Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...
Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...
Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...
Premium, United States, iPhone 12 Pro Max ios16.0.2, iWatch SE watch os9.0My Question:After updating the system. There is no Download to Apple Watch button on my iPhone anymore. It used to have this button before I update it.I tried to delete the Spo...
When on Your Library (ios mobile), it would be good if artists were arranged in a seperate list/page. At the moment you can filter your library with filters such as 'playlists' or 'albums', but it would be helpful if the default page was not podcasts...
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince today, I see the intereface of Spotify has changed, and now my Podcasts are not shown in the...
PlanPremium CountryHungary DeviceApple Watch SE Operating SystemWatchOS 8.6 (latest) (Phone: iPhone 13 Pro -iOS 15.5 (latest)) My Question or Issue Your Episodes - Which is the default playlist, provided by Spotify to save Podcast episodes is not wor...
PlanPremiumCountry DeviceiPhoneOperating SystemiOS My Question or Issue I clicked on a "podcast" (which was really just uploads of songs that the uploader doesn't have rights to) by accident ONE TIME. And now, it keeps showing up on my homepage. When...
PlanPremiumCountryUSADeviceiPhone 12Operating SystemiOS Hello Spotify community, Someone please help. So recently (yesterday), I haven’t been able to tap on songs on some playlists like “sleepy hallow radio” “bad bunny radio”, and some more. They’re ...
I have been having a hard time syncing some local files on my iPhone5s. I have more than enough storage on my phone and am on the same wifi as my desktop... I am under the limit of synced songs per device, but no matter what I do it will not let me s...
All Im trying to do is select specific songs on a playlist my friend sent me of theirs. I have Premium so Im not on a trial or free version. Every time I select a song on their playlist it chooses a random song from that playlist instead. It never al...
PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.2, Spotify 8.5.3.784 My Question or IssueI have a large playlist with more than 600 songs from different language and artists. Whenever I'm listening to a song from this playlist, I have to sc...
Trying to get to the bottom of this. So far no luck with support and honestly no idea what I would search for.On my iPhone 13 Pro. When I listen with 1 pod and take out it plays for a moment through the phone speaker. Video shows this with me using f...
DeviceiPhone Operating SystemiOS 16 My Question or IssueIs it possible to disable volume syncing between devices? The iOS Spotify app hijacks the volume control and set the volume to 100% when I am listening on desktop and I open the app on my phone....
PlanPremiumCountryUKDeviceiPhone XS MaxOperating SystemiOS 16.0.2 My Question or IssueI am not able to shuffle my Liked Songs playlist anymore. Just had green play button and shuffle symbol but not shuffling the playlist regardless of whether the shu...
Hi my app stops playing the actual song if I open the app on my phone again.monthlyPremiumgermany DeviceiPhone 12Operating SystemiOS 15 My Question or IssueWhat could I do not tap everytime back to my song to continue to hear the song again?
PlanPremiumCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS 15.6.1 My Question or IssueA few hours ago I had my Now Playing bar, could fast forward, rewind, turn shuffle or repeat on/off as needed. Now all of that is gone since it's all hou...
PlanPremiumCountryUnited StateDeviceiPhone 8Operating SystemiOS 16 My Question or IssueSpotify won't connect to Wi-Fi even though it is working for all my other apps. Spotify is the only app that seems to be the problem. I have to use mobile data in ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryPhilippinesDeviceiPhone 7+Operating SystemiOS 13.3.1My IssueI am currently connected to the WiFi and I have been trying different ways to turn the Data Saver Off because I can't change the streaming quality and/or turn on the canvas...
Using latest verison of app on IphoneI used to be able to play songs one after the other in recently played. However, now it plays ONLY the song I select, and than immediately creates a radio playlist after the song ends - instead of playing the next...
Plan DuoPremiumCzech Republic Device(iPhone 13)Operating System(iOS 15) My Question or Issue Hi, I have Mazda 3 BL 2009 with Bose audio system. I have the car for several years and during this time both me and my girlfriend had like 5 different Andro...
my plan is premium familiar.I use a iPad Pro 3rd and an iPhone 12 Pro, both with IOS 15.7.I am at Spain. I have connected my Gramofon for first time since years to my Denon ADV-M51.all seems ok but the Spotify 8.7.66.438 on my devices recognizes the ...