Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
140553 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
306 Views
1 replies
0 likes
PlanpremiumCountryUSDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or Issuespotify won’t play any songs by a specific artist, when i try from their page or within a playlist. i get no error message message on mobile, on desktop it just says “s...
Plan premium Country US Device iPhone 11 Operating System iOS 17.4.1 My Question or Issue spotify won’t play any songs by a specific artist, when i try from their page or wit...
Spotify Star
400 Views
1 replies
0 likes
I have a 6th generation ipod touch that I use to create playlists which include files synced from my windows 11 desktop computer. I use this to play in my car instead of my iphone so that my playlist isn't interrupted while driving long distances or ...
I have a 6th generation ipod touch that I use to create playlists which include files synced from my windows 11 desktop computer. I use this to play in my car instead of my iphone so that my pl...
Spotify Legend
418 Views
1 replies
0 likes
Hi there, I've never been on this forum but have to comment on Spotify's latest update. As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the options when you click the additional options area of a song. ...
Hi there, I've never been on this forum but have to comment on Spotify's latest update. As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the op...
Regular
6114 Views
11 replies
43 likes
Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó
Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó
Spotify Star
332 Views
1 replies
1 likes
PlanPremiumCountryFinlandDeviceiPhone 15 / HP laptop My Question or Issue I have tried these options:"Start with a complete clean reinstall of your apps.If that doesn't help, after the reinstall, log out of the apps and back in twice in a row to trig...
Plan Premium Country Finland Device iPhone 15 / HP laptop My Question or Issue I have tried these options: "Start with a complete clean reinstall of your apps. I...
Spotify Star
373 Views
1 replies
0 likes
As I said on the title, I noticed that Spotify uses only 2 of the ipad 4 speakers. I’m sure they are fully functional.i do have the premium plan, so is it some settings problem ? my device is an iPad Pro 11 2020 currently on iOS 17
As I said on the title, I noticed that Spotify uses only 2 of the ipad 4 speakers. I’m sure they are fully functional. i do have the premium plan, so is it some settings problem ? my device i...
Moderator
479 Views
3 replies
1 likes
I can’t get the premium subscription even I paid
I can’t get the premium subscription even I paid
Spotify Star
461 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceApple iPhone 13 ProOperating SystemiOS 17.4.1 My Question or Issue Hello, the playlist filter has disappeared from my app search feature. It only shows "Music, Podcasts, Profiles" now. This used to be my favorite featur...
Plan Premium Country Finland Device Apple iPhone 13 Pro Operating System iOS 17.4.1 My Question or Issue Hello, the playlist filter has disappeared from my app search feature...
Spotify Star
967 Views
3 replies
0 likes
Hello. May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user. Pls. give me some advise. Thank you. K.Ming.
Hello. May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user. Pls. give me some advise. Tha...
Newbie
11844 Views
10 replies
0 likes
it does not have any effect on local fileswhen I remember it used to just the same. not anymore. Plan/PremiumCountry Deviceiphone13 proOperating System(latest.) My Question or Issuevolume changes work fine nowbut only on spotify songsNOT local songs,...
it does not have any effect on local files when I remember it used to just the same. not anymore. Plan /Premium Country Device iphone13 pro Operating System (late...
Moderator
1678 Views
17 replies
1 likes
PlanPremium CountryAustralia DeviceiPhone 14 ProOperating SystemiOS 17.4.1 My Question or IssueA new feature has just appeared for me where songs in some playlists are marked as ‘New Release’. This is a good idea in theory however with the songs that...
Plan Premium Country Australia Device iPhone 14 Pro Operating System iOS 17.4.1 My Question or Issue A new feature has just appeared for me where songs in some playlists ...
Spotify Star
675 Views
2 replies
1 likes
PlanPremiumCountryItalyDeviceiPad Pro 2024Operating SystemiPad OS 17.5 My Question or IssuePiP option, despite being enabled in the Spotify settings is not working.
Plan Premium Country Italy Device iPad Pro 2024 Operating System iPad OS 17.5 My Question or Issue PiP option, despite being enabled in the Spotify settings is not working.
Moderator
814 Views
1 replies
0 likes
When using Control4 speakers to play a playlist, the first song plays successfully, but the playlist stops and does not automatically continue to the next track. I don't have the issue when playing through the iPhone itself, it's only when I connect ...
When using Control4 speakers to play a playlist, the first song plays successfully, but the playlist stops and does not automatically continue to the next track. I don't have the issue when playing t...
Casual Listener
3164 Views
20 replies
0 likes
Device: iPhone and macOperator system: IOS 14Country: NorwayMembership: premium Hello:)I created a new playlist on my new user. Then I copied all the songs from a playlist on my old user, to create an exact similar playlist on my new user. The proble...
Device: iPhone and mac Operator system: IOS 14 Country: Norway Membership: premium Hello:) I created a new playlist on my new user. Then I copied all the songs from a playlist on my old ...
Visitor
3247 Views
7 replies
0 likes
plan: premium familyissue: i like using the repeat one song funtion( not repeat the whole playlist). But every time when im in repeat song mode and play next song, the repeat mode will automatically change into repeat playlist. it happens in ios app,...
plan: premium family issue: i like using the repeat one song funtion( not repeat the whole playlist). But every time when im in repeat song mode and play next song, the repeat mode will automaticall...
Newbie
568 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceiPhone Operating SystemiOS My Question or IssueHi I just wanted to ask a question in regard's to a picture I tried to upload for a playlist. I’ve had Spotify for many years now and have never encountered this problem before ...
Plan Premium Country US Device iPhone Operating System iOS My Question or Issue Hi I just wanted to ask a question in regard's to a picture I tried to upload for a play...
Spotify Star
323 Views
1 replies
0 likes
Canvas doesn't seem to be working properly since the last update. I've uninstalled and reinstalled the app, signed in and out multiple times, cleared my cache, changed from cellular to WiFi and vice versa, but the issue still persists. Has anyone els...
Canvas doesn't seem to be working properly since the last update. I've uninstalled and reinstalled the app, signed in and out multiple times, cleared my cache, changed from cellular to WiFi and vice ...
Moderator
2618 Views
9 replies
1 likes
If you open current queue on iOS, there’s no button to allow going back to previous screen. You’ll just get stuck in the queue page
If you open current queue on iOS, there’s no button to allow going back to previous screen. You’ll just get stuck in the queue page
Spotify Star
493 Views
1 replies
1 likes
Every time I open the app it'll start to download only the local files on my downloaded liked songs playlist. At first some songs even work and I can play them just fine only for them to grey out mid listen, yet they'll still be playing unless I clic...
Every time I open the app it'll start to download only the local files on my downloaded liked songs playlist. At first some songs even work and I can play them just fine only for them to grey out mid...
Regular
1353 Views
6 replies
1 likes
