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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81012 Views
  • 19 replies
  • 37 likes
  • 81012 Views
  • 19 replies
  • 37 likes

Superuser Contribution Unable to delete cache

Plan:PremiumCountry:UK Device:iPhone 11Operating System:iOS 14.4, Spotify version 8.6.4.1247 My Question or Issue:I’m trying to delete my cache as my Spotify keeps crashing and need to do a clean reinstall. When I go into Spotify’s settings on my pho...

  • Regular
  • Plan: Premium Country: UK   Device: iPhone 11 Operating System: iOS 14.4, Spotify version 8.6.4.1247   My Question or Issue: I’m trying to delete my cache as my Spotify keep...
  • ET033
  • Visitor
  • 8164 Views
  • 11 replies
  • 0 likes
  • 8164 Views
  • 11 replies
  • 0 likes

I'm unable to edit cover or title of playlists.

I'm unable to edit cover or title of playlists. Have tried uninstalling and reinstalling + updating the app. No luck.

  • Newbie
  • I'm unable to edit cover or title of playlists. Have tried uninstalling and reinstalling + updating the app. No luck.
  • Gail207Martinez
  • Casual Listener
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still can’t access AI DJ

I am on version 8.8.50 and my iCloud country is Australian. Can we not access it here? I am a premium member and have checked in home -> music.

  • Newbie
  • I am on version 8.8.50 and my iCloud country is Australian. Can we not access it here?   I am a premium member and have checked in home -> music.
  • bbbb1423g
  • Visitor
  • 4374 Views
  • 8 replies
  • 1 likes
  • 4374 Views
  • 8 replies
  • 1 likes

Superuser Contribution Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Hey folks! Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out!   Not seeing the 'Download...
  • Yofrez
  • Visitor
  • 104045 Views
  • 126 replies
  • 34 likes
  • 104045 Views
  • 126 replies
  • 34 likes

Superuser Contribution Sound Capsule

PlanPremiumCountryBrazilDeviceIphone 14 pro maxOperating Systemios 17 My Question or IssueCurrently, 03/07 - on Sound Capsule - top artist are showing the producers/composers of the songs not only the artist.

  • Newbie
  •   Plan Premium Country Brazil Device Iphone 14 pro max Operating System ios 17   My Question or Issue Currently, 03/07 - on Sound Capsule - top artist are showing the producers/c...
  • Novy
  • Moderator
  • 485 Views
  • 1 replies
  • 1 likes
  • bug
  • 485 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why are my podcasts suddenly cutting off? (iPhone 14)

Hi! I'm trying to listen to my podcasts as I do every day and I'm suddenly running into an issue where, once clicked on, the podcasts length is significantly cut down. In this case I'm trying to listen to a 24 minute episode and it only gives me 10 m...

  • Newbie
  • Hi! I'm trying to listen to my podcasts as I do every day and I'm suddenly running into an issue where, once clicked on, the podcasts length is significantly cut down. In this case I'm trying to list...
  • OscarDC
  • Moderator
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution music glitches for a split second

PlanPremiumCountryCanada Device(iPhone 12 mini Operating System(iOS 16.3.1 My Question or Issuemusic glitches and pauses for split of a second throughout the song, very anxiety inducing as I expect it to happen all the time.

  • Newbie
  • Plan Premium Country Canada   Device (iPhone 12 mini   Operating System (iOS 16.3.1   My Question or Issue music glitches and pauses for split of a second throughout the so...
  • Yordan
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume control does not always work for my Sonos's Speakers

I read that I needed to go to Settings, and tap on Playback, and select, I forget, one of two different settings, but the Playback button is greyed out and not available along with many other greyed out buttons. I’m a full paying member and I don’t u...

  • Visitor
  • I read that I needed to go to Settings, and tap on Playback, and select, I forget, one of two different settings, but the Playback button is greyed out and not available along with many other greyed ...
  • Vasil
  • Moderator
  • 611 Views
  • 1 replies
  • 1 likes
  • 611 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify iMessage preview URLs no longer showing when shared.

PlanPremiumCountryUS DeviceiPhone 14 Pro Max Operating SystemiOS 16.4 My Question or IssueI've shared Spotify links with friends and family for years, but now, instead of getting a play button and album art within iMessage, I just get a "Web Player" ...

  • Regular
  • Plan Premium Country US   Device iPhone 14 Pro Max   Operating System iOS 16.4   My Question or Issue I've shared Spotify links with friends and family for years, but now, ...
  • Arianecastro1986
  • Visitor
  • 6297 Views
  • 25 replies
  • 1 likes
  • 6297 Views
  • 25 replies
  • 1 likes

I need to speak to someone,

you have sent me an email regarding unsuccessful payment

  • Visitor
  • you have sent me an email regarding unsuccessful payment
  • MateusM
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution songs/albums ID can be change?

not sure if this only IOS/MAC bug/issue but i notice already about few years back songs / albums i liked over the years the ID might be changed and if i going to check the artist again it's shows like i never liked this song/album. somone elease noti...

  • Roadie
  • not sure if this only IOS/MAC bug/issue but i notice already about few years back songs / albums i liked over the years the ID might be changed and if i going to check the artist again it's shows lik...
  • OscarDC
  • Moderator
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

downloaded data does not play if I lose mobile data signal

I have downloaded content on my iPhone. Playing that content becomes intermittent if I have no mobile signal. It seems as if the app is searching for a mobile signal and then stopping playback if it cannot find one.

  • Visitor
  • I have downloaded content on my iPhone. Playing that content becomes intermittent if I have no mobile signal. It seems as if the app is searching for a mobile signal and then stopping playback if it ...
  • user-removed
  • Not applicable
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Devices not showing on local network

My Amazon Alexa devices only show up on a different network. Nothing is showing on local network.If it ask Alexa to play a song it works ok.I’ve done a clean install.Alexa firmware up to date.Toggles allow access to local network.Still no devices sho...

  • Visitor
  • My Amazon Alexa devices only show up on a different network. Nothing is showing on local network. If it ask Alexa to play a song it works ok. I’ve done a clean install. Alexa firmware up to date. ...
  • MateusM
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Change country back

I wanted to change my country to Iraq since I’m in Iraq (it was in Germany the first place) and I clicked save profile not thinking much of it and when I try to play a song it wouldn’t let me, so I went back and tried to change it back but it wouldn’...

  • Visitor
  • I wanted to change my country to Iraq since I’m in Iraq (it was in Germany the first place) and I clicked save profile not thinking much of it and when I try to play a song it wouldn’t let me, so I w...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo adicionar música na minha playlist

Várias músicas não consigo adicionar nas minhas playlists antigas já criadas. Tive que criar uma playlist nova para adicionar novas músicas

  • Visitor
  • Várias músicas não consigo adicionar nas minhas playlists antigas já criadas. Tive que criar uma playlist nova para adicionar novas músicas
  • Ivelina
  • Moderator
  • 3382 Views
  • 5 replies
  • 2 likes
  • 3382 Views
  • 5 replies
  • 2 likes

Superuser Contribution iOS 17.5.1 Video/Podcast Playback not working

PlanPremium CountryGermany DeviceiPhone15 Operating SystemiOS 17.5.1 My Question or IssuePlayback of Podcasts that have a video isn’t working. The video AND the audio doesn’t play. Just loads endlessly. Podcasts without a video play just fine. Also, ...

  • Visitor
  • Plan Premium   Country Germany   Device iPhone15   Operating System iOS 17.5.1   My Question or Issue Playback of Podcasts that have a video isn’t working. The video ...
  • Novy
  • Moderator
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

How to be able to edit your "most recently played" on your spotify homepage

Planpremium Countrycanada Deviceiphone 13, macbook pro, ipad pro 11 Operating SystemIOS 10 My Question or Issuepersonally, i would like to keep my most recently played list on the top of my spotify homepage private- be able to turn it off or on. when...

  • Visitor
  • Plan premium    Country canada    Device iphone 13, macbook pro, ipad pro 11   Operating System IOS 10   My Question or Issue personally, i would like to ke...
  • DWeiberg
  • Casual Listener
  • 4797 Views
  • 2 replies
  • 1 likes
  • 4797 Views
  • 2 replies
  • 1 likes

Spotify offline error message from iPhone

Spotify keeps saying offline, check internet. This started with the first download of the app. Have done a restart, reinstall, clean reinstall,,iOS and app are updated). WiFi working for all other apps and search engines. Just this app, not working. ...

  • Visitor
  • Spotify keeps saying offline, check internet. This started with the first download of the app. Have done a restart, reinstall, clean reinstall,,iOS and app are updated). WiFi working for all other ap...
  • MateusM
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes