App crashes constantly- Rogan will not play with download

[norope]

Plan

Free/Premium

Country

USA

Device

iPhone 11 Pro

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Spotify app crashes every time I use it to listen to Joe Rogan. I am frequently out of cell/wifi range so I download Rogan shows. I do no watch it. I just want to listen. Every time I play a show the app crashes. 

-I removed all data, removed the app completely, twice and did hard reboot

-I even got a NEW iPhone. Yes, I had this problem on my previous phone (same) before it broke so it has happened to 2 phones. 

Still the app will not work. Spotify paid $100 million(?) for Rogan and I can not listen to him without constant failures so I have given up. I had 0.0 problems listening to the show when using podcasts. I read every support post and did everything that was suggested. What do you suggest I do now?

I download a complete show and try to listen to it via bluetooth on AirPods, car stereo, speakers and even just on the phones speaker. It crashes.

[Ivan]

Hey @norope, 

Thanks for posting - we’re here to help!

In case reinstalling Spotify and removing all data didn't fix the issue make sure no battery optimization settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for the Spotify app. 

If you still experience this across multiple devices it's a good idea to consider if it might be an account-related issue. Try logging in with a different Spotify account on your mobile device to check if the same issue occurs. If it works with another account, you can follow the steps in this Spotify Answer next. 

Hope this helps. Let us know how it goes.