Spotify Stops Working While Using CarPlay

[Kyle08123]

 

Plan

Premium

Country

United States

Device

iPhone 13 Pro

Operating System

iOS 16.5

My Question or Issue

Spotify constantly stops working while I am connected to CarPlay. The main way to trigger it is by skipping songs. Spotify will randomly stop working where I can’t skip any songs and the current song has “—:—“ where the start and end times are. This also happens just randomly while listening. This has been ongoing for 4-6 weeks now. I have tried updating my iOS version and the app multiple times, nothing works. My brother also experiences the same thing. The only way to fix it is by killing the app and reopening it. This only temporary fixes it and it could stop working not even 30 seconds later. This is extremely frustrating, especially since it’s difficult to fix while driving. Below is a screenshot of what happens.

Is this a known bug? Is there a permanent fix?

[Joan]

Hi @Kyle08123,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on iOS? If you haven't tried using a different device in the car, please try and do so if possible.
• Does this happen with all playlists and/or albums?
• The exact Spotify Version you use.
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.

[Kyle08123]

Hi Joan! 
I only have an iOS device to test with. This happens with my iPhone 13 Pro and it also happens with my brothers iPhone 13 Pro. This same issue also happens when I try it with his car, which is a different make/model than mine.

This happens with all playlists.

I am currently using v8.8.38.508, but this has been happening with all version for at least a month now.

The only screenshot I have of this behavior is the one that I posted. Spotify will just lock up and I cannot skip backward/forward. The song will continue to play, but once it does, all music will stop. The app then becomes unusable and nothing will load. On my display in my car, it will say “please login.” 

[Kyle08123]

Joan,

Below are two additional screenshots of my phone and CarPlay when the issue occurs. This also happens with other playlists, not just ones I’ve created.

 

 

[AlejaR]

Hey @Kyle08123,

Thanks for your reply and for all the info shared. 

In this case, we'd like to gather some additional info. Just to confirm, are you using CarPlay by connecting your iPhone and your vehicle using your vehicle’s USB port, or does your car have wireless capability to connect with CarPlay? It'd be awesome if you could give us more details. If it's a wireless connection, it'd be awesome if you could connect your phone through the USB port to check if you notice any difference.

On another note, would you mind giving us more details about your car's stereo and the make and model of your car? It'll help us investigate further. If possible, you can check for any pending updates your car stereo might have.

Keep us in the loop!

[Kyle08123]

Hey @AlejaR,

I am using CarPlay via my car’s USB port. I have also tried using different cables and the issue is still present. It seems to be random on when the issue happens. Sometimes everything is fine for 25 minutes and then all of a suddenly the issue happens multiple times in a row over the course of 5 minutes.

I have a 2019 Hyundai Elantra. Appreciate the response and checking further into it.

[Susan_GP]

Hey @Kyle08123,

Thanks for your reply and the info provided. 

We understand you’ve already reinstalled the app; however, we’d suggest performing a clean reinstall. This is a more thorough process and can sometimes help.

Additionally, make sure you don’t have the "Low Power Mode" option turned on from your iPhone’s settings, and go to the Spotify settings and make sure ‘Data Saver" is off as well.

On another note, does this happen just while streaming, or do you have the same issue when playing your downloaded music? Lastly, could you try connecting your phone via USB to another device and checking if you have any problems when playing music from Spotify?

We’ll keep an eye out for your reply!

[Kyle08123]

Susan,

I have tried the “clean” install a few times and the same issue persists. I’ve also tried using an iPhone XR running iOS 16.5 with the latest Spotify app version and the same issue. I’ve ensured low power mode is disabled as well as data saver.

With my downloaded music from the iTunes Store, this issue does NOT happen. Seems to be only happening 

[Lyubka]

Hey @Kyle08123,

Thanks for getting back to us.

We've forwarded this to the relevant team, however, we can't confirm when or if it will be addressed.

In the meantime, please make sure to keep app up to date with the latest version, so you don't miss out any important fixes or improvements.
 

Cheers!