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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Casual Listener

233914 Views

55 replies

13 likes

  • 233914 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157248 Views

507 replies

108 likes

  • 157248 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107887 Views

19 replies

38 likes

  • 107887 Views
  • 19 replies
  • 38 likes

Solved!! Reproducible bug - track skippin

Plan premiumFree/PremiumCountrysweden Device(iPhone Se 2Operating SystemIos latest My Question or Issuewhen pressing next track the app breaks and loops and audio cuts in and out with no way to stop it until the loop ends after some time. I have a vi...

Casual Listener

Plan premium Free/Premium Country sweden   Device (iPhone Se 2 Operating System Ios latest   My Question or Issue when pressing next track the app breaks and loops and audio cuts...

Noah

Spotify Star

1009 Views

3 replies

0 likes

  • 1009 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to turn off podcast video in the mobile app?

Ever since the Ramsey Show Highlights added video it causes subsequent podcast in the “Your Epidodes” list to not play. I send Spotify to the background, but the video embedded Ramsey podcast still kills the other podcast episodes. It is worse and mo...

Regular

Ever since the Ramsey Show Highlights added video it causes subsequent podcast in the “Your Epidodes” list to not play. I send Spotify to the background, but the video embedded Ramsey podcast still ...

intalex

Visitor

26553 Views

23 replies

2 likes

  • 26553 Views
  • 23 replies
  • 2 likes

Superuser Contribution Error in playing music

So I’m on free Spotify plan and these buttons saying “you have unlocked premium features, buy it to unlock” or something along the line. I wouldn’t have a problem about this but it’s the fact that it completely took away my ability to actually listen...

Visitor

So I’m on free Spotify plan and these buttons saying “you have unlocked premium features, buy it to unlock” or something along the line. I wouldn’t have a problem about this but it’s the fact that it...

Eni

Moderator

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution my spotify isn't connecting to my discord??

when i try to connect my spotify to my discord, it doesn't work, and it shows an error saying 'failed to connect your spotify account to your discord'

Visitor

when i try to connect my spotify to my discord, it doesn't work, and it shows an error saying 'failed to connect your spotify account to your discord'

Rufaimaille

Casual Listener

42908 Views

20 replies

2 likes

  • 42908 Views
  • 20 replies
  • 2 likes

Superuser Contribution Podcast skips to next one randomly on iPhone

I often listen to podcasts, and at least on a weekly basis i have a podcast that will just skip ahead. Today it occurred and I had my AirPod in one ear and my phone was just laying on the counter. Nothing should have prompted the podcast to jump. I w...

Visitor

I often listen to podcasts, and at least on a weekly basis i have a podcast that will just skip ahead. Today it occurred and I had my AirPod in one ear and my phone was just laying on the counter. No...

Susan_GP

Moderator

674 Views

1 replies

1 likes

  • 674 Views
  • 1 replies
  • 1 likes

Login after Logout not possible anymore

PlanPremium FamilyCountryGermanyDeviceiPadOperating SystemiOS 10.3.4 My Question or IssueUntil now we had one account that we shared within the family. Among other things, my iPhone and my son's old iPad were registered. Yesterday I converted the Pre...

Visitor

  Plan Premium Family Country Germany Device iPad Operating System iOS 10.3.4   My Question or Issue Until now we had one account that we shared within the family. Among other th...

Noah

Spotify Star

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turning shuffle off goes back to the top of the playlist

When I select shuffle and then I want toturn shuffle off when I am at an artist in my list I want to continue listening to, playback starts back at the top of the playlist. Is this a bug? It used to function fine and pick up at the next song in the l...

Visitor

When I select shuffle and then I want to turn shuffle off when I am at an artist in my list I want to continue listening to, playback starts back at the top of the playlist. Is this a bug? It used t...

OscarDC

Moderator

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Music not playing when opening app

When opening app on iPhone music does not play. I have to close the app out two or three times for the music to play. At bottom left of app it displays (—/—) where it would normally show the play time and the timer does not display.

Visitor

When opening app on iPhone music does not play. I have to close the app out two or three times for the music to play. At bottom left of app it displays (—/—) where it would normally show the play...

Billy-J

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution A few of my Spotify local files won't sync to my phone :(

I have lots of local files on my Spotify desktop and my phone. By adding them to playlists and downloading, I can listen both on my iPhone and Mac desktop. However, there are a few songs that it won't work for. I don't know why!

Gig Goer

I have lots of local files on my Spotify desktop and my phone. By adding them to playlists and downloading, I can listen both on my iPhone and Mac desktop. However, there are a few songs that it won'...

Vasil

Moderator

1197 Views

1 replies

0 likes

  • 1197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify suggest genres to me that I don't listen to?

it puts my „mix of the week“ full with indian, türkish, italian music. But I never listen to that stuff. why is that and how can i change that?

Visitor

it puts my „mix of the week“ full with indian, türkish, italian music. But I never listen to that stuff. why is that and how can i change that?

Susan_GP

Moderator

679 Views

1 replies

1 likes

  • 679 Views
  • 1 replies
  • 1 likes

Superuser Contribution my spotify app doesn't work. it just shut down after 30secs

when i play a song, it works for 20~30 secondsbut after that it just shut down itself.i don't know why and i think it's not my phone's problem.cause other apps work very well. if Spotify can't fix this problemi want a refund i started use Youtube Mus...

Visitor

when i play a song, it works for 20~30 seconds but after that it just shut down itself. i don't know why and i think it's not my phone's problem. cause other apps work very well. if Spotify can'...

Maria

Moderator

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

App won’t open

The Spotify app on my iPhone won’t load past the logo screen, despite me restarting it multiple times, and having deleted and reinstalled it

Visitor

The Spotify app on my iPhone won’t load past the logo screen, despite me restarting it multiple times, and having deleted and reinstalled it

Bittencourt

Spotify Star

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium in iPad not working after payed for with Android

PlanPremiumCountryPhilippinesDevice(iPad 7th Gen)Operating System(iPadOS 16.7.1) My Question or IssueI’m not getting premium features on my iPad, but I did pay for it on my Android device.Is this a feature i’m unaware of or is this a bug?

Visitor

Plan Premium Country Philippines Device (iPad 7th Gen) Operating System (iPadOS 16.7.1)   My Question or Issue I’m not getting premium features on my iPad, but I did pay for it on my A...

Vasil

Moderator

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Why has my Spotify Premium stopped playing after 14 days overseas?

PlanFree/PremiumCountryUkDevice(iPhone12 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country Uk Device (iPhone12  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Noah

Spotify Star

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect to Bluetooth=spotify glitch with music and podcasts

Whenever I connect to any Bluetooth device: AirPods, Bose headphones, or car, the music will just go blank: still show as playing but no start or end time and no sound. And my podcasts settings aren’t working unless I fully close and open the app the...

Visitor

Whenever I connect to any Bluetooth device: AirPods, Bose headphones, or car, the music will just go blank: still show as playing but no start or end time and no sound. And my podcasts settings aren’...

Ivelina

Moderator

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify bug skipps every Song iPhone 15 pro Max

https://files.fm/f/tswmd694dj Display Recording Video This is my Problem, https://streamable.com/jzfmv9Spotify Premium iPhone 15 Pro Max iOS 17.4.1 I Have Changed my iPhone with AppleCare+ i have changed my AirPods, i Have cleaned my Cache, iPhone Ha...

Regular

https://files.fm/f/tswmd694dj  Display Recording Video  This is my Problem,  https://streamable.com/jzfmv9 Spotify Premium   iPhone 15 Pro Max  iOS 17.4.1  &nbsp...

DerekAmsbaugh

Newbie

2001 Views

16 replies

0 likes

  • 2001 Views
  • 16 replies
  • 0 likes

Superuser Contribution Settings has disappeared

Hi,I can't play any music on my Spotify app and I can't find country settings in my settings it's frustrating

Visitor

Hi,I can't play any music on my Spotify app and I can't find country settings in my settings it's frustrating 

Vasil

Moderator

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Info tiles (lyrics, credits, merch, etc.) not showing correctly

PlanPremiumCountryArmenia DeviceiPhone 12Operating SystemiOS 17.4 My Question or IssueI will attach a screenshot of the issue, but basically the tiles shown under songs are showing in a completely random order for me. As I know Lyrics should be the f...

Newbie

 Plan Premium Country Armenia  Device iPhone 12 Operating System iOS 17.4   My Question or Issue I will attach a screenshot of the issue, but basically the tiles shown under ...

MattSuda

Spotify Star

1169 Views

1 replies

0 likes

design
iOS
messy interface
  • 1169 Views
  • 1 replies
  • 0 likes

Superuser Contribution google maps can’t reach spotify

g maps can’t music playback control with spotify (apple music is find). keep trying app said checked you internet and try again issue.already remove access gmaps from spotify account but their can’t integrate spotify: 8.9.19 vergmaps: 6.107.3

Visitor

g maps can’t music playback control with spotify (apple music is find). keep trying app said checked you internet and try again issue. already remove access gmaps from spotify account but their ca...

OscarDC

Moderator

19981 Views

13 replies

6 likes

  • 19981 Views
  • 13 replies
  • 6 likes