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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36723 Views
  • 15 replies
  • 36 likes
  • 36723 Views
  • 15 replies
  • 36 likes

Solved!! Re: I want to file a bug report

3 days ago i could listen to music on my phone with no problem, and now suddenly i cant anymore. Everytime i open spotify on my phone, the screen freezes on the browse page. I have tried to reinstall, but i doesnt work. Does anyone else have this pro...

  • Casual Listener
  • 3 days ago i could listen to music on my phone with no problem, and now suddenly i cant anymore. Everytime i open spotify on my phone, the screen freezes on the browse page. I have tried to reinstall...
  • magnusmork
  • Casual Listener
  • 478 Views
  • 4 replies
  • 0 likes
  • 478 Views
  • 4 replies
  • 0 likes

Extreme suddenly gives me low quality songs

Since yesterday the Spotify app on my iPhone behaves strangely. When I download songs for offline use the songs are downloaded in a couple of seconds. You could think that's a nice thing, but since I'm having my sync settings put to Extreme, I got a ...

  • Music Fan
  • Since yesterday the Spotify app on my iPhone behaves strangely. When I download songs for offline use the songs are downloaded in a couple of seconds. You could think that's a nice thing, but since I...
  • Joe
  • Community Legend
  • 830 Views
  • 7 replies
  • 0 likes
  • 830 Views
  • 7 replies
  • 0 likes

Synced songs wont play?

I bought premium today and was downloading my playlists for offline play. I thought that spotify said you can listen to ANY track at ANY time, do i still have to shuffle play the playlist? I wanted to listen to one song in particular and it says, "un...

  • Visitor
  • I bought premium today and was downloading my playlists for offline play. I thought that spotify said you can listen to ANY track at ANY time, do i still have to shuffle play the playlist? I wanted t...
  • Joe
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

I bought preminum but it don't work

I bought 3 month preminum, put in the code with a computer, It said that I had preminum but I can't have un offline list and have to shuffle play the music when I tried to put in the code again it didn't work.

  • Newbie
  • I bought 3 month preminum, put in the code with a computer, It said that I had preminum but I can't have un offline list and have to shuffle play the music when I tried to put in the code again it di...
  • user-removed
  • Not applicable
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Still getting ads on iPhone?

My wife subscribes to the £5 Unlimited service, and while this has got rid of the ads from the Spotify desktop app, she still gets them on her iPhone app. Is this a fault with her account? She shouldn't have to pay twice as much just to banish them f...

  • Casual Listener
  • My wife subscribes to the £5 Unlimited service, and while this has got rid of the ads from the Spotify desktop app, she still gets them on her iPhone app. Is this a fault with her account? She should...
  • Joe
  • Community Legend
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Spotify Connect option to disable or I will be Cancelling by premium subscription

Let me start by saying I have been a Spotify user from day one and always had a paid subscription however this will be changing if I am not given the option to disable this annoying and embarrassing connect. I was in a meeting the other day and my ph...

  • Casual Listener
  • Let me start by saying I have been a Spotify user from day one and always had a paid subscription however this will be changing if I am not given the option to disable this annoying and embarrassing ...
  • Daz19
  • Casual Listener
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

List of artists I'm following won't load on ios app

The list loads on the desktop app just fine but on the ios app it says "something went wrong." I have tried reinstallation of the app, restarting the device (iphone 5c), as well as different internet connections. Any help would be appriciated, thanks...

  • Casual Listener
  • The list loads on the desktop app just fine but on the ios app it says "something went wrong."  I have tried reinstallation of the app, restarting the device (iphone 5c), as well as different in...
  • spittinvenom
  • Casual Listener
  • 577 Views
  • 4 replies
  • 0 likes
  • 577 Views
  • 4 replies
  • 0 likes

Login error

Since the most recent IOS update I cannot access spotify. I get an error message stating unable to login in offline mode. When I click ok the whole thing shuts down. I also have lost the icon in my iPhone 4s settings

  • Regular
  • Since the most recent IOS update I cannot access spotify. I get an error message stating unable to login in offline mode. When I click ok the whole thing shuts down. I also have lost the icon in my i...
  • Joe
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

iphone 'loses' synced tracks

I have an iPhone and have set a couple of playlists to be synced and available offline. And when first set up it worked fine and I could listen to them offline. But I've had to re-sync them several times. I have to do it right now. Why does this keep...

  • Casual Listener
  • I have an iPhone and have set a couple of playlists to be synced and available offline. And when first set up it worked fine and I could listen to them offline. But I've had to re-sync them several t...
  • seeluis
  • Newbie
  • 2418 Views
  • 13 replies
  • 0 likes
  • 2418 Views
  • 13 replies
  • 0 likes

Songs being incorrectly/unnecessarily replaced

On my computer, i have a downloaded version of a song (the real version by the artist). Spotify does not carry the original song in their service, but a bad karaoke version of the song. I've added the original version of the song and others to my pla...

  • Newbie
  • On my computer, i have a downloaded version of a song (the real version by the artist). Spotify does not carry the original song in their service, but a bad karaoke version of the song. I've added th...
  • Joe
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • ipod
    local files
    playlists changed
  • 541 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium not working on my iPhone

It's been a week and Spotify hasn't been working on my iPhone. I've tried logging out/logging in and reinstalling but nothing works. My playlists are gone and it won't load my profile or any playlists in the browsing section. I'm not able to listen t...

  • Casual Listener
  • It's been a week and Spotify hasn't been working on my iPhone. I've tried logging out/logging in and reinstalling but nothing works. My playlists are gone and it won't load my profile or any playlist...
  • AdrianCrystal
  • Casual Listener
  • 1928 Views
  • 3 replies
  • 0 likes
  • 1928 Views
  • 3 replies
  • 0 likes

Many (not all) offline songs not syncing to iPhone 4

-Over 3GB available on my phone (current updates of ios and spotify) -Some songs sync, some don't. In some cases the album artwork will even appear, but song will not play -Phone and laptop (home library) on same wireless network -What's really baffl...

  • Regular
  • -Over 3GB available on my phone (current updates of ios and spotify)  -Some songs sync, some don't. In some cases the album artwork will even appear, but song will not play  -Phone and ...
  • Peter__
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Volume control problem

Hi, I have Iphone 4s with 0.9.4.25 Spotify version, and Ipad 2 with same version of Spotify. I have free Premium account trial for 30 days, and I will continue to buy it. But there is one issue. When I am playing music from my iPad I see my iPad on m...

  • Newbie
  • Hi,   I have Iphone 4s with 0.9.4.25 Spotify version, and Ipad 2 with same version of Spotify. I have free Premium account trial for 30 days, and I will continue to buy it. But there is one ...
  • Peter__
  • Community Legend
  • 5021 Views
  • 2 replies
  • 0 likes
  • 5021 Views
  • 2 replies
  • 0 likes

Friends profile and playlist not loading

I don't know why but the playlist for someone I'm following won't load? They have informed me everything is OK at their end though they did have the same problem with mine a while back. How can I fix this?

  • Newbie
  • I don't know why but  the playlist for someone I'm following won't load? They have informed me everything is OK at their end though they did have the same problem with mine a while back. How can...
  • Peter__
  • Community Legend
  • 1252 Views
  • 3 replies
  • 0 likes
  • 1252 Views
  • 3 replies
  • 0 likes

Spotify on iPhone 4s initializes after return from background process

DescriptionReturning from background process, Spotify re-initializes A more detailed description, using numbered steps1. Start Spotify2. Play something3. Stop play4. open some other App and keep Spotify in background5. Return to Spotify (e.g.. Stoppi...

  • Regular
  • Description Returning from background process, Spotify re-initializes   A more detailed description, using numbered steps 1. Start Spotify 2. Play something 3. Stop play 4. ...
  • Thobbe
  • Regular
  • 531 Views
  • 6 replies
  • 0 likes
  • 531 Views
  • 6 replies
  • 0 likes

Volume changes automatically

How do I stop my ipad from automatically increasing/decreasing the volume during playback? I've looked at other posts similar to this but the instructions are all to help with MAC/PC issues I can't find the equivalent instructions for the ipad. Thank...

  • Casual Listener
  • How do I stop my ipad from automatically increasing/decreasing the volume during playback?  I've looked at other posts similar to this but the instructions are all to help with MAC/PC issues I c...
  • NTilston
  • Casual Listener
  • 1492 Views
  • 4 replies
  • 0 likes
  • 1492 Views
  • 4 replies
  • 0 likes

Spotify stops playing after a few seconds

Had issues playing these songs via my iPhone. The song starts playing for about 30secs and says that the title cannot be played. There are no problems playing the same songs on my computer... These are the songs: 40 Day Dream by Edward Sharpe & The M...

  • Newbie
  • Had issues playing these songs via my iPhone. The song starts playing for about 30secs and says that the title cannot be played. There are no problems playing the same songs on my computer... &nb...
  • Joe
  • Community Legend
  • 1258 Views
  • 1 replies
  • 0 likes
  • 1258 Views
  • 1 replies
  • 0 likes

How do I get Spotify for ios 4!?

I just bought spotify, I want it on my ipod touch! I have ios5.1.1 i read i need spotify for ios4. how do i get this? id ownload app but it says i need ios6.. help plz..

  • Casual Listener
  • I just bought spotify, I want it on my ipod touch!   I have ios5.1.1 i read i need spotify for ios4.  how do i get this?  id ownload app but it says i need ios6.. help plz..
  • Joe
  • Community Legend
  • 782 Views
  • 2 replies
  • 0 likes
  • 782 Views
  • 2 replies
  • 0 likes

How to sort a playlist on ios by most recent song added?

Hey all, This is probably a basic question but it's driving me nuts - I usually like listening to playlists by most recent song added on the desktop version. But on the iOS app, I can't find the option to do this sorting. I'm assuming it exists - can...

  • Casual Listener
  • Hey all,   This is probably a basic question but it's driving me nuts - I usually like listening to playlists by most recent song added on the desktop version. But on the iOS app, I can't fi...
  • Joe
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes