Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
69920 Views
16 replies
37 likes

69920 Views
16 replies
37 likes

Spotify app crashing

Plan: PremiumCountry:CanadaDevice: IPhone 7 PlusOperating System: iOS 14.2 My Question or IssueI just recently switched from Apple Music to Spotify premium, and I really enjoy it. It’s a way better set up. But whenever I try to play the music that’s ...

Benjamon_D
Casual Listener
Plan: Premium Country:Canada Device: IPhone 7 Plus Operating System: iOS 14.2 My Question or Issue I just recently switched from Apple Music to Spotify premium, and I really...
2020-11-25 7:31:14 AM
2020-11-25 5:52:41 PM
Billy-J
Spotify Star
1087 Views
1 replies
4 likes

1087 Views
1 replies
4 likes

Battery Drain in iOS 14

PlanPremiumCountryUSADeviceiPhone 12 miniOperating SystemiOS 14 My Question or IssueWhen using Spotify on airplane mode with AirPods Pro, I experienced massive battery drain. No other apps were active during this time, and I did not experience simila...

annoyingreally
Casual Listener
Plan Premium Country USA Device iPhone 12 mini Operating System iOS 14 My Question or Issue When using Spotify on airplane mode with AirPods Pro, I experienced massive battery dr...
2020-11-25 5:30:57 PM
2020-11-25 5:50:11 PM
Billy-J
Spotify Star
905 Views
1 replies
0 likes

905 Views
1 replies
0 likes

Superuser Contribution Local FIles not Syncing

PlanPremiumCountryUSADeviceiPhone 11Operating SystemComputer is a windows 10 My Question or IssueI have spotify premium and wanted to sync a song from youtube to my phone. i downloaded the mp3 of that song on my computer and added it to a playlist li...

Alazar
Casual Listener
Plan Premium Country USA Device iPhone 11 Operating System Computer is a windows 10 My Question or Issue I have spotify premium and wanted to sync a song from youtube to my p...
2020-11-19 12:45:07 AM
2020-11-25 12:35:23 PM
Ver
Spotify Legend
455 Views
2 replies
0 likes

455 Views
2 replies
0 likes

Superuser Contribution New episodes does not show in list

PlanPremiumCountrySwedenDeviceiphone XROperating Systemios 14.1 My Question or IssueNew episodes does show up in my list of podcasts in the "Episodes" tab. However they show if I go to the "program" tab. Also if I close the app and restart they show ...

fojdemark
Newbie
Plan Premium Country Sweden Device iphone XR Operating System ios 14.1 My Question or Issue New episodes does show up in my list of podcasts in the "Episodes" tab. However th...
2020-11-19 4:40:51 PM
2020-11-25 11:46:46 AM
Ver
Spotify Legend
586 Views
1 replies
0 likes

586 Views
1 replies
0 likes

Superuser Contribution [iOS/iPhone] Spotify app displayed completely broken

Spotify Premium Family DeviceiPhone 11 128GBOperating SystemiOS 14.2 (18B92)Spotify 8.5.84.680 My Issue- I'm listing to music from Spotify app (Spotify app is in foreground) through my car headunit (A2DP bluetooth)- I lock iPhone (display goes off)- ...

allesmatze
Music Fan
Spotify Premium Family Device iPhone 11 128GB Operating System iOS 14.2 (18B92) Spotify 8.5.84.680 My Issue - I'm listing to music from Spotify app (Spotify app is in foregroun...
2020-11-15 7:09:49 PM
2020-11-25 8:21:51 AM
Alex
Spotify Legend
1351 Views
5 replies
1 likes

1351 Views
5 replies
1 likes

Superuser Contribution spotify still uses cellular data even when ticked off

PlanPremiumCountrycanadaDevice11 pro maxOperating Systemios 14.2 My Question or IssueTo save data, I have spotify turned off under cellular settings so that it wouldn't use data. I didn't have any problem with this before until when I checked my data...

pjaro
Visitor
Plan Premium Country canada Device 11 pro max Operating System ios 14.2 My Question or Issue To save data, I have spotify turned off under cellular settings so that it wouldn't use d...
2020-11-18 7:56:38 AM
2020-11-24 4:31:26 PM
Ver
Spotify Legend
563 Views
1 replies
0 likes
iOS

563 Views
1 replies
0 likes

spotify crashes when my phone is locked

PlanpremiumCountryNetherlandsDeviceiphone 7Operating Systemios 14.2 My Question or Issuespotify keeps suddenly crashing when i lock my phone after i've selected a song/playlist/podcast and it's really annoying. can anyone please help?

samimn
Newbie
Plan premium Country Netherlands Device iphone 7 Operating System ios 14.2 My Question or Issue spotify keeps suddenly crashing when i lock my phone after i've selected a song/playli...
2020-11-23 4:09:52 PM
2020-11-23 5:39:18 PM
Billy-J
Spotify Star
621 Views
1 replies
0 likes

621 Views
1 replies
0 likes

Superuser Contribution Spotify won’t let me play music when not on the app.

Since last Sunday, my Spotify wont play any music longer than about a minute and a half when off the app. My phone will start to overheat when the app isn’t open and then just stop playing music, I haven’t had this issue with anything else on my phon...

Camellia
Visitor
Since last Sunday, my Spotify wont play any music longer than about a minute and a half when off the app. My phone will start to overheat when the app isn’t open and then just stop playing music, I h...
2020-11-17 8:23:29 AM
2020-11-23 2:02:47 PM
Ver
Spotify Legend
4431 Views
2 replies
3 likes

4431 Views
2 replies
3 likes

Superuser Contribution canvas feature gone

Canvas disappeared from my account and i don’t know how to take it back, my account is in the latest version, i just want to solve the problem because i love this app and i want to enjoy everything it can offer to me. I am running it up to date what ...

belladavis
Visitor
Canvas disappeared from my account and i don’t know how to take it back, my account is in the latest version, i just want to solve the problem because i love this app and i want to enjoy everything i...
2020-11-20 8:19:14 AM
2020-11-23 12:05:43 PM
Ivan
Spotify Legend
477 Views
1 replies
1 likes

477 Views
1 replies
1 likes

False advertisement 30 min no ad doesn’t work

I have been a Spotify user for nine years now. Their no ad for 30 mins is a great idea but it hasn’t worked for years now. (No I don’t click off the ad or click “no, thanks”. Also, this has happened over several devices over the past few years) for a...

Papersunz
Visitor
I have been a Spotify user for nine years now. Their no ad for 30 mins is a great idea but it hasn’t worked for years now. (No I don’t click off the ad or click “no, thanks”. Also, this ha...
2020-11-23 1:31:24 AM
390 Views
0 replies
0 likes

390 Views
0 replies
0 likes

Shuffle not working properly; repeat not turning off.

Currently using Spotify premium on my iPhone. Recently I’ve noticed my shuffle option is not working more often than it does. It will usually just load the next song in the list and turn off. I’ve also noticed that my repeat will not stay off. I’ll t...

robertxgarcia
Casual Listener
Currently using Spotify premium on my iPhone. Recently I’ve noticed my shuffle option is not working more often than it does. It will usually just load the next song in the list and turn off. I’ve al...
2017-10-23 12:59:49 AM
2020-11-22 9:11:39 PM
robertxgarcia
Casual Listener
623 Views
3 replies
0 likes

623 Views
3 replies
0 likes

Superuser Contribution [iOS][Other] Bug: queueing a non-downloaded song causes crash

On iOS or macOS, when I queue a non-downloaded song, once that song is reached the app stops playing music, and I have to close and reopen several times for it to work. I keep most of my songs downloaded due to the bad service I usually have and this...

rocketdv
Visitor
On iOS or macOS, when I queue a non-downloaded song, once that song is reached the app stops playing music, and I have to close and reopen several times for it to work. I keep most of ...
2020-11-15 5:32:36 PM
2020-11-22 1:20:47 PM
Mario
Spotify Legend
327 Views
1 replies
0 likes
iOS
Other

327 Views
1 replies
0 likes

Solved!!Superuser Contribution Battery sent from 98% to 40% in an hour

Device (iPhone 7 Plus)Operating System (iOS 12.1.2) My Question or IssueBattery is seriously draining even when plugged into power, background app refresh turned off and Spotify app is closed (double clicked and closed).

Billy-bob
Regular
Device (iPhone 7 Plus) Operating System (iOS 12.1.2) My Question or Issue Battery is seriously draining even when plugged into power, background app refresh turned off and Spotif...
2019-01-12 5:17:39 AM
2020-11-22 9:53:00 AM
Alex
Spotify Legend
56100 Views
12 replies
4 likes

56100 Views
12 replies
4 likes

Solved!!Superuser Contribution lancelmc22

PlanPremiumCountryUSADevice(iPhone Xs Max)Operating System(iOS 14.2) My Question or IssueI use the playlist section of the app to save albums in playlist folders that I create and organize by genre. After the last Spotify update, I noticed that the a...

lancelmc22
Music Fan
Plan Premium Country USA Device (iPhone Xs Max) Operating System (iOS 14.2) My Question or Issue I use the playlist section of the app to save albums in playlist folders that I creat...
2020-11-14 4:13:37 PM
2020-11-22 9:03:29 AM
Alex
Spotify Legend
7296 Views
25 replies
1 likes
bug

7296 Views
25 replies
1 likes

Spotify Beta for Apple Watch freezes

Premium PlanDevice(iPhone 11, Apple Watch S3) I don't recall opting in to the beta for the apple watch spotify app but I ended up having it on my watch somehow. Is there any way to opt out of it? I've tried uninstalling the beta app from my watch and...

124889075
Casual Listener
Premium Plan Device (iPhone 11, Apple Watch S3) I don't recall opting in to the beta for the apple watch spotify app but I ended up having it on my watch somehow. Is there an...
2020-11-21 5:58:47 PM
2020-11-22 7:35:02 AM
Billy-J
Spotify Star
691 Views
3 replies
0 likes

691 Views
3 replies
0 likes

Superuser Contribution Shuffle missing (off) for one playlist (free plan)

My Question or Issue:Previously, all my playlists had shuffle on. I like that. Now one of them has shuffle off. When I look at the list of playlists in “your library”, “Haruki Murakami’s vinyl collection” is the only one that doesn’t have the shuffle...

Yg4L
Regular
My Question or Issue: Previously, all my playlists had shuffle on. I like that. Now one of them has shuffle off. When I look at the list of playlists in “your library”, “Haruki Murakami’s vinyl coll...
2020-11-07 1:29:42 AM
2020-11-22 1:09:53 AM
Yg4L
Regular
880 Views
10 replies
0 likes

880 Views
10 replies
0 likes

Solved!! Some users see random song playing instead of song directly selected from artist page

PlanFreeCountryMultiple (e.g. USA). DeviceMultiple (e.g. iPhone)Operating SystemMultiple (e.g. iOS) My Question or IssueSome users are seeing something strange with Spotify.1. User searches for and browses to artist page, namely "Farhod"2. Clicks on ...

user-removed
Visitor
Plan Free Country Multiple (e.g. USA). Device Multiple (e.g. iPhone) Operating System Multiple (e.g. iOS) My Question or Issue Some users are seeing something strange with Sp...
2020-11-21 4:18:21 PM
2020-11-21 9:18:13 PM
EthanS1
Community Legend
526 Views
1 replies
0 likes

526 Views
1 replies
0 likes

Spotify local files show up on iPhone but not on computer

I have local files downloaded to my computer for a playlist that I want to make. This playlist has been working fine for about a month, and I have the files downloaded on my phone and the playlist works fine there as well. However, today some of the ...

elsbells_
Casual Listener
I have local files downloaded to my computer for a playlist that I want to make. This playlist has been working fine for about a month, and I have the files downloaded on my phone and the playlist wo...
2020-11-21 5:41:41 PM
166 Views
0 replies
0 likes

166 Views
0 replies
0 likes

Solved!! App constantly crashing listening to music

Plan: PremiumCountry: Australia Device: iPhone 10Operating System: iOS 14.2 My Question or IssueSpotify application constantly crashing whilst listening to music. Occurs both when phone is unlocked and locked, and the app closes fully (have to reopen...

isabellagrace98
Casual Listener
Plan: Premium Country: Australia Device: iPhone 10 Operating System: iOS 14.2 My Question or Issue Spotify application constantly crashing whilst listening to music. Occurs ...
2020-11-20 1:51:13 PM
2020-11-21 3:39:17 AM
isabellagrace98
Casual Listener
964 Views
2 replies
1 likes

964 Views
2 replies
1 likes

Iphone 6 plus: even with data cellular on, I can't stream music if im not connected to wifi

I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi.PlanPremiumCountryItalyDeviceIphone 6 plusOperatin...

Joe_Tom
Visitor
I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi...
2020-11-20 10:43:15 AM
2020-11-20 5:37:08 PM
Billy-J
Spotify Star
333 Views
1 replies
0 likes

333 Views
1 replies
0 likes

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