Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227221 Views

53 replies

13 likes

  • 227221 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151911 Views

507 replies

108 likes

  • 151911 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

106385 Views

19 replies

38 likes

  • 106385 Views
  • 19 replies
  • 38 likes

Music not playing when opening app

When opening app on iPhone music does not play. I have to close the app out two or three times for the music to play. At bottom left of app it displays (—/—) where it would normally show the play time and the timer does not display.

Visitor

When opening app on iPhone music does not play. I have to close the app out two or three times for the music to play. At bottom left of app it displays (—/—) where it would normally show the play...

Billy-J

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution A few of my Spotify local files won't sync to my phone :(

I have lots of local files on my Spotify desktop and my phone. By adding them to playlists and downloading, I can listen both on my iPhone and Mac desktop. However, there are a few songs that it won't work for. I don't know why!

Gig Goer

I have lots of local files on my Spotify desktop and my phone. By adding them to playlists and downloading, I can listen both on my iPhone and Mac desktop. However, there are a few songs that it won'...

Vasil

Moderator

1188 Views

1 replies

0 likes

  • 1188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify suggest genres to me that I don't listen to?

it puts my „mix of the week“ full with indian, türkish, italian music. But I never listen to that stuff. why is that and how can i change that?

Visitor

it puts my „mix of the week“ full with indian, türkish, italian music. But I never listen to that stuff. why is that and how can i change that?

Susan_GP

Moderator

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify app doesn't work. it just shut down after 30secs

when i play a song, it works for 20~30 secondsbut after that it just shut down itself.i don't know why and i think it's not my phone's problem.cause other apps work very well. if Spotify can't fix this problemi want a refund i started use Youtube Mus...

Visitor

when i play a song, it works for 20~30 seconds but after that it just shut down itself. i don't know why and i think it's not my phone's problem. cause other apps work very well. if Spotify can'...

Maria

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

App won’t open

The Spotify app on my iPhone won’t load past the logo screen, despite me restarting it multiple times, and having deleted and reinstalled it

Visitor

The Spotify app on my iPhone won’t load past the logo screen, despite me restarting it multiple times, and having deleted and reinstalled it

Bittencourt

Spotify Star

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium in iPad not working after payed for with Android

PlanPremiumCountryPhilippinesDevice(iPad 7th Gen)Operating System(iPadOS 16.7.1) My Question or IssueI’m not getting premium features on my iPad, but I did pay for it on my Android device.Is this a feature i’m unaware of or is this a bug?

Visitor

Plan Premium Country Philippines Device (iPad 7th Gen) Operating System (iPadOS 16.7.1)   My Question or Issue I’m not getting premium features on my iPad, but I did pay for it on my A...

Vasil

Moderator

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Why has my Spotify Premium stopped playing after 14 days overseas?

PlanFree/PremiumCountryUkDevice(iPhone12 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country Uk Device (iPhone12  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Noah

Spotify Star

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect to Bluetooth=spotify glitch with music and podcasts

Whenever I connect to any Bluetooth device: AirPods, Bose headphones, or car, the music will just go blank: still show as playing but no start or end time and no sound. And my podcasts settings aren’t working unless I fully close and open the app the...

Visitor

Whenever I connect to any Bluetooth device: AirPods, Bose headphones, or car, the music will just go blank: still show as playing but no start or end time and no sound. And my podcasts settings aren’...

Ivelina

Moderator

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify bug skipps every Song iPhone 15 pro Max

https://files.fm/f/tswmd694dj Display Recording Video This is my Problem, https://streamable.com/jzfmv9Spotify Premium iPhone 15 Pro Max iOS 17.4.1 I Have Changed my iPhone with AppleCare+ i have changed my AirPods, i Have cleaned my Cache, iPhone Ha...

Regular

https://files.fm/f/tswmd694dj  Display Recording Video  This is my Problem,  https://streamable.com/jzfmv9 Spotify Premium   iPhone 15 Pro Max  iOS 17.4.1  &nbsp...

DerekAmsbaugh

Newbie

1956 Views

16 replies

0 likes

  • 1956 Views
  • 16 replies
  • 0 likes

Superuser Contribution Settings has disappeared

Hi,I can't play any music on my Spotify app and I can't find country settings in my settings it's frustrating

Visitor

Hi,I can't play any music on my Spotify app and I can't find country settings in my settings it's frustrating 

Vasil

Moderator

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Info tiles (lyrics, credits, merch, etc.) not showing correctly

PlanPremiumCountryArmenia DeviceiPhone 12Operating SystemiOS 17.4 My Question or IssueI will attach a screenshot of the issue, but basically the tiles shown under songs are showing in a completely random order for me. As I know Lyrics should be the f...

Newbie

 Plan Premium Country Armenia  Device iPhone 12 Operating System iOS 17.4   My Question or Issue I will attach a screenshot of the issue, but basically the tiles shown under ...

MattSuda

Spotify Star

1152 Views

1 replies

0 likes

design
iOS
messy interface
  • 1152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episodes skipping small amounts throughout

PlanPremiumCountryUSDeviceiPhone 14Operating SystemiOS 17.4 My Question or IssueI listen to a lot of podcasts and lately they’ve been skipping like a cd would when it had a scratch. It’s happened across multiple podcasts, so it seems like an overall ...

Casual Listener

Plan Premium Country US Device iPhone 14 Operating System iOS 17.4   My Question or Issue I listen to a lot of podcasts and lately they’ve been skipping like a cd would when it had a s...

Munchkinmaddie

Casual Listener

2443 Views

2 replies

0 likes

  • 2443 Views
  • 2 replies
  • 0 likes

Superuser Contribution google maps can’t reach spotify

g maps can’t music playback control with spotify (apple music is find). keep trying app said checked you internet and try again issue.already remove access gmaps from spotify account but their can’t integrate spotify: 8.9.19 vergmaps: 6.107.3

Visitor

g maps can’t music playback control with spotify (apple music is find). keep trying app said checked you internet and try again issue. already remove access gmaps from spotify account but their ca...

OscarDC

Moderator

19334 Views

13 replies

6 likes

  • 19334 Views
  • 13 replies
  • 6 likes

Spotify automatically lowers the volume of the music when I go into a zoom

When I go into a zoom meeting the music lowers down in volume despite it being set on the same volume as prior. Is there a way to stop it automatically going down?

Visitor

When I go into a zoom meeting the music lowers down in volume despite it being set on the same volume as prior. Is there a way to stop it automatically going down?

Bittencourt

Spotify Star

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally forwarding the podcast or song when trying to unlock phone

When I'm listening to a podcast but I have my phone in my hand, I sometimes accidentally change the player position instead of unlocking the phone (swiping from down to up). This happens atleast once a day and is really frustrating because I lose the...

Visitor

When I'm listening to a podcast but I have my phone in my hand, I sometimes accidentally change the player position instead of unlocking the phone (swiping from down to up). This happens atleast once...

OscarDC

Moderator

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Spotify refuses to play albums

I’m using an iPhone 12 mini with iOS 17.3.1 and the latest version of Spotify. Any time I try to play an album on Spotify and have to pause Spotify and switch to a different app and then back to Spotify, it refuses to remember the album and song I wa...

Regular

I’m using an iPhone 12 mini with iOS 17.3.1 and the latest version of Spotify.   Any time I try to play an album on Spotify and have to pause Spotify and switch to a different app and then bac...

MihailY

Moderator

1130 Views

11 replies

0 likes

Music
Other
  • 1130 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can’t log in to third party apps like „Obscurify” as it shows me an error

I tried many times to log in to sites similar to „Obscurify” or „HowBadIsYourMusicTaste” on mobile platforms but it always shows me an Error, without any numbers or something, I just get an error message with an information that I should try again la...

Newbie

I tried many times to log in to sites similar to „Obscurify” or „HowBadIsYourMusicTaste” on mobile platforms but it always shows me an Error, without any numbers or something, I just get an error mes...

nikkitoss

Casual Listener

2737 Views

3 replies

1 likes

  • 2737 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cant play a full album it always jumps to first song after a song ends

PlanPremiumCountry Device(iPhone SE 3rd generation)Operating System(iOS 16) My Question or IssueI can’t play a complete album anymore. Every time I want to listen to a song in an album Spotify jumps back to the first song of the album.

Casual Listener

Plan Premium Country   Device (iPhone SE 3rd generation) Operating System (iOS 16)   My Question or Issue I can’t play a complete album anymore. Every time I want to listen t...

OscarDC

Moderator

393 Views

2 replies

0 likes

  • 393 Views
  • 2 replies
  • 0 likes

Superuser Contribution Feature disappeared: Adding songs to playlist showing already assigned.

A few weeks ago, I noticed that when I went to add a song to a playlist, it would show what playlists it was already assigned to pinned to the top. This was an awesome feature. It seems to have been dropped. Why? Please bring it back.

Visitor

A few weeks ago, I noticed that when I went to add a song to a playlist, it would show what playlists it was already assigned to pinned to the top. This was an awesome feature. It seems to have been ...

MihailY

Moderator

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes