with spotify app on iOS: the playlists section, when opened, remains in 'loading' state indefinitely. So what I see is the 'spinning circle' and empty list. I ...
Newbie
723 Views
5 replies
0 likes
With the new Your Music feature on iOS device, is there a way to see recently added ALBUMS or ARTIST ? theres a way to sort by Recently Added on the desktop but is there a way to see them sorted like that on an iphone? Many thanks in advance.
With the new Your Music feature on iOS device, is there a way to see recently added ALBUMS or ARTIST ? theres a way to sort by Recently Added on the desktop but is there a way to see them sorted like...
605 Views
0 replies
2 likes
I have been a premium member of spotify for about a year but when I tried to use one of my playlists earlier it said I wasn't a premium member and I would have to upgrade. Everything was working fine yesterday. I have deleted and reinstalled my app o...
I have been a premium member of spotify for about a year but when I tried to use one of my playlists earlier it said I wasn't a premium member and I would have to upgrade. Everything was working fine...
Community Legend
377 Views
1 replies
0 likes
Okay, so a few weeks ago I could sync music for offline use in my playlists fine, but it just suddenly stopped letting me. It shows the loading spin thing like it is downloading then just stops and won't download. Usually when it's downloading, and I...
Okay, so a few weeks ago I could sync music for offline use in my playlists fine, but it just suddenly stopped letting me. It shows the loading spin thing like it is downloading then just stops and w...
Community Legend
1162 Views
2 replies
0 likes
On my iPad, I am listening to a playlist and then I longclick a song and add it to the queue. Next it plays the song I just added and when that is finished I expect it to resume in the playlist where it was before, but instead it plays the song I add...
On my iPad, I am listening to a playlist and then I longclick a song and add it to the queue. Next it plays the song I just added and when that is finished I expect it to resume in the playlist where...
Community Legend
965 Views
2 replies
0 likes
I have some messages that I sent to another Spotify Premium user via their inbox that I would like to delete.. please tell me how I can do this.. thank you
I have some messages that I sent to another Spotify Premium user via their inbox that I would like to delete.. please tell me how I can do this.. thank you
Community Legend
1804 Views
1 replies
2 likes
