Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Repeat and shuffle grayed out at times.

Repeat and shuffle grayed out at times.

Maybe this can be posted for people who have issues with repeat and shuffle grayed out. i have a premium  membership and those buttons are grayed out at times. So i came up with a solution but i am listening on my mac idk anything for windows sorry. When it was grayed out i right clicked the song then choose add to playlist now i can play it over and over or shuffle songs.  Hope this helps!

Reply
5 Replies

Hey @kittens2843,

 

Glad the workaround has worked for you! 
In case the issue appears again, you can try removing your cached data to see if that would make a difference.
Taking things a step further - you can also make sure there are no corrupted app data files by performing a complete clean reinstall of the app 🙂 

We're here for you in case anything else comes up in the meantime.
Cheers!

 

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Shuffle button in every playlist is in grey and I can’t turn it on by tapping the icon. It’s not responding!

Hey there,

 

This seems like an odd & unexpected app behaviour, thanks for reaching out!
Try restarting your device and going over the abovementioned steps by me & @kittens2843, they should help out 🙂
In case the issue persists, let us know on which device, followed by its OS version and your Spotify app version.


Hope this helps! Keep us posted 🙌🏼

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

 

Plan

Premium 

Country

Mexico

Device

iPhone 13

Operating System

iOS 18.1.1

 

I recently moved to Spotify and the shuffle function is not working. Whenever I try to press it from the top of the playlist, it stays gray, the only way to activate it is by selecting a song and then from the bottom tab, pressing it. (And even that way it’s still iffy). Is there a way toto fix this? It only works on the desktop app.

Nothing happens whenever I click on the shuffle-symbol.

Suggested posts