Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify Won’t Stop Playing

Spotify has been playing on my iPhone all day and won’t stop. I have tried everything but it keeps playing. If I hit pause it stops for awhile then randomly starts playing again at any moment. I turned off my phone and restarted. I disabled WiFi. I t...

  • Regular
  • Spotify has been playing on my iPhone all day and won’t stop. I have tried everything but it keeps playing. If I hit pause it stops for awhile then randomly starts playing again at any moment. &nbsp...
  • Peterjames891
  • Newbie
  • 4536 Views
  • 4 replies
  • 0 likes
  • 4536 Views
  • 4 replies
  • 0 likes

Superuser Contribution IOS 17.1.1 crashed lock screen control of Spotify

PlanPremium CountryUSA DeviceApple 13 Operating SystemIOS 17.1.1 My Question or IssueIs it a Spotify issue or an IOS issue? The day I opened Spotify after my IOS updated automatically I can no longer control Spotify from my lock screen. It's blank an...

  • Regular
  • Plan Premium   Country USA   Device Apple 13   Operating System IOS 17.1.1   My Question or Issue Is it a Spotify issue or an IOS issue? The day I opened Spotify afte...
  • AM1951
  • Newbie
  • 2114 Views
  • 4 replies
  • 4 likes
  • 2114 Views
  • 4 replies
  • 4 likes

Superuser Contribution Settings has disappeared

Hi,I can't play any music on my Spotify app and I can't find country settings in my settings it's frustrating

  • Visitor
  • Hi,I can't play any music on my Spotify app and I can't find country settings in my settings it's frustrating 
  • Vasil
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont find sonos amp 2, but sonos app can stream Spotify

-Premium subscription in Canada. My Spotify app will not find my Sonos amp gen 2 to stream. It was working perfectly fine just a few days ago. I always use the Spotify app because the sonos app running Spotify is not as functional and user friendly.I...

  • Casual Listener
  • -Premium subscription in Canada.   My Spotify app will not find my Sonos amp gen 2 to stream. It was working perfectly fine just a few days ago. I always use the Spotify app because the sonos ...
  • Ace85
  • Casual Listener
  • 671 Views
  • 5 replies
  • 0 likes
  • 671 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant play a full album it always jumps to first song after a song ends

PlanPremiumCountry Device(iPhone SE 3rd generation)Operating System(iOS 16) My Question or IssueI can’t play a complete album anymore. Every time I want to listen to a song in an album Spotify jumps back to the first song of the album.

  • Casual Listener
  • Plan Premium Country   Device (iPhone SE 3rd generation) Operating System (iOS 16)   My Question or Issue I can’t play a complete album anymore. Every time I want to listen t...
  • OscarDC
  • Moderator
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Solved!! How to shuffle ALL music for an artist?

PlanPremiumCountryJapanDeviceiPhone 7 My Question or IssueHi everyone. Thanks for watching my question.I would like to listen all music for an artist, such as Norah Jones by shuffle on my iPhone's app.However always almost the same music are played.....

  • Visitor
  • Plan Premium Country Japan Device iPhone 7   My Question or Issue Hi everyone. Thanks for watching my question. I would like to listen all music for an artist, such as Norah Jones by sh...
  • 31vd7ejbzgsqiprqzrcq
  • Visitor
  • 19281 Views
  • 3 replies
  • 0 likes
  • 19281 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music problem

So when I download music to my apple watch series 7 and after downloading i going offliney music plays slowed for 7 seconds and stops. Any idea why?

  • Casual Listener
  • So when I download music to my apple watch series 7 and after downloading i going offliney music plays slowed for 7 seconds and stops.  Any idea why?
  • Govrosh150
  • Casual Listener
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

Spotify automatically lowers the volume of the music when I go into a zoom

When I go into a zoom meeting the music lowers down in volume despite it being set on the same volume as prior. Is there a way to stop it automatically going down?

  • Visitor
  • When I go into a zoom meeting the music lowers down in volume despite it being set on the same volume as prior. Is there a way to stop it automatically going down?
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Feature disappeared: Adding songs to playlist showing already assigned.

A few weeks ago, I noticed that when I went to add a song to a playlist, it would show what playlists it was already assigned to pinned to the top. This was an awesome feature. It seems to have been dropped. Why? Please bring it back.

  • Visitor
  • A few weeks ago, I noticed that when I went to add a song to a playlist, it would show what playlists it was already assigned to pinned to the top. This was an awesome feature. It seems to have been ...
  • MihailY
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts won’t play in app, says it can’t open link.

I have a iPhone with the he latest iOS update. When I click a link to play a podcast, it’s says can’t not download this link. And I have also noticed there isn’t a place where I can even look for podcasts. Please help

  • Visitor
  • I have a iPhone with the he latest iOS update. When I click a link to play a podcast, it’s says can’t not download this link. And I have also noticed there isn’t a place where I can even look for p...
  • Ivelina
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyric share button not showing up

I have reinstalled and updated my phone and Spotify app, but no matter what I try, I cannot access the lyric sharing feature. I have an apple SE second generation iphoneIOS 16.5My Spotify is version 8.8.43.436

  • Casual Listener
  • I have reinstalled and updated my phone and Spotify app, but no matter what I try, I cannot access the lyric sharing feature. I have an apple SE second generation iphone IOS 16.5 My Spotify is vers...
  • MartinT
  • Moderator
  • 1393 Views
  • 8 replies
  • 0 likes
  • 1393 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Easy access to listening hours removed?

PlanPremiumCountryUnited KingdomDeviceiPhone SEOperating SystemiOS 17.2.1 My Question or IssueA section was added to the side menu (when you’re on the home page and you click your icon) some time ago that allowed you to quickly access your plan and t...

  • Regular
  • Plan Premium Country United Kingdom Device iPhone SE Operating System iOS 17.2.1   My Question or Issue A section was added to the side menu (when you’re on the home page and you click...
  • gladial
  • Regular
  • 442 Views
  • 4 replies
  • 0 likes
  • iOS
  • 442 Views
  • 4 replies
  • 0 likes

Não consigo conectar minha conta Spotify no meu celular

Troquei de cartão de crédito e tive minha conta Premium Família cancelada. Realizei nova assinatura com o novo cartão de crédito mas não consigo conectar esta nova assinatura no meu celular Iphone 11. Acesso minha conta normalmente no notebook, mas n...

  • Visitor
  • Troquei de cartão de crédito e tive minha conta Premium Família cancelada. Realizei nova assinatura com o novo cartão de crédito mas não consigo conectar esta nova assinatura no meu celular Iphone 11...
  • Bittencourt
  • Spotify Star
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution PC Local Files not showing album art only on iPhone (believe it's .m4a)

So I have added 3 albums to my local pc with album art. One of them was orignally .m4a while the other two were .FLAC. I knew FLAC wasn't supported so I converted the files to .m4a 320kbps since Spotify says they can take them. However, my iPhone 15+...

  • Regular
  • So I have added 3 albums to my local pc with album art. One of them was orignally .m4a while the other two were .FLAC. I knew FLAC wasn't supported so I converted the files to .m4a 320kbps since Spot...
  • camcantdrum
  • Casual Listener
  • 720 Views
  • 4 replies
  • 0 likes
  • 720 Views
  • 4 replies
  • 0 likes

Superuser Contribution Won't play anything when first opening app on ios

Every time I open Spotify to begin listening it shows null on the song timing and won't play anything until I close out the app and re open. It has been doing this for over a month now. My app and phone are both up to date and have been turned on and...

  • Visitor
  • Every time I open Spotify to begin listening it shows null on the song timing and won't play anything until I close out the app and re open. It has been doing this for over a month now. My app and ph...
  • Vasil
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

I paid premium but the app doesn’t know that.

PlanPremiumCountryNz Device(iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) I’ve paid premium but the app doesn’t know that. Can someone help?

  • Visitor
  • Plan Premium Country Nz  Device (iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I’ve paid premium but the app doesn’t know that.  Can someone help? ...
  • Bittencourt
  • Spotify Star
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle not working on Apple Watch app

DeviceApple Watch 9 (SIM-less version)Operating System10.4 (21T216) My Question or IssueShuffle is not working on the Apple Watch app on downloaded/offline playlists. Hitting/enabling shuffle on a playlist will just play the songs in order.Using the ...

  • Newbie
  • Device Apple Watch 9 (SIM-less version) Operating System 10.4 (21T216)   My Question or Issue Shuffle is not working on the Apple Watch app on downloaded/offline playlists. Hitting/enablin...
  • Ivelina
  • Moderator
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes