Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
28262 Views
40 replies
8 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
93016 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
422895 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
292987 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
.PlanPremiumCountryUsa DeviceiPhone XROperating System(iOS 15 My Question or IssueWhen I am on a FaceTime call, if I was listening to music at any point that day the music will play over the call. The other person can’t hear the music, and I can’t he...
. Plan Premium Country Usa Device iPhone XR Operating System (iOS 15 My Question or Issue When I am on a FaceTime call, if I was listening to music at any point that day the m...
Visitor
17536 Views
4 replies
0 likes
Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). My phone says the song is playing even though there’...
Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). M...
Visitor
27589 Views
40 replies
3 likes
Anyone who could help me out, i can’t save music offline due to the message popping up “disable offline listening from other devices”, i have already logged out from previous phones of mine
Anyone who could help me out, i can’t save music offline due to the message popping up “disable offline listening from other devices”, i have already logged out from previous phones of mine
Moderator
545 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 10Operating SystemiOS 10 My Question or IssueThe web player is not working, it forces the spotify app to open or the screen becomes black and says “upstream failed”. How do I access the web player? I just wanna sort m...
Plan Premium Country US Device iPhone 10 Operating System iOS 10 My Question or Issue The web player is not working, it forces the spotify app to open or the screen becomes black and...
Moderator
696 Views
1 replies
0 likes
Hi, so I have 4 Harman Kardon Citation One MKII speakers. I can stream to all of them except for one speaker. It connects you can see the Volume go up and down but no sound. I already resetted this speaker multiple times, deleted the Spotify app in s...
Hi, so I have 4 Harman Kardon Citation One MKII speakers. I can stream to all of them except for one speaker. It connects you can see the Volume go up and down but no sound. I already resetted th...
Roadie
3113 Views
3 replies
0 likes
Hello, I’ve turned off canvas in the account options, but they still play. Is there another setting I need to disable?
Hello, I’ve turned off canvas in the account options, but they still play. Is there another setting I need to disable?
Newbie
4030 Views
2 replies
2 likes
PlanPremiumCountryUnited StatesDeviceM1 iPad Pro 11” and iPhone SE (2nd generation)Operating SystemiOS 18.2 My Question or IssueEvery time the app fully closes, the equalizer automatically turns itself off (or reduces its effect) and I have to go int...
Plan Premium Country United States Device M1 iPad Pro 11” and iPhone SE (2nd generation) Operating System iOS 18.2 My Question or Issue Every time the app fully closes, the equalizer...
Spotify Star
1658 Views
15 replies
0 likes
My Question or Issue:Today I was listening to music with my free account on my phone, and I suddenly realised that I could skip more than the usual 6 times per hour. I checked and I could choose individual songs, just like premium, yet I have never p...
My Question or Issue: Today I was listening to music with my free account on my phone, and I suddenly realised that I could skip more than the usual 6 times per hour. I checked and I could choose in...
Newbie
20482 Views
6 replies
0 likes
This is more of an enhancement request, than a new idea. Please resize and increase the size of the "Add to playlist" window in the iPad app and desktop. There is so much screen space. Please adjust the sensitivity of the scrolling of the window in t...
This is more of an enhancement request, than a new idea. Please resize and increase the size of the "Add to playlist" window in the iPad app and desktop. There is so much screen space. Please adjust ...
Casual Listener
3426 Views
10 replies
18 likes
Premium - US - iPhone 8 - ios12 large playlist takes long time to scroll down to recently added (and most likely to be played). Wish to have a feature where you can flip the order of the playlists to start woth recently added at top instead of bottom...
Premium - US - iPhone 8 - ios12 large playlist takes long time to scroll down to recently added (and most likely to be played). Wish to have a feature where you can flip the order of the pla...
Regular
63493 Views
16 replies
4 likes
I'm having trouble playing newly added local mp3 songs to my Iphone.There's no issue when i play the local song from my windows desktop, and i can play the song inside the spotify folder in "Files" on my Iphone.But when i try to play from my local pl...
I'm having trouble playing newly added local mp3 songs to my Iphone. There's no issue when i play the local song from my windows desktop, and i can play the song inside the spotify folder in "Files"...
Moderator
5305 Views
14 replies
0 likes
Добрый вечер, хотела уточнить, как добавить видеоклип с ютуба, к своей песне в Spotify. Spotify for Artist у меня скачен, но не могу найти раздел с прикреплением клипа с ютуба, нашла только добавление видео-шота.И есть ещё один вопрос, является ли Sp...
Добрый вечер, хотела уточнить, как добавить видеоклип с ютуба, к своей песне в Spotify. Spotify for Artist у меня скачен, но не могу найти раздел с прикреплением клипа с ютуба, нашла только добавлени...
Moderator
349 Views
1 replies
0 likes
Hello! I've recently come over to Spotify from Amazon, and I'm struggling with creating playlists on the iphone app (I have an iPhone XS and the app is up to date.) I have a lot of playlists, and like creating new ones for different events and occasi...
Hello! I've recently come over to Spotify from Amazon, and I'm struggling with creating playlists on the iphone app (I have an iPhone XS and the app is up to date.) I have a lot of playlists, and lik...
Newbie
8736 Views
2 replies
1 likes
Whenever i chose a song from playlist or playlist to play only one song is played from it and then the other singer or any other playlist starts playing which i have played before
Whenever i chose a song from playlist or playlist to play only one song is played from it and then the other singer or any other playlist starts playing which i have played before
Spotify Star
2391 Views
5 replies
0 likes
Iv'e had spotify for years while using the local files feature to listen to my favorite songs that aren't on spotify. However, for some reason when I recently tried to add a new song via the local files, when synced to my IOS device it won't play on ...
Iv'e had spotify for years while using the local files feature to listen to my favorite songs that aren't on spotify. However, for some reason when I recently tried to add a new song via the local fi...
Moderator
12005 Views
16 replies
2 likes
Spotify on my AppleTV constantly pauses for a few seconds in every song, whether I'm streaming over Airplay or playing from the AppleTV app directly. Wondering if anyone else has this issue and knows how to fix it—rebooting my AppleTV didn't work, my...
Spotify on my AppleTV constantly pauses for a few seconds in every song, whether I'm streaming over Airplay or playing from the AppleTV app directly. Wondering if anyone else has this issue and ...
Newbie
20838 Views
58 replies
4 likes
Keeps pausing every 10 seconds
Keeps pausing every 10 seconds
Moderator
295 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 13 Pro Max)Operating System(iOS 17.2.1) My Question or IssueIt used to be that you could press a button that said “Clear All” at the top right when adding/removing a song in order to remove them from all playlists y...
Plan Premium Country USA Device (iPhone 13 Pro Max) Operating System (iOS 17.2.1) My Question or Issue It used to be that you could press a button that said “Clear All” at the top ri...
Casual Listener
1362 Views
5 replies
1 likes
On iOS I accidentally change the song because the left or right Swipe gesture changes the song.
On iOS I accidentally change the song because the left or right Swipe gesture changes the song.
Newbie
2804 Views
4 replies
4 likes
This strange file popped up on my computer after I plugged my iPad in. This file is also on the ipad but I haven’t used it in about a year and is attached to an old Spotify I no longer have access to... I’ll post a screenshot.. just wondering what th...
This strange file popped up on my computer after I plugged my iPad in. This file is also on the ipad but I haven’t used it in about a year and is attached to an old Spotify I no longer have access to...
1233 Views
0 replies
0 likes
