Spotify not restarting after any notification

[adrianjtx]

Device: iPhone 12 Pro

OS: Not sure, but I just bought the phone this month

My Question or Issue:

Whenever someone sends me a message (SMS, WhatsApp, Signal, etc), it stops Spotify and it doesn't restart after the notification plays. I have to manually click the PLAY button again to hear what I was listening to before. 

I have uninstalled and reinstalled Spotify to see if that fixed it, but no go.

Any feedback would be appreciated! 

[CarlosE]

Hey there @adrianjtx,

Thanks for reaching out to the Community and welcome!

That's odd. Could you try logging out, restarting your phone, and logging back in to see if that makes any difference? Also, make sure that there aren't any pending iOS or Spotify updates.

Keep us posted on how it goes.

[DrewScott11]

This is happening with my Google Pixel 6 as well. If it's happening with iOS it's a Spotify issue.

[OscarDC]

Hey @DrewScott11,

Welcome to the Community and thank you for joining the conversation.

This type of issue is commonly related to some damaged cache stored on your device that might be affecting the proper behavior of the app when resuming after a notification. So in this case, we'd recommend performing a clean reinstall of the app by following the steps in this article. 

If the issue persists, include in your next response the OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.