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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35776 Views
  • 15 replies
  • 36 likes
  • 35776 Views
  • 15 replies
  • 36 likes

ios 14 in Control Center

Can I add Spotify to control center? Right now, it defaults to iTunes. 

  • Visitor
  • Can I add Spotify to control center? Right now, it defaults to iTunes.  
  • Billy-J
  • Spotify Star
  • 7845 Views
  • 1 replies
  • 1 likes
  • 7845 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify app isn’t working

PlanPremiumCountryCzech republic DeviceiPhone 8Operating SystemiOS 13.7 My Spotify app isn’t responding. When i’m on the home page it says “Something went wrong” but when i click “Try again” the page starts loading and nothing eventually happens. Bas...

CEDBDE52-12EE-4FC0-8A45-DB3B48EF0E4B.png
  • Casual Listener
  •   Plan Premium Country Czech republic  Device iPhone 8 Operating System iOS 13.7   My Spotify app isn’t responding. When i’m on the home page it says “Something went wrong” b...
  • aninka
  • Casual Listener
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Siri CarPlay Issues

PlanPremiumCountryUKDeviceiPhone 6s Plus & CarplayOperating SystemiOS 13.1.2 My Question or IssueI cannot get Siri to control Spotify within CarPlay.I ask "Play Starred playlist on Spotify" and get the response "Spotify doesn't support playing playli...

  • Visitor
  • Plan Premium Country UK Device iPhone 6s Plus & Carplay Operating System iOS 13.1.2   My Question or Issue I cannot get Siri to control Spotify within CarPlay. I ask "Play Starred...
  • NeedSupport
  • Casual Listener
  • 2005 Views
  • 5 replies
  • 3 likes
  • 2005 Views
  • 5 replies
  • 3 likes

Cannot adjust order of music within a playlist

PlanPremiumThe Netherlands Device(iPhone Xr)My Question or IssueCannot adjust the order within a playlist. The button has disappeared. The only option available is delete.

  • Casual Listener
  •     Plan Premium The Netherlands   Device (iPhone Xr) My Question or Issue Cannot adjust the order within a playlist. The button has disappeared. The only option available ...
  • RainyGorilla
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Superuser Contribution iPad app doesn’t play songs from the albums.

PlanPremiumCountryIndiaDeviceiPad Pro 2018Operating SystemiPadOSMy Question or IssueI can’t play songs directly from the albums. But if I hit the shuffle button it plays songs.I have paid for premium as a one time purchase for one year. Download and ...

  • Casual Listener
  • Plan Premium Country India Device iPad Pro 2018 Operating System iPadOS My Question or Issue I can’t play songs directly from the albums. But if I hit the shuffle button it plays songs. I h...
  • Mario
  • Spotify Legend
  • 960 Views
  • 4 replies
  • 0 likes
  • 960 Views
  • 4 replies
  • 0 likes

Local files not downloading or syncing to iPhone

My Question or IssueI'm using the Spotify app from Windows 10 and Spotify on my iPhone 10. I've never had issues syncing local files from my laptop to my phone before but recently I've only been able to play them on my laptop. I've done every method ...

  • Casual Listener
  • My Question or Issue I'm using the Spotify app from Windows 10 and Spotify on my iPhone 10. I've never had issues syncing local files from my laptop to my phone before but recently I've only been ab...
  • 319 Views
  • 0 replies
  • 1 likes
  • 319 Views
  • 0 replies
  • 1 likes

Superuser Contribution Cannot disable album/playlist shuffle

Version 8.5.60.881Plan: Premium FamilyCountry: GermanyDevice iPhone 11, iOS 13.5.1 Since last iOS or last Spotify app update (don‘t know exactly), all my playlists and albums are shuffled.It‘s shuffeling inside of the single album / playlist, but als...

  • Visitor
  • Version 8.5.60.881 Plan: Premium Family Country: Germany Device iPhone 11, iOS 13.5.1   Since last iOS or last Spotify app update (don‘t know exactly), all my playlists ...
  • Ivan
  • Spotify Legend
  • 1532 Views
  • 8 replies
  • 2 likes
  • 1532 Views
  • 8 replies
  • 2 likes

Superuser Contribution Dislike button for weekly mix disappears after quitting the app abruptly

My Question or IssueThe like/dislike button for the weekly mixes (Discover Weekly and Your Release Radar) disappears after quitting the app while it’s playing a song. When I reinstall Spotify, it comes back. It’s weird and I don’t know how to fix it ...

  • Casual Listener
  • My Question or Issue The like/dislike button for the weekly mixes (Discover Weekly and Your Release Radar) disappears after quitting the app while it’s playing a song. When I reinstall Spotify, it c...
  • Mario
  • Spotify Legend
  • 973 Views
  • 5 replies
  • 0 likes
  • Dislike Button
    iOS
    Weekly mix
  • 973 Views
  • 5 replies
  • 0 likes

Weird Spotify behavior with BMW Wireless Carplay

Plan: PremiumCountry: US DeviceiPhone 11 ProOperating SystemiOS 13/14 My Question or IssueThis issue has been bugging me for a while and has been a constant issue on all versions of iOS. I have a 2020 BMW Z4 which has BMW ConnectedMusic (basically th...

  • Casual Listener
  • Plan: Premium Country: US   Device iPhone 11 Pro Operating System iOS 13/14   My Question or Issue This issue has been bugging me for a while and has been a constant issue on ...
  • 499 Views
  • 0 replies
  • 0 likes
  • 499 Views
  • 0 replies
  • 0 likes

iPhone started playing podcasts too fast

Help! I have a premium account, and the podcasts just started playing 2x speed this morning. I can't seem to fix it. It only happens on my iPhone X, not on the desktop Spotify. I'm in the USA.iPhone XsiOS 13.7

  • Visitor
  • Help!  I have a premium account, and the podcasts just started playing 2x speed this morning.  I can't seem to fix it.  It only happens on my iPhone X, not on the desktop Spotify. &nb...
  • Billy-J
  • Spotify Star
  • 6176 Views
  • 1 replies
  • 2 likes
  • iPhone XS
    podcast
    Speed issue
  • 6176 Views
  • 1 replies
  • 2 likes

Superuser Contribution All devices stuck on shuffle

PlanFamily PremiumCountryUSA DeviceiPhone 11 Pro Max (13.4.1)iPad Pro (13.1.3)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I pause a song and then hit play to resume listening, it shuffles to another track. There i...

  • Visitor
  • Plan Family Premium Country USA   Device iPhone 11 Pro Max (13.4.1) iPad Pro (13.1.3) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I...
  • Peter
  • Spotify Legend
  • 1006 Views
  • 4 replies
  • 0 likes
  • 1006 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to queue podcast

PlanPremiumCountryNorwayDeviceIphone XsOperating SystemiOS 13.4.1 My Question or IssueThe function "add to queue" for podcasts has disappeared from the app.

  • Casual Listener
  • Plan Premium Country Norway Device Iphone Xs Operating System iOS 13.4.1   My Question or Issue The function "add to queue" for podcasts has disappeared from the app. 
  • Peter
  • Spotify Legend
  • 2071 Views
  • 5 replies
  • 0 likes
  • podcast queue
  • 2071 Views
  • 5 replies
  • 0 likes

Superuser Contribution Last Queued Song Invisible

PlanPremiumCountryU.S. DeviceiPhone 8 AND iPhone 11Operating SystemiOS 13.1.2 Spotify version8.5.27 My Question or Issuei was hoping this would've fixed when I updated my iOS but it has been a problem for a while. the issue is with queuing songs on t...

  • Newbie
  • Plan Premium Country U.S.   Device iPhone 8 AND iPhone 11 Operating System iOS 13.1.2   Spotify version 8.5.27   My Question or Issue i was hoping this would've fixed whe...
  • Ver
  • Spotify Legend
  • 1839 Views
  • 4 replies
  • 6 likes
  • 1839 Views
  • 4 replies
  • 6 likes

Superuser Contribution Recently Played Has Vanished from Home Screen

PlanPremiumCountryUnited States DeviceiPhone 8Operating System My Question or Issue My recently played has vanished from my home screen on iPhone. Yesterday it just wasn't there and it hasn't showed up since. It's by far my most used feature on that ...

  • Casual Listener
  • Plan Premium Country United States   Device iPhone 8 Operating System   My Question or Issue   My recently played has vanished from my home screen on iPhone. Yesterday it ju...
  • Ivan
  • Spotify Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Device List - Google Home no longer showing

PlanPremiumCountryAustralia DeviceiPhone XOperating Systemios My Question or Issue Upgrade to Premium last night. Now Google devices keep diapering form the available device list in the Spotify App. Have tried:* Uninstalling everything* Reinstalling*...

  • Regular
  • Plan Premium Country Australia   Device iPhone X Operating System ios   My Question or Issue   Upgrade to Premium last night. Now Google devices keep diapering form the ava...
  • sakkisays
  • Newbie
  • 14421 Views
  • 9 replies
  • 0 likes
  • 14421 Views
  • 9 replies
  • 0 likes

Off line mode not working

Plan : PremiumCountry : Canada DeviceiPhone SE (the old one)Operating SystemiOS 13.7 My QuestionThe off line mode does not work since a month if I'm not connected to wi-fi even if i'm Premium.When connected to wifi and start to play a song, it will p...

  • Casual Listener
  •   Plan : Premium Country : Canada   Device iPhone SE (the old one) Operating System iOS 13.7   My Question The off line mode does not work since a month if I'm not ...
  • Emilia_8
  • Community Legend
  • 509 Views
  • 3 replies
  • 0 likes
  • 509 Views
  • 3 replies
  • 0 likes

We need a way to clear an entire mobile queue (iOS)

(Premium)U.S. Device(iPhone XS Max)Operating System(iOS 12.3.1)Spotify Version8.5.7.601 I have run into this a bunch of times and don't know why it wasn't an issue before which makes me think it's a bug? I've had various playlists of mine add to my q...

  • Music Fan
  • (Premium) U.S.   Device (iPhone XS Max) Operating System (iOS 12.3.1) Spotify Version 8.5.7.601   I have run into this a bunch of times and don't know why it wasn't an issue befor...
  • Vlracl
  • Newbie
  • 31125 Views
  • 19 replies
  • 37 likes
  • 31125 Views
  • 19 replies
  • 37 likes

Solved!! (IOS) bug

PlanFree CountryUnited States Device(Iphone XR) Operating System(iOS) My Question or IssueEvery time I try to go look at a album or artist, (the screen that shows their name or album name) when I click the the area with all the songs nothing happens,...

  • Casual Listener
  •   Plan Free   Country United States    Device (Iphone XR)   Operating System (iOS)   My Question or Issue Every time I try to go look at a album or ...
  • Billy-J
  • Spotify Star
  • 494 Views
  • 3 replies
  • 1 likes
  • 494 Views
  • 3 replies
  • 1 likes

Lyrics don’t work mobile

I live in a country that provides lyrics. However my Spotify on mobile dosent show lyrics but only the genius btl. I have checked countless times and my account is updated but I still don’t get the lyrics. Some of my friends have these problems and s...

  • Casual Listener
  • I live in a country that provides lyrics. However my Spotify on mobile dosent show lyrics but only the genius btl. I have checked countless times and my account is updated but I still don’t get the l...
  • Billy-J
  • Spotify Star
  • 406 Views
  • 3 replies
  • 1 likes
  • 406 Views
  • 3 replies
  • 1 likes

Spotify Lyrics

Las letras de las canciones no aparecen al momento de reproducirlas. Mi aplicación se encuentra actualizada, he probado con distintas canciones y las letras continúan sin aparecer, y no encuentro una opción como para activar la sincronización de las ...

  • Newbie
  • Las letras de las canciones no aparecen al momento de reproducirlas. Mi aplicación se encuentra actualizada, he probado con distintas canciones y las letras continúan sin aparecer, y no encuentro una...
  • Billy-J
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes