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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37119 Views
  • 15 replies
  • 36 likes
  • 37119 Views
  • 15 replies
  • 36 likes

Superuser Contribution Where is settings on iPad

I have Spotify updated to 8.8.96 & I can’t find settings in this new layout? Theres no settings gear or profile picture

  • Newbie
  • I have Spotify updated to 8.8.96 & I can’t find settings in this new layout? Theres no settings gear or profile picture  
  • Lyubka
  • Moderator
  • 1719 Views
  • 1 replies
  • 0 likes
  • 1719 Views
  • 1 replies
  • 0 likes

I want to try karaoke mode

Why is it so hard to find karaoke mode

  • Visitor
  • Why is it so hard to find karaoke mode
  • Maxim
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files missing on new iphone

PlanPremiumCountryCanada Device(iPhone 13)Operating SystemiOS 16.2 My Question or IssueHi, I recently upgraded from an iphone 11 to 13. Since upgrading I am unable to play my local files on my iphone. I have already uninstalled and reinstalled the ap...

  • Visitor
  • Plan Premium Country Canada  Device (iPhone 13) Operating System iOS 16.2   My Question or Issue Hi,  I recently upgraded from an iphone 11 to 13. Since upgrading I am unabl...
  • jaronstaiger
  • Visitor
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change My language

PlanFreeCountryUSADevice(iPhone 13 )Operating System(iOS 10) My Question or IssueOne day I logged into my account and my ads are in Indian and the words.

  • Visitor
  •   Plan Free Country USA Device (iPhone 13 ) Operating System (iOS 10)   My Question or Issue One day I logged into my account and my ads are in Indian and the words. 
  • Joan
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution All songs on my spotify account are low quality on my phone

PlanPremiumDeviceiPhone 8Operating SystemiOS 15.5 My Question or IssueI noticed while using spotify in my car that the audio quality of all songs on my account is bad. Many songs are so bad that I hear crackling. I tried everything to fix this includ...

  • Newbie
  • Plan Premium Device iPhone 8 Operating System iOS 15.5   My Question or Issue I noticed while using spotify in my car that the audio quality of all songs on my account is bad. Many songs...
  • Joan
  • Moderator
  • 150 Views
  • 1 replies
  • 1 likes
  • 150 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reordering playlist not working

Device(iPhone 11)Operating System(Iphone 11) My Question or IssueI reorder my playlist, once I click save, none of it saves. It just goes back to how to normally was. Super annoying especially if I spent like 10 mins trying to reorder the songs.

  • Visitor
  •     Device (iPhone 11) Operating System (Iphone 11)   My Question or Issue I reorder my playlist, once I click save, none of it saves. It just goes back to how to normally was....
  • Yordan
  • Moderator
  • 121 Views
  • 1 replies
  • 1 likes
  • 121 Views
  • 1 replies
  • 1 likes

Not able to fast forward through podcast ads when connected to CarPlay

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 17 My Question or IssueMy wife is not able to fast forward through podcast ads through the car's controls when connected to CarPlay. The fast forward and rewind buttons on the car work...

  • Newbie
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 17   My Question or Issue My wife is not able to fast forward through podcast ads through the car's controls wh...
  • t08374
  • Newbie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple watch complication

PlanPremiumCountryUSADeviceiPhone 14 pro max, Apple watch series 8Operating SystemiOS 16.6.1, watchOS 9.6.3 My Question or IssueI added the Spotify complication to my watch face and it just shows a white screen, I’ve uninstalled and reinstalled on my...

  • Newbie
  • Plan Premium Country USA Device iPhone 14 pro max, Apple watch series 8 Operating System iOS 16.6.1, watchOS 9.6.3   My Question or Issue I added the Spotify complication to my watch f...
  • Vasil
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution No video on Podcast

PlanFree/PremiumCountryUSA DeviceiPhone 15pro Operating SystemLatest, always update same day as release. My Question or Issue My podcasts don't show video in the app anymore.

  • Casual Listener
  • Plan Free/Premium Country USA   Device iPhone 15pro   Operating System Latest, always update same day as release.   My Question or Issue   My podcasts don't show vide...
  • Lyubka
  • Moderator
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not playing music tracks

PlanPremiumCountryUKDeviceiPhone 11Operating SystemiOS 17.2 My Question or IssueAnnoyingly Spotify is not playing any music. I can play podcasts but not music tracks. When I click on a track it does nothing, clicking on a track in a playlist sees the...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 11 Operating System iOS 17.2   My Question or Issue Annoyingly Spotify is not playing any music. I can play podcasts but not music tracks. When I ...
  • Margo6617
  • Casual Listener
  • 759 Views
  • 13 replies
  • 3 likes
  • 759 Views
  • 13 replies
  • 3 likes

Solved!!Superuser Contribution "Liked Songs" playlist wont stop Enhancing itself after I turn off Enhance

Currently, my "Liked Songs" playlist is Enhanced. I don't want it Enhanced anymore, because I want to be able to download the playlist. Every time I turn off Enhance and download the songs, the second I close out of that playlist and then go back to ...

  • Regular
  • Currently, my "Liked Songs" playlist is Enhanced. I don't want it Enhanced anymore, because I want to be able to download the playlist. Every time I turn off Enhance and download the songs, the s...
  • stuartmdmusic
  • Newbie
  • 4248 Views
  • 10 replies
  • 1 likes
  • 4248 Views
  • 10 replies
  • 1 likes

Superuser Contribution I’m stuck on the downgrade screen on iPhone Spotify app

Bought premium but it ran out opened Spotify to to be met with a downgrade option. Only one button, it makes no sense. When you click the button it doesn’t work and the screen stays up not allowing you to listen to music.

  • Visitor
  • Bought premium but it ran out opened Spotify to to be met with a downgrade option. Only one button, it makes no sense. When you click the button it doesn’t work and the screen stays up not allowing ...
  • Novy
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Explore your genres tab” missing

I am trying to find the "Explore your genres" tab appear, but I can't find it. Normally, if I click the search button on my iPhone, the area should appear at the top with three hashtags, but I can't find it. Many other people have it, but not me. Cou...

  • Regular
  • I am trying to find the "Explore your genres" tab appear, but I can't find it. Normally, if I click the search button on my iPhone, the area should appear at the top with three hashtags, but I can't ...
  • Sebaaa
  • Newbie
  • 2038 Views
  • 5 replies
  • 0 likes
  • 2038 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Broken interface on liked songs.

I have two different interfaces for my liked songs. Most of the time its a very limited interface which hides the filter, the download status of the songs, doesn't allow swiping from the left to queue songs and shows a wrong number of saved songs: So...

B1C0CD5B-373E-4A4D-9959-3817F74990E9_1_102_o.jpeg A77B03B6-150C-47AF-8291-2C1238C8F62C_1_102_o.jpeg
  • Regular
  • I have two different interfaces for my liked songs. Most of the time its a very limited interface which hides the filter, the download status of the songs, doesn't allow swiping from the left to queu...
  • AlejaR
  • Moderator
  • 856 Views
  • 5 replies
  • 0 likes
  • 856 Views
  • 5 replies
  • 0 likes

i cant connect my spotify to my last.fm

ive tried consistently for a few days now to connect my spotify account to my last.fm account, but it doesnt let me. i get an error and tells me to look at the help page but i cant find anything. ive tried turning my private relay off as well, and no...

  • Casual Listener
  • ive tried consistently for a few days now to connect my spotify account to my last.fm account, but it doesnt let me. i get an error and tells me to look at the help page but i cant find anything. ive...
  • hans-jürgen
  • Roadie
  • 355 Views
  • 5 replies
  • 0 likes
  • 355 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist for pets not working

I’ve tried using their playlist for pets page over 10 times now, I only get “oops looks like something went wrong..”

  • Casual Listener
  • I’ve tried using their playlist for pets page over 10 times now, I only get “oops looks like something went wrong..”
  • AlejaR
  • Moderator
  • 4456 Views
  • 23 replies
  • 0 likes
  • 4456 Views
  • 23 replies
  • 0 likes

Superuser Contribution Playback screen now scrolls for no reason which breaks scrub bar

The playback screen in the iOS app now vertically scrolls to show some useless artist information. This is an utterly incomprehensible UI decision. More than half the time I try to scrub through a song left-right the UI interprets it as a vertical sc...

  • Casual Listener
  • The playback screen in the iOS app now vertically scrolls to show some useless artist information. This is an utterly incomprehensible UI decision. More than half the time I try to scrub through a so...
  • Maria
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • PoorUI
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jam ends itself when starting a song

PlanWe both have premium.CountryUSADeviceiPhone 10ROperating SystemiOS 16.6 My Question or IssueI will start a jam, send the link, friend clicks the link and joins, I push play on a song and the jam ends. It does the same if they initiated the jam an...

  • Newbie
  • Plan We both have premium. Country USA Device iPhone 10R Operating System iOS 16.6   My Question or Issue I will start a jam, send the link, friend clicks the link and joins, I push pl...
  • ouwom
  • Newbie
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast app bug

PlanPremiumCountryUSADeviceiphone seOperating SystemiOS 15 My Question or Issue Recently when I've selected a podcast episode from a certain show, the app has begun playing the most recently added episode instead of the episode I selected. Also, when...

  • Casual Listener
  •   Plan Premium Country USA Device iphone se Operating System iOS 15   My Question or Issue   Recently when I've selected a podcast episode from a certain show, the app has ...
  • AlejaR
  • Moderator
  • 1284 Views
  • 7 replies
  • 0 likes
  • 1284 Views
  • 7 replies
  • 0 likes