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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230407 Views

53 replies

13 likes

  • 230407 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154048 Views

507 replies

108 likes

  • 154048 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107330 Views

19 replies

38 likes

  • 107330 Views
  • 19 replies
  • 38 likes

Superuser Contribution Music problem

So when I download music to my apple watch series 7 and after downloading i going offliney music plays slowed for 7 seconds and stops. Any idea why?

Casual Listener

So when I download music to my apple watch series 7 and after downloading i going offliney music plays slowed for 7 seconds and stops.  Any idea why?

Govrosh150

Casual Listener

557 Views

4 replies

0 likes

  • 557 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle not working on Apple Watch app

DeviceApple Watch 9 (SIM-less version)Operating System10.4 (21T216) My Question or IssueShuffle is not working on the Apple Watch app on downloaded/offline playlists. Hitting/enabling shuffle on a playlist will just play the songs in order.Using the ...

Newbie

Device Apple Watch 9 (SIM-less version) Operating System 10.4 (21T216)   My Question or Issue Shuffle is not working on the Apple Watch app on downloaded/offline playlists. Hitting/enablin...

Ivelina

Moderator

1691 Views

1 replies

1 likes

  • 1691 Views
  • 1 replies
  • 1 likes

Superuser Contribution Emailed local files wont play as part of playlist

I have always emailed myself files from my desktop to my iphone se 3rd gen to play on spotify. I save them to the Local Files folder from my email program. This has all worked fine.Lately, files that I email and then save to Local Files appear on the...

Regular

I have always emailed myself files from my desktop to my iphone se 3rd gen to play on spotify. I save them to the Local Files folder from my email program. This has all worked fine. Lately, file...

Eni

Moderator

1124 Views

12 replies

0 likes

  • 1124 Views
  • 12 replies
  • 0 likes

Solved!! iPhone/MBUX Bluetooth each alternate time connects doesn't play music

PlanPremiumCountryAustraliaDeviceiPhone Pro Max 14Operating SystemiOS 17.4 My Question or IssueIt's been working perfectly up until maybe a month or so now, since a month or so ago, each time i start car Spotify will connect up and play, however I fi...

Casual Listener

Plan Premium Country Australia Device iPhone Pro Max 14 Operating System iOS 17.4   My Question or Issue It's been working perfectly up until maybe a month or so now, since a month or ...

GizmoAMG

Casual Listener

1479 Views

2 replies

0 likes

  • 1479 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution PC Local Files not showing album art only on iPhone (believe it's .m4a)

So I have added 3 albums to my local pc with album art. One of them was orignally .m4a while the other two were .FLAC. I knew FLAC wasn't supported so I converted the files to .m4a 320kbps since Spotify says they can take them. However, my iPhone 15+...

Regular

So I have added 3 albums to my local pc with album art. One of them was orignally .m4a while the other two were .FLAC. I knew FLAC wasn't supported so I converted the files to .m4a 320kbps since Spot...

camcantdrum

Casual Listener

1478 Views

4 replies

0 likes

  • 1478 Views
  • 4 replies
  • 0 likes

Não consigo conectar minha conta Spotify no meu celular

Troquei de cartão de crédito e tive minha conta Premium Família cancelada. Realizei nova assinatura com o novo cartão de crédito mas não consigo conectar esta nova assinatura no meu celular Iphone 11. Acesso minha conta normalmente no notebook, mas n...

Visitor

Troquei de cartão de crédito e tive minha conta Premium Família cancelada. Realizei nova assinatura com o novo cartão de crédito mas não consigo conectar esta nova assinatura no meu celular Iphone 11...

Bittencourt

Spotify Star

437 Views

2 replies

0 likes

  • 437 Views
  • 2 replies
  • 0 likes

Superuser Contribution Apple CarPlay - Audio Playback Stopping

PlanPremiumCountryAustralia DeviceIPhone 12Operating System17.3.1 My Question or IssueRecent bug seems to have appeared when playing audio on Spotify via apple car play. Audio will randomly pause and the user will be unable to resume/play the audio. ...

Visitor

Plan Premium Country Australia  Device IPhone 12 Operating System 17.3.1   My Question or Issue Recent bug seems to have appeared when playing audio on Spotify via apple car play....

Not applicable

25298 Views

60 replies

3 likes

  • 25298 Views
  • 60 replies
  • 3 likes

Apple watch audiobook speed

I am in Australia using an Apple watch ultra. I would like to listen to Audiobooks at 1.5x speed but there is no ability to change this. When will it be built in?Thanks

Newbie

I am in Australia using an Apple watch ultra.   I would like to listen to Audiobooks at 1.5x speed but there is no ability to change this.   When will it be built in? Thanks

MateusM

Spotify Star

469 Views

1 replies

3 likes

  • 469 Views
  • 1 replies
  • 3 likes

Solved!! *Preview* of Songs is SILENT (*Playing* songs works fine)

PlanFree/PremiumCountry Device(iPhone SE)Operating System(iOS 17.3.1) My Question or IssueI have a new release on Spotfy, done through DistroKid. The songs PLAY correctly, from beginning to end. The complete song is correct. No problem there. The son...

Casual Listener

Plan Free/Premium Country   Device (iPhone SE) Operating System (iOS 17.3.1)   My Question or Issue I have a new release on Spotfy, done through DistroKid.   The songs PLA...

jeremy_pv

Casual Listener

473 Views

1 replies

0 likes

Other
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS Playback is interrupted while driving

PlanPremiumCountryGermanyDeviceiPhone 15 Pro MaxOperating SystemiOS 17.4 My Question or IssueWhile driving with the car the running playback is interrupted very shortly (multiple dropouts in sequence, each < 1s) at some repeatable points where phone ...

Casual Listener

Plan Premium Country Germany Device iPhone 15 Pro Max Operating System iOS 17.4   My Question or Issue While driving with the car the running playback is interrupted very shortly (mult...

AndreasDeh

Casual Listener

642 Views

2 replies

0 likes

  • 642 Views
  • 2 replies
  • 0 likes

Apple Watch app is slow to become active on raise to wake

PlanPremiumCountryItalyDeviceiPhone Xs, Apple Watch Series 7 LTEOperating SystemiOS 17.4, Watch OS 10.4 My Question or Issue Hello, another topic from me, the "I only use the Apple Watch on LTE guy :)". This time I want to show you that the Apple Wat...

Music Fan

Plan Premium Country Italy Device iPhone Xs, Apple Watch Series 7 LTE Operating System iOS 17.4, Watch OS 10.4   My Question or Issue   Hello, another topic from me, the "I only ...

thebertozz

Music Fan

1179 Views

3 replies

0 likes

Apple Watch
raise to wake
slowness
  • 1179 Views
  • 3 replies
  • 0 likes

Superuser Contribution Apple Watch plays wrong podcast when selected from "Your Episodes" when on LTE

PlanPremiumCountryItalyDeviceiPhone Xs, Apple Watch Series 7 LTEOperating SystemiOS 17.4, Watch OS 10.4 My Question or Issue Hello, when selecting a podcast from the "Your Episodes" section from the Apple Watch app, something strange happens: - If th...

Music Fan

Plan Premium Country Italy Device iPhone Xs, Apple Watch Series 7 LTE Operating System iOS 17.4, Watch OS 10.4   My Question or Issue   Hello, when selecting a podcast from the "...

Régis94

Casual Listener

1058 Views

4 replies

0 likes

Apple Watch
LTE
Podcasts
  • 1058 Views
  • 4 replies
  • 0 likes

I paid premium but the app doesn’t know that.

PlanPremiumCountryNz Device(iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) I’ve paid premium but the app doesn’t know that. Can someone help?

Visitor

Plan Premium Country Nz  Device (iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I’ve paid premium but the app doesn’t know that.  Can someone help? ...

RezyLuis

Newbie

1137 Views

3 replies

0 likes

  • 1137 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify on Apple Watch and Shokz Openmove

Hi,I have Spotify on my Apple Watch 9 and want to connect to Shokz Bluetooth Openmove headphones, but the headphones dont show up in the app. I know the headphones are connected to the watch as I can listen to Apple music on them. I can also listen t...

Newbie

Hi, I have Spotify on my Apple Watch 9 and want to connect to Shokz Bluetooth Openmove headphones, but the headphones dont show up in the app.   I know the headphones are connected to the wat...

MihailY

Moderator

2069 Views

3 replies

0 likes

  • 2069 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Easy access to listening hours removed?

PlanPremiumCountryUnited KingdomDeviceiPhone SEOperating SystemiOS 17.2.1 My Question or IssueA section was added to the side menu (when you’re on the home page and you click your icon) some time ago that allowed you to quickly access your plan and t...

Regular

Plan Premium Country United Kingdom Device iPhone SE Operating System iOS 17.2.1   My Question or Issue A section was added to the side menu (when you’re on the home page and you click...

gladial

Regular

866 Views

4 replies

0 likes

iOS
  • 866 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Bug: Remove played episodes has stopped working on iOS App

There seems to be a bug in the Spotify iOS app (I'm currently running version 8.9.19.571). I listen to podcasts using Spotify and I have auto-downloads turned on. I also have "Remove played episodes" set to "After playing". In the past, this used to ...

Music Fan

There seems to be a bug in the Spotify iOS app (I'm currently running version 8.9.19.571). I listen to podcasts using Spotify and I have auto-downloads turned on. I also have "Remove played episodes"...

JoistheBest

Visitor

11380 Views

49 replies

9 likes

  • 11380 Views
  • 49 replies
  • 9 likes

Superuser Contribution Volume on phone inherits volume setting from Spotify desktop

When I play music on the Spotify Windows desktop app, the Spotify app on my phone connects to it and allows me to control the volume of Spotify from my phone. By default this volume is set to the top level. But then also if I open another app on my p...

Visitor

When I play music on the Spotify Windows desktop app, the Spotify app on my phone connects to it and allows me to control the volume of Spotify from my phone. By default this volume is set to the top...

airwreckl

Newbie

482 Views

2 replies

0 likes

  • 482 Views
  • 2 replies
  • 0 likes

Superuser Contribution BUG: Can't tap into scrub / seek bar on iOS devices

There is a bug with the iOS app where you can't tap into the scrub / seek bar to skip to a specific part of the song playing. You always have to hold the little dot and drag it to the corresponding timestamp. It's really fiddly and annoying. The issu...

Casual Listener

There is a bug with the iOS app where you can't tap into the scrub / seek bar to skip to a specific part of the song playing. You always have to hold the little dot and drag it to the corresponding...

Joan

Moderator

1005 Views

1 replies

0 likes

  • 1005 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgotten email and password for my spotify account

Trying to set up my Spotify account with all my playlists to a new Samsung tablet. Can't access my profile on Spotify on old tablet for some reason so can't find out what email address it's set up with

Visitor

Trying to set up my Spotify account with all my playlists to a new Samsung tablet. Can't access my profile on Spotify on old tablet for some reason so can't find out what email address it's set up wi...

Joan

Moderator

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes