Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App crashes / freezes / doesn't load since October 2023.

App crashes / freezes / doesn't load since October 2023.

Reposting my post from October 2023 because I've had zero helpful responses from anyone on the Spotify team including @Vasil, who marked my problem as solved after referring me to a totally unrelated issue's thread. I'm on an iPhone 13, USA, latest Spotify app (still updating constantly for literally no reason). I pay monthly for this. The only thing I'm seeing is that a large number of playlists can cause issues -- is there a specific number I'm allowed to have? I save albums I like as playlists... I thought that was the point of the app. Please advise.
 
The post from October:
 

Updated to 8.8.82, updated to iOS 17.1 and still have the exact same issues as addressed in this thread. The app is 99% unusable: crashes midway through every song, doesn't load playlists, freezes constantly. I'm on an iPhone 13, Premium plan, USA. Never had issues like this before.

 

I see the comments on that thread saying its fixed and I'm starting to feel like this isn't going away. It's been about a month since I've been able to use the app properly.

Reply
1 Reply

Hey there @gogmagog

 

Thanks for getting in touch about this here in the Community.

 

In order to check if the issue you're experiencing is account-related, could you ask a friend or a relative to log in to their account on your device to see if they can replicate this behavior? 

 

If it only happens with your account, it's possible that the large library you mentioned is affecting the app's performance. In this case, we suggest that you try saving the albums in Albums instead of saving them as playlists. 

 

Let us know how it goes. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts