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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36877 Views
  • 15 replies
  • 36 likes
  • 36877 Views
  • 15 replies
  • 36 likes

Local files double space issue

Hello everyone, I have all of my local files on Itunes but I want to make them available on Spotify. I was wondering a couple of things when making the local files available. 1) Am I going to have double files on my iphone? I mean is it one local fil...

  • Newbie
  • Hello everyone,   I have all of my local files on Itunes but I want to make them available on Spotify. I was wondering a couple of things when making the local files available.   1)...
  • MattSuda
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Spotify on iPad with HTTPS Proxy

I'm having some trouble getting my iPad to connect to Spotify at my office. A direct connection (Proxy off) fails, most likely because the firewall rejects HTTP connections to ports other than 80 and 443. We have an HTTPS Proxy we can set things to c...

  • Casual Listener
  • I'm having some trouble getting my iPad to connect to Spotify at my office. A direct connection (Proxy off) fails, most likely because the firewall rejects HTTP connections to ports other than 80 and...
  • 1742 Views
  • 0 replies
  • 1 likes
  • 1742 Views
  • 0 replies
  • 1 likes

Collaborative Playlist in iOS

Why isnt there access to collaborative playlist in iOS?

  • Casual Listener
  • Why isnt there access to collaborative playlist in iOS?
  • rayaslavin
  • Casual Listener
  • 1023 Views
  • 2 replies
  • 0 likes
  • 1023 Views
  • 2 replies
  • 0 likes

Predictive text in artist search.

A few of my friends, who also have Spotify, have a predictive-text feature when searching for artists/albums/etc. I, however, do not. I've tried uninstalling and re-downloading the app but nothing changes. However, my payment information changed so i...

  • Casual Listener
  • A few of my friends, who also have Spotify, have a predictive-text feature when searching for artists/albums/etc. I, however, do not. I've tried uninstalling and re-downloading the app but nothing ch...
  • SoloDolo816
  • Newbie
  • 438 Views
  • 5 replies
  • 1 likes
  • 438 Views
  • 5 replies
  • 1 likes

Playlists won't synchronize

Hi, i have an Iphone 4G and since about a month ago i havn't been able to synchronize new songs. I had only used it for about a month and had put in a lot of time to get my playlists in order so i would be very dissapointed having to end my premium a...

  • Casual Listener
  • Hi, i have an Iphone 4G and since about a month ago i havn't been able to synchronize new songs. I had only used it for about a month and had put in a lot of time to get my playlists in order so i wo...
  • Joe
  • Community Legend
  • 285 Views
  • 4 replies
  • 0 likes
  • 285 Views
  • 4 replies
  • 0 likes

Change language

Where can I change language? I got a spanish version..

  • Newbie
  • Where can I change language? I got a spanish version..
  • Joe
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! iphone 5s not found in spotify on windows

Spotify on windows dos not find/see my iphone thats on my wifi. Now it wont sync me own playlist of mp3 i created, so i cant listen to them on my iphone. Is there someone that can help me?

  • Visitor
  • Spotify on windows dos not find/see my iphone thats on my wifi. Now  it wont sync me own playlist of mp3 i created, so i cant listen to them on my iphone.   Is there someone that can he...
  • user-removed
  • Not applicable
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Connecting Iphone 5s to Pioneer VSX-43 Receiver

IOS 7.1 I can get to a menu on my TV of Playlists, Artists, Albums etc but I cannot control beyond that. I just recently rebooted the Spotify App on my Iphone. I have Spotify Premium. TV is a Samsung Smart TV. I cannot make the Spotify Ap work on the...

  • Regular
  • IOS 7.1  I can get to a menu on my TV of Playlists, Artists, Albums etc but I cannot control beyond that.  I just recently rebooted the Spotify App on my Iphone.  I have&nbsp...
  • psychosurf
  • Regular
  • 1018 Views
  • 3 replies
  • 0 likes
  • 1018 Views
  • 3 replies
  • 0 likes

I can`t see the albums covers in my playlist section.

I can`t see the albums covers in my playlist section. There is a solution for that?, i`ll be wait for answers, thanks!!!.

  • Casual Listener
  • I can`t see the albums covers in my playlist section. There is a solution for that?, i`ll be wait for answers, thanks!!!.
  • Peter__
  • Community Legend
  • 637 Views
  • 3 replies
  • 0 likes
  • 637 Views
  • 3 replies
  • 0 likes

spotify free don't work on ipod touch 2g

Hello Spotify free don't work on my ipod 2g why?he asked me i must have a premium account. Spotify free work is the new generation of ipod touch ?(ios 5.0 or upper) thanks for your help!

  • Regular
  • Hello Spotify free don't work on my ipod 2g why?he asked me i must have a premium account. Spotify free work is the new generation of ipod touch ?(ios 5.0 or upper) thanks for your help! &nbs...
  • Joe
  • Community Legend
  • 512 Views
  • 4 replies
  • 0 likes
  • 512 Views
  • 4 replies
  • 0 likes

Solved!! Spotify settings app disappeared from my 4s

I cannot login to spotify. I keep getting an error message that the browser us not available offline. And then it turns off. I cannot find the app in the settings of my iPhone 4s. This happened since the last iOS upgrade.

  • Regular
  • I cannot login to spotify. I keep getting an error message that the browser us not available offline. And then it turns off. I cannot find the app in the settings of my iPhone 4s. This happened since...
  • Peter__
  • Community Legend
  • 733 Views
  • 9 replies
  • 0 likes
  • 733 Views
  • 9 replies
  • 0 likes

Suggested Tracks on iOS Spotify

Despite the fact that I have a playlist with 12 songs (which should be enough - or do I need at least 13?), I'm still hearing suggested tracks on my iOS device. This is happening on both an iPhone and an iPod Touch. Here's a playlist where this is ha...

  • Newbie
  • Despite the fact that I have a playlist with 12 songs (which should be enough - or do I need at least 13?), I'm still hearing suggested tracks on my iOS device. This is happening on both an iPhone an...
  • Peter__
  • Community Legend
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Some songs would play on MacBook but not on iPhone

Hello, I am a Spotify Premium user and use both my MacBook and my iPhone for Spotify. Recently, I found out that there are some songs that would play perfectly fine on my computer but not on the iPhone. On the phone the songs are playing but there is...

  • Casual Listener
  • Hello,   I am a Spotify Premium user and use both my MacBook and my iPhone for Spotify. Recently, I found out that there are some songs that would play perfectly fine on my computer but not ...
  • Joe
  • Community Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Spotify Premium on iPhone plays but no sound!

Hello, I have a premium account since Feb 2013, using it nearly daily on my iPhone 4s, always worked well and loved it. Now, it's a couple of weeks that at the beginning the songs started playing and the went mute, now it just won't work at all. It l...

  • Newbie
  • Hello, I have a premium account since Feb 2013, using it nearly daily on my iPhone 4s, always worked well and loved it. Now, it's a couple of weeks that at the beginning the songs started playing and...
  • Joe
  • Community Legend
  • 754 Views
  • 1 replies
  • 0 likes
  • 754 Views
  • 1 replies
  • 0 likes

Hi!

Hello! So i have two iphones and i subscribed to premium package! And whenever i play songs on one of my fone the other one plays at the same time, is it possible to use it seperately? Like listen to different musics on my iphones at the same time?

  • Newbie
  • Hello! So i have two iphones and i subscribed to premium package! And whenever i play songs on one of my fone the other one plays at the same time, is it possible to use it seperately? Like listen to...
  • Joe
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Only half of the song is playing

Black Sabbath - You won't change me is a six minute song yet it moves on to the next track at around 4:40. Not sure which section to post this so put it on iOS as this is my device

  • Casual Listener
  • Black Sabbath - You won't change me is a six minute song yet it moves on to the next track at around 4:40. Not sure which section to post this so put it on iOS as this is my device
  • Joe
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Spotify premium on iPhone

I recently bought spotify premium. It works fine on my laptop but when I open it on my phone it comes up only allowed to shuffle music. How can I get premium to work on my phone?

  • Newbie
  • I recently bought spotify premium. It works fine on my laptop but when I open it on my phone it comes up only allowed to shuffle music. How can I get premium to work on my phone?
  • Joe
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

How to play songs without adding to playlist

I have just added spotify premium although can't listen to any song I want instantly I can only add to a playlist please advise, thanks

  • Casual Listener
  • I have just added spotify premium although can't listen to any song I want instantly I can only add to a playlist please advise, thanks
  • robzim737
  • Community Legend
  • 1616 Views
  • 2 replies
  • 0 likes
  • 1616 Views
  • 2 replies
  • 0 likes

Spotify freezes when opened while playing

After the latest update (version 0.9.4.25), Spotify will freeze whenever I open it while it's playing. The freeze is temporary, and usually lasts between 20 - 30 seconds. Often this means I won't be able to like a song form the radio if there's less ...

  • Music Fan
  • After the latest update (version 0.9.4.25), Spotify will freeze whenever I open it while it's playing. The freeze is temporary, and usually lasts between 20 - 30 seconds.   Often this means ...
  • HeyRay2
  • Newbie
  • 1157 Views
  • 2 replies
  • 0 likes
  • 1157 Views
  • 2 replies
  • 0 likes

Solved!! Songs playable on Android and PC, but not on iOS

Hello, I have Spotify Premium on PC, Android and iOS (iPod touch 4th), and at first I noted that a few songs of my playlists were not showing on my iPod. I unchecked "Hide unplayable" on both iPod and PC and the missing song appeared on my iPod but g...

  • Visitor
  • Hello,   I have Spotify Premium on PC, Android and iOS (iPod touch 4th), and at first I noted that a few songs of my playlists were not showing on my iPod. I unchecked "Hide unplayable" on b...
  • user-removed
  • Not applicable
  • 532 Views
  • 6 replies
  • 0 likes
  • 532 Views
  • 6 replies
  • 0 likes