Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
45958 Views
44 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
112783 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
441661 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303439 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountrySwedenDeviceiPhone 11 PROOperating SystemiOS 13.7 My Question or IssueMy kid like to listen to tales in the car, before bedtime etc. But in the Spotify Kids app, we can’t turn off shuffle, so it doesn’t play the tale in order. Is th...
Plan Premium Country Sweden Device iPhone 11 PRO Operating System iOS 13.7 My Question or Issue My kid like to listen to tales in the car, before bedtime etc. But in the Spotify Kids...
Newbie
6162 Views
18 replies
2 likes
Plan - family planDevice - iPhone SEOperating System - iOS 15.5 I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go online first" even though app is online.I have deleted and reinstal...
Plan - family plan Device - iPhone SE Operating System - iOS 15.5 I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go onl...
Casual Listener
7380 Views
8 replies
0 likes
PlanPremiumCountryUnited StatesDeviceApple TV 4th GenOperating SystemtvOS 14.7My Question or IssueI do not stay logged in on the Apple TV app. Almost every time I use the app (it may stay logged in for a few hours), it asks me to log in and gives me ...
Plan Premium Country United States Device Apple TV 4th Gen Operating System tvOS 14.7 My Question or Issue I do not stay logged in on the Apple TV app. Almost every time I use the app (it ma...
Newbie
62925 Views
150 replies
28 likes
Plan - PremiumCountry - USA Device - iPhone SEOperating System - iOS version 16.5.1 My Question - Just upgraded from free to premium. Music plays fine, and I can still see podcasts I regularly listen to on the home screen, but if I try to select a po...
Plan - Premium Country - USA Device - iPhone SE Operating System - iOS version 16.5.1 My Question - Just upgraded from free to premium. Music plays fine, an...
Casual Listener
3237 Views
13 replies
0 likes
Plan: PremiumCountry: USADevice: iPhone 15 Pro, Airpods Pro 2Operating System: iOS 18.3 (iPhone) My Question or IssueWhen I'm listening to Spotify using my airpods, I will experience an issue where the playback (music/podcast) will randomly pause (it...
Plan: Premium Country: USA Device: iPhone 15 Pro, Airpods Pro 2 Operating System: iOS 18.3 (iPhone) My Question or Issue When I'm listening to Spotify using my airpod...
Moderator
1018 Views
1 replies
0 likes
PlanFreeCountryUSADeviceiPhone 13Operating SystemiOS 17.1.2 My Question or IssueI was trying to listen to the new Blink album on my phone and i tap on the album and it has a list of songs but they aren't the tracks on the album. I tried looking at ot...
Plan Free Country USA Device iPhone 13 Operating System iOS 17.1.2 My Question or Issue I was trying to listen to the new Blink album on my phone and i tap on the album and it ha...
Visitor
1661 Views
8 replies
0 likes
PlanpremiumCountryBrazilDeviceiPhone 8, Macbook Pro late 2012, TV LG SM8100PSAOperating SystemiOS 13.41, MacOS Catalina 10.15.4, webOS 04.71.30 My Question or IssuePrezados, como faço para ouvir conteúdo do Spotify em 5.1 canais em um home theater LG...
Plan premium Country Brazil Device iPhone 8, Macbook Pro late 2012, TV LG SM8100PSA Operating System iOS 13.41, MacOS Catalina 10.15.4, webOS 04.71.30 My Question or Issue Prezados, ...
Newbie
821 Views
1 replies
0 likes
I just updates the Spotify app to version 8.9.34 on my iPad Pro 12" M2 and iPhone 15 Pro. Since this version, on both devices, the album cover keeps flickering when streaming via Spotify to my audio system. When playing music on my iPad or iPhone, th...
I just updates the Spotify app to version 8.9.34 on my iPad Pro 12" M2 and iPhone 15 Pro. Since this version, on both devices, the album cover keeps flickering when streaming via Spotify to my audio ...
Casual Listener
14437 Views
18 replies
5 likes
please PLEASE provide an option to turn OFF lyrics!
please PLEASE provide an option to turn OFF lyrics!
Casual Listener
1128 Views
2 replies
0 likes
I have spotify premium and am logged in using my Facebook account on an Iphone device. Recently, I noticed random Spanish songs in my "liked songs" section - I don't listen to Spanish songs and the same songs are also on recently listened section whe...
I have spotify premium and am logged in using my Facebook account on an Iphone device. Recently, I noticed random Spanish songs in my "liked songs" section - I don't listen to Spanish songs ...
Casual Listener
740 Views
3 replies
1 likes
.PlanPremiumCountryUsa DeviceiPhone XROperating System(iOS 15 My Question or IssueWhen I am on a FaceTime call, if I was listening to music at any point that day the music will play over the call. The other person can’t hear the music, and I can’t he...
. Plan Premium Country Usa Device iPhone XR Operating System (iOS 15 My Question or Issue When I am on a FaceTime call, if I was listening to music at any point that day the m...
Visitor
18789 Views
4 replies
0 likes
Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). My phone says the song is playing even though there’...
Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). M...
Visitor
28853 Views
40 replies
3 likes
Anyone who could help me out, i can’t save music offline due to the message popping up “disable offline listening from other devices”, i have already logged out from previous phones of mine
Anyone who could help me out, i can’t save music offline due to the message popping up “disable offline listening from other devices”, i have already logged out from previous phones of mine
Moderator
595 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 10Operating SystemiOS 10 My Question or IssueThe web player is not working, it forces the spotify app to open or the screen becomes black and says “upstream failed”. How do I access the web player? I just wanna sort m...
Plan Premium Country US Device iPhone 10 Operating System iOS 10 My Question or Issue The web player is not working, it forces the spotify app to open or the screen becomes black and...
Moderator
750 Views
1 replies
0 likes
Hi, so I have 4 Harman Kardon Citation One MKII speakers. I can stream to all of them except for one speaker. It connects you can see the Volume go up and down but no sound. I already resetted this speaker multiple times, deleted the Spotify app in s...
Hi, so I have 4 Harman Kardon Citation One MKII speakers. I can stream to all of them except for one speaker. It connects you can see the Volume go up and down but no sound. I already resetted th...
Roadie
3381 Views
3 replies
0 likes
Hello, I’ve turned off canvas in the account options, but they still play. Is there another setting I need to disable?
Hello, I’ve turned off canvas in the account options, but they still play. Is there another setting I need to disable?
Newbie
4418 Views
2 replies
2 likes
PlanPremiumCountryUnited StatesDeviceM1 iPad Pro 11” and iPhone SE (2nd generation)Operating SystemiOS 18.2 My Question or IssueEvery time the app fully closes, the equalizer automatically turns itself off (or reduces its effect) and I have to go int...
Plan Premium Country United States Device M1 iPad Pro 11” and iPhone SE (2nd generation) Operating System iOS 18.2 My Question or Issue Every time the app fully closes, the equalizer...
Spotify Star
1823 Views
15 replies
0 likes
My Question or Issue:Today I was listening to music with my free account on my phone, and I suddenly realised that I could skip more than the usual 6 times per hour. I checked and I could choose individual songs, just like premium, yet I have never p...
My Question or Issue: Today I was listening to music with my free account on my phone, and I suddenly realised that I could skip more than the usual 6 times per hour. I checked and I could choose in...
Newbie
22162 Views
6 replies
0 likes
This is more of an enhancement request, than a new idea. Please resize and increase the size of the "Add to playlist" window in the iPad app and desktop. There is so much screen space. Please adjust the sensitivity of the scrolling of the window in t...
This is more of an enhancement request, than a new idea. Please resize and increase the size of the "Add to playlist" window in the iPad app and desktop. There is so much screen space. Please adjust ...
Casual Listener
3718 Views
10 replies
18 likes
Premium - US - iPhone 8 - ios12 large playlist takes long time to scroll down to recently added (and most likely to be played). Wish to have a feature where you can flip the order of the playlists to start woth recently added at top instead of bottom...
Premium - US - iPhone 8 - ios12 large playlist takes long time to scroll down to recently added (and most likely to be played). Wish to have a feature where you can flip the order of the pla...
Regular
64313 Views
16 replies
4 likes
