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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48301 Views
  • 15 replies
  • 36 likes
  • 48301 Views
  • 15 replies
  • 36 likes

Can't see my playlist descriptions on my Ipod when offline

I have a 5th gen IPOD and am a Spotify Premium member. Ever since the new Spotify UI was launched a week or so ago, I have a problem. When I am offline, I can't see the desriptions of my playlists. The playlists/music are there on the IPOD, in fact S...

  • Newbie
  • I have a 5th gen IPOD and am a Spotify Premium member. Ever since the new Spotify UI was launched a week or so ago, I have a problem. When I am offline, I can't see the desriptions of my playlists. T...
  • 522 Views
  • 0 replies
  • 0 likes
  • 522 Views
  • 0 replies
  • 0 likes

iOS 7.1, iPhone 5S

Hello guys, i have extreme performance issues in locked screen mode while playing music. Skipping to next or previous track is lagging heavily in 4G or WIFI. Maybe someone has the same issue? Best regards

  • Casual Listener
  • Hello guys,   i have extreme performance issues in locked screen mode while playing music. Skipping to next or previous track is lagging heavily in 4G or WIFI. Maybe someone has the same iss...
  • sttevehere
  • Roadie
  • 576 Views
  • 2 replies
  • 0 likes
  • 576 Views
  • 2 replies
  • 0 likes

Using lock screen control causes app unresponsiveness

Version: 1.0.0.3251 Device: iPod Touch 5 There seems to be a correlation between using the lock screen player controls and the app becoming slow, unresponsive, and ultimately crashing.

  • Casual Listener
  • Version: 1.0.0.3251 Device: iPod Touch 5   There seems to be a correlation between using the lock screen player controls and the app becoming slow, unresponsive, and ultimately crashing.
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Grey on Black...Seriously???

The grey type on a black background is extremely difficult to read...impossible if there's any glare at all on the screen....and even in the best of circumstances the toolbars are hard to see How about giving us the option to choose a color scheme......

  • Regular
  • The grey type on a black background is extremely difficult to read...impossible if there's any glare at all on the screen....and even in the best of circumstances the toolbars are hard to see &nbsp...
  • 459 Views
  • 0 replies
  • 3 likes
  • 459 Views
  • 0 replies
  • 3 likes

Need Separate Stream Quality Setting

There should be separate settings for playback quality on Wifi vs. Cellular.

  • Regular
  • There should be separate settings for playback quality on Wifi vs. Cellular.
  • Joe
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Latest update app

While connected to USB, the app will play 1 song then it either stops or simply scans through the next songs never playing more than a few seconds. It is driving me nuts. About to cancel my subscription

  • Casual Listener
  • While connected to USB, the app will play 1 song then it either stops or simply scans through the next songs never playing more than a few seconds. It is driving me nuts. About to cancel my subscript...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Question about local files.

Why have a bunch of random tracks suddenly appeared in my local files on ipad and iphone. I have not set either device up to sync yet the tracks have just appeared. 8 on my ipad and 3 on my iphone.

  • Newbie
  • Why have a bunch of random tracks suddenly appeared in my local files on ipad and iphone. I have not set either device up to sync yet the tracks have just appeared. 8 on my ipad and 3 on my iphone.&n...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

spotify isnt letting me make playlists available offline

I subscribed to spotify premium so I could listen to my music on the go, but now MY SPOTIFY WONT ALLOW ME TO MAKE PLAYLISTS AVAILABLE OFFLINE. It is extremely frustrating, i also hate the new update for ios. What was wrong with the old layout that wa...

  • Casual Listener
  • I subscribed to spotify premium so I could listen to my music on the go, but now MY SPOTIFY WONT ALLOW ME TO MAKE PLAYLISTS AVAILABLE OFFLINE. It is extremely frustrating, i also hate the new update ...
  • WoodyJnr
  • Casual Listener
  • 1052 Views
  • 5 replies
  • 0 likes
  • 1052 Views
  • 5 replies
  • 0 likes

Offline function Your Music

Hi all, I set my old starred playlist to offline availabilty so songs would automatically be downloaded. How can I use this function with the new Your Music system? How can I make the songs I add/star easily available offline? This drives me crazy, h...

  • Newbie
  • Hi all,   I set my old starred playlist to offline availabilty so  songs would automatically be downloaded. How can I use this function with the new Your Music system? How can I make th...
  • pablofabianbm
  • Music Fan
  • 1108 Views
  • 4 replies
  • 2 likes
  • 1108 Views
  • 4 replies
  • 2 likes

Delete the current song in a long playlist but can't find it (iOS)

I want to delete a song that I am currently listening out of a very looong playlist (on my iPhone). I can't find the song on the playlist where I could delete it. Ideally I could "jump" to the right location where the song is playing and just wipe to...

  • Casual Listener
  • I want to delete a song that I am currently listening out of a very looong playlist (on my iPhone). I can't find the song on the playlist where I could delete it. Ideally I could "jump" to the right ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

spotify crashes on logon after newest update on my ipad2

The old one interface of spotify was nice, with plenty of posibilities. New one on Ipad looks same as on iphone but slightly bigger. But real problem it is useless, as crashes on logon no matter by the way I log- facebook or login. What is annoing al...

  • Casual Listener
  • The old one interface of spotify was nice, with plenty of posibilities. New one on Ipad looks same as on iphone but slightly bigger. But real problem it is useless, as crashes on logon no matter by t...
  • fixpol
  • Casual Listener
  • 436 Views
  • 5 replies
  • 0 likes
  • 436 Views
  • 5 replies
  • 0 likes

Lock screen problem for latest version of Spotify with ios

With the latest version of Spotify (1.0.0.3251) with ios 7.0.4 in lock screen mode the track listing does not tally with the track playing and there is a lag. Is this a bug ?

  • Music Fan
  • With the latest version of Spotify (1.0.0.3251) with ios 7.0.4  in lock screen mode the track listing does not tally with the track playing and  there is a lag.  Is this a bug ?
  • Transbrak
  • Gig Goer
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Cant select what songs i want to listen.

Well... that's the main problem... i ve got an iPhone 5, and ive got the premium account, but nevertheless, i Can't choose the song i want, I just can Listen Random mode.. what can i do?

  • Gig Goer
  • Well... that's the main problem... i ve got an iPhone 5, and ive got the premium account, but nevertheless, i Can't choose the song i want, I just can Listen Random mode.. 😞   what can i do?
  • mohammadumair
  • Newbie
  • 973 Views
  • 8 replies
  • 0 likes
  • 973 Views
  • 8 replies
  • 0 likes

New Spotify Design Problem

Have you noticed with the new update in 'your music' specifically in 'songs' (which i imported from my main playlist) are not sorted into alphabetical order of the songs. Instead they are sorted into album alphabetical order. Is it just me? Is there ...

  • Newbie
  • Have you noticed with the new update in 'your music' specifically in 'songs'  (which i imported from my main playlist) are not sorted into alphabetical order of the songs. Instead they are sorte...
  • robzim737
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Cannot change Push Notification Settings

Toggling any option in push notifications to off does not save. When I leave and return to the push settings page in the app the previously disabled push notification type is enabled again.

  • Music Fan
  • Toggling any option in push notifications to off does not save. When I leave and return to the push settings page in the app the previously disabled push notification type is enabled again.
  • robzim737
  • Community Legend
  • 610 Views
  • 5 replies
  • 0 likes
  • 610 Views
  • 5 replies
  • 0 likes

New spotify paint it black update issues

Ever since Spotify has updated to the new black layout, it crashes constantly, I doesn't how the correct song or information Half the time, is very laggy and has trouble skipping songs, before the update spotify worked fine. I have a iphone 4 with th...

  • Newbie
  • Ever since Spotify has updated to the new black layout, it crashes constantly, I doesn't how the correct song or information Half the time, is very laggy and has trouble skipping songs, before the up...
  • Joe
  • Community Legend
  • 1780 Views
  • 5 replies
  • 4 likes
  • 1780 Views
  • 5 replies
  • 4 likes

Frequent login reset

Spotify is requiring that login frequently - almost once every 24 hours on my iPhone (iOS5; current version of Spotify app). I have a premium account and the login requests sometimes come when I am not able to connect to the internet (ie: on the subw...

  • Newbie
  • Spotify is requiring that login frequently - almost once every 24 hours on my iPhone (iOS5; current version of Spotify app).   I have a premium account and the login requests sometimes come ...
  • bigbartyeah
  • Regular
  • 1054 Views
  • 13 replies
  • 0 likes
  • 1054 Views
  • 13 replies
  • 0 likes

New version for IPOD 4: MASTER DISASTER . PLEAS HELP!

Dear friends of music, I cant believe the new app for Ipod. I will be very short. Im a premium user and I think Spotify has to find a fix to this proble. 1. UNBELIEVABLE SLOW. (have to wait a few secs. to see the ball of song time). Every time I chan...

  • Newbie
  • Dear friends of music,   I cant believe the new app for Ipod. I will be very short. Im a premium user and I think Spotify has to find a fix to this proble.   1. UNBELIEVABLE SLOW. (...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Horrible update 1.0.0.

Guys, I love your app but since the latest update for IOS (Iphone 5s) Spotify simply sucks. Massive delays, skipping tracks backwards isn't possible, massive delays when touching any button, etc. Is it possible to downgrade until you've fixed all the...

  • Regular
  • Guys, I love your app but since the latest update for IOS (Iphone 5s) Spotify simply sucks. Massive delays, skipping tracks backwards isn't possible, massive delays when touching any button, etc. &...
  • Goodman
  • Spotify Legend
  • 855 Views
  • 3 replies
  • 7 likes
  • 855 Views
  • 3 replies
  • 7 likes

The new Spotify iOS app is buggy and broken [Possible fixed?]

Update: There was a new update yesterday (2014-04-06) which seems to have fixed it for me, and seems to be why it's started working for two people after a reinstall. Hopefully this is the end of the story, and thanks Spotify for reacting quickly to t...

  • Visitor
  • Update: There was a new update yesterday (2014-04-06) which seems to have fixed it for me, and seems to be why it's started working for two people after a reinstall. Hopefully this is the end of the ...
  • jt77
  • Music Fan
  • 5756 Views
  • 21 replies
  • 18 likes
  • 5756 Views
  • 21 replies
  • 18 likes