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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Superuser Contribution Songs keep skipping when streaming to device via AirPlay

I recently got a new speaker (a Ruark R1S), and since then I'm having real issues listening to Spotify. When I listen to a playlist, or album, it randomly decides to skip past songs, or play in a different order. There's no rhyme or reason to when it...

  • Casual Listener
  • I recently got a new speaker (a Ruark R1S), and since then I'm having real issues listening to Spotify. When I listen to a playlist, or album, it randomly decides to skip past songs, or play in ...
  • mattrichardson1
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mark for Offline Sync and Enable Desktop Sync Do not Show up

PlanPremiumCountryUSDeviceiPhone SE, Microsoft SurfaceOperating SystemiOS 15, Windows 10 My Issue My problem is that I cannot listen to my local files on my iPhone, as they won't sync whatever I do. I've been browsing the forums about anything to hel...

  • Casual Listener
  • Plan Premium Country US Device iPhone SE, Microsoft Surface Operating System iOS 15, Windows 10   My Issue   My problem is that I cannot listen to my local files on my iPhone, as...
  • legnalina
  • Visitor
  • 6253 Views
  • 22 replies
  • 3 likes
  • local files
    local files on iphone
    Local files on Windows 10
  • 6253 Views
  • 22 replies
  • 3 likes

All 49,000 liked songs reset to 0

Plan: PremiumCountry: USADevice: iPhone 12Operating System: iOS 17.3 I have been using Spotify since 2016 and have accumulated 49,000 liked tracks. As of two days ago after redownloading the app, Spotify now shows I have ZERO liked songs which is abs...

  • Visitor
  • Plan: Premium Country: USA Device: iPhone 12 Operating System: iOS 17.3   I have been using Spotify since 2016 and have accumulated 49,000 liked tracks. As of two days ago after redownloadi...
  • kaworu_bloodpaw
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOs unable to automatically switch devices / sound source

I am on iOs and iPados. Up until a few weeks ago i was able to play spotify on my phone and then start playing a sound on a different app on my ipad to the same headphones. Normally it would stop playing the phone spotify music, play the ipad sound a...

  • Newbie
  • I am on iOs and iPados. Up until a few weeks ago i was able to play spotify on my phone and then start playing a sound on a different app on my ipad to the same headphones. Normally it would stop pla...
  • OscarDC
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Video Freezing

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 15.6.1 When playing a video podcast, the video freezes after a few seconds and never starts playing again. This has been happening for weeks now. Any help?

  • Regular
  •   Plan Premium Country USA Device iPhone X Operating System iOS 15.6.1   When playing a video podcast, the video freezes after a few seconds and never starts playing again. This h...
  • LawlessFlogic
  • Newbie
  • 6652 Views
  • 58 replies
  • 4 likes
  • 6652 Views
  • 58 replies
  • 4 likes

Superuser Contribution Search for add to playlist is gone

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17.3 My Question or IssueWhen I tap the "+" button to add a song to a playlist, I see the playlist selector but I no longer am able to see the search. I used this feature extensively, where to qu...

  • Newbie
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17.3   My Question or Issue When I tap the "+" button to add a song to a playlist, I see the playlist selector but I no lo...
  • Yordan
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • iOS
    playlist
    Search
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes when trying to transition to specific song

Plan PremiumCountry Turkey Device iPhone 14 ProOperating System iOS 17.2.1 My Question or IssueI have a particular issue. I was listening music in Spotify app where I realized the app crashed while transitioning to the next track. I tried this 5 time...

  • Casual Listener
  • Plan Premium Country Turkey   Device iPhone 14 Pro Operating System iOS 17.2.1   My Question or Issue I have a particular issue. I was listening music in Spotify ...
  • Vasil
  • Moderator
  • 887 Views
  • 9 replies
  • 2 likes
  • Crash
    iOS
  • 887 Views
  • 9 replies
  • 2 likes

Superuser Contribution Volume drops in Spotify app in iOS 17.1.2

PlanPremiumCountryUSADeviceiPhone 12 ProOperating SystemiOS 17.1.2 My Question or IssueWhile I am playing music from the app on my iPhone over the phone’s intrinsic speaker, if the screen locks (goes dark), when I wake it up (Lock Screen shows), the ...

  • Regular
  • Plan Premium Country USA Device iPhone 12 Pro Operating System iOS 17.1.2   My Question or Issue While I am playing music from the app on my iPhone over the phone’s intrinsic speaker, ...
  • Not applicable
  • 1574 Views
  • 16 replies
  • 0 likes
  • 1574 Views
  • 16 replies
  • 0 likes

Superuser Contribution Can I Not Play Albums on Mobile?

PlanFreeCountryUSADeviceiPhone 13Operating SystemiOS 17.1.2 My Question or IssueI was trying to listen to the new Blink album on my phone and i tap on the album and it has a list of songs but they aren't the tracks on the album. I tried looking at ot...

  • Regular
  • Plan Free Country USA Device iPhone 13 Operating System iOS 17.1.2   My Question or Issue I was trying to listen to the new Blink album on my phone and i tap on the album and it ha...
  • Vasil
  • Moderator
  • 373 Views
  • 7 replies
  • 0 likes
  • 373 Views
  • 7 replies
  • 0 likes

Superuser Contribution App crashes when viewing canvas

PlanPremiumCountry DeviceMultiple iPhones including iPhone 13Operating SystemMultiple iOS versions including iOS 17 My Question or IssueApp is crashing when opening the canvas for my band’s new song https://open.spotify.com/track/4AHCL3gDungkzad4KpWn...

  • Regular
  •   Plan Premium Country   Device Multiple iPhones including iPhone 13 Operating System Multiple iOS versions including iOS 17   My Question or Issue App is crashing when open...
  • AlejaR
  • Moderator
  • 1284 Views
  • 20 replies
  • 7 likes
  • 1284 Views
  • 20 replies
  • 7 likes

Superuser Contribution I can't play downloaded podcasts on my iPhone 11 when I am offline.

This issue happens intermittently and it happens in two types of instances. One is when I just left an area with wifi. I click on the play button of my downloaded podcast and nothing happens. When I am back in the area with wifi, then the app will pl...

  • Newbie
  • This issue happens intermittently and it happens in two types of instances. One is when I just left an area with wifi. I click on the play button of my downloaded podcast and nothing happens. When I ...
  • Maria
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [iPad] New Update Won’t Allow Reorder Of Songs In Playlist

Hey, I’m using an iPad Air 2 (IOS 12.2) and the newest update, I think it was either Tuesday 16 April or Wednesday 17 April, seems to have changed they way my playlists work. I like to keep my songs in a custom order where all the songs by a certain ...

  • Visitor
  • Hey, I’m using an iPad Air 2 (IOS 12.2) and the newest update, I think it was either Tuesday 16 April or Wednesday 17 April, seems to have changed they way my playlists work.   I like to keep ...
  • mudinguye1962
  • Regular
  • 19323 Views
  • 24 replies
  • 4 likes
  • 19323 Views
  • 24 replies
  • 4 likes

Solved!!Superuser Contribution Closed the 2024 Time capsule banner accidentally

PlanPremiumCountryGermany Device(iPhone 11 pro max)Operating System(iOS 16 ) My Question or Issue So basically there is this 2024 time capsule feature where you can store some songs in, which you can then listen to ina year.Basically i accidentally c...

  • Newbie
  • Plan Premium Country Germany   Device (iPhone 11 pro max) Operating System (iOS 16 )   My Question or Issue   So basically  there is this 2024 time capsule feature wh...
  • SomethingHappened
  • Newbie
  • 3396 Views
  • 6 replies
  • 1 likes
  • 3396 Views
  • 6 replies
  • 1 likes

Superuser Contribution No option to listen to all songs of an artist

Why Is there no feature to see all songs from an artist on the Iphone app iOS? I am thinking of transferring from Apple Music to Spotify but this is the breaking point for me. I do not want to see a list of albums, I want a list of all songs that are...

  • Visitor
  • Why Is there no feature to see all songs from an artist on the Iphone app iOS? I am thinking of transferring from Apple Music to Spotify but this is the breaking point for me. I do not want to see a ...
  • AlejaR
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening history not updating

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17.2.1 My Question or IssueMy listening history has not been updating. I’ve tried logging out and then logging back in, deleting and reinstalling the app, deleting the cache then deleting the app...

  • Newbie
  • Plan Premium Country US Device iPhone 13 Operating System iOS 17.2.1   My Question or Issue My listening history has not been updating. I’ve tried logging out and then logging back in,...
  • Susan_GP
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics not in sync when using Airplay

Hello team, since the global release of lyrics, I am enjoying the feature. My only complaint is that when playing the music using AirPlay, lyrics are not in sync anymore. The lyrics in my iPhone 13 Pro are displayed in advance. Seems like the app doe...

  • Composer
  • Hello team, since the global release of lyrics, I am enjoying the feature. My only complaint is that when playing the music using AirPlay, lyrics are not in sync anymore.  The lyrics in my iP...
  • MihailY
  • Moderator
  • 4299 Views
  • 16 replies
  • 1 likes
  • 4299 Views
  • 16 replies
  • 1 likes

Superuser Contribution Only Showing Artists in the Playlist, Not Allowing Unhiding

DevicesiPhone XR, School Chromebook I have never before experienced Spotify glitches, but now I have. I have no clue as to how this happened, but on my phone, the songs won’t show up. Instead, there’s a list of artists. The songs show if you click on...

  • Casual Listener
  • Devices iPhone XR, School Chromebook   I have never before experienced Spotify glitches, but now I have. I have no clue as to how this happened, but on my phone, the songs won’t sho...
  • Cadencehill
  • Visitor
  • 1458 Views
  • 4 replies
  • 0 likes
  • 1458 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downloaded songs skipping in playlist

I am a premium user and recently noticed on my downloaded playlists Spotify will skip downloaded songs. I know this is happening because you will see the song or album artwork for a brief second before going to next song. If you view the playlist and...

  • Regular
  • I am a premium user and recently noticed on my downloaded playlists Spotify will skip downloaded songs.  I know this is happening because you will see the song or album artwork for a brief secon...
  • Landon21m
  • Casual Listener
  • 3552 Views
  • 6 replies
  • 1 likes
  • downloaded playlist
    iphone
    skipping
  • 3552 Views
  • 6 replies
  • 1 likes

Spotify iOS 7.1.2

Plan PremiumCountry PortugalDevice iPhone 4Operating System iOS 7.1.2 My Question or IssueI have an older iPhone 4 that I use only to transmit Spotify premium music to my 30 pin connector Yamaha speaker. Now I cannot login in the last compatible app ...

  • Newbie
  • Plan Premium Country Portugal Device iPhone 4 Operating System iOS 7.1.2   My Question or Issue I have an older iPhone 4 that I use only to transmit Spotify premium music to...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 1 likes
  • 292 Views
  • 1 replies
  • 1 likes