Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37128 Views
  • 15 replies
  • 36 likes
  • 37128 Views
  • 15 replies
  • 36 likes

Superuser Contribution Playback screen now scrolls for no reason which breaks scrub bar

The playback screen in the iOS app now vertically scrolls to show some useless artist information. This is an utterly incomprehensible UI decision. More than half the time I try to scrub through a song left-right the UI interprets it as a vertical sc...

  • Casual Listener
  • The playback screen in the iOS app now vertically scrolls to show some useless artist information. This is an utterly incomprehensible UI decision. More than half the time I try to scrub through a so...
  • Maria
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • PoorUI
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jam ends itself when starting a song

PlanWe both have premium.CountryUSADeviceiPhone 10ROperating SystemiOS 16.6 My Question or IssueI will start a jam, send the link, friend clicks the link and joins, I push play on a song and the jam ends. It does the same if they initiated the jam an...

  • Newbie
  • Plan We both have premium. Country USA Device iPhone 10R Operating System iOS 16.6   My Question or Issue I will start a jam, send the link, friend clicks the link and joins, I push pl...
  • ouwom
  • Newbie
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast app bug

PlanPremiumCountryUSADeviceiphone seOperating SystemiOS 15 My Question or Issue Recently when I've selected a podcast episode from a certain show, the app has begun playing the most recently added episode instead of the episode I selected. Also, when...

  • Casual Listener
  •   Plan Premium Country USA Device iphone se Operating System iOS 15   My Question or Issue   Recently when I've selected a podcast episode from a certain show, the app has ...
  • AlejaR
  • Moderator
  • 1284 Views
  • 7 replies
  • 0 likes
  • 1284 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playlist backwards feature

Hi! Spotify needs a feature where you can play playlists backwards. Most of the time when I add new songs to playlists I want to hear the most recent ones, but the best way to do that is to queue them or play playlists from a certain point onwards - ...

  • Newbie
  • Hi! Spotify needs a feature where you can play playlists backwards. Most of the time when I add new songs to playlists I want to hear the most recent ones, but the best way to do that is to queue the...
  • LovelyBun
  • Visitor
  • 663 Views
  • 2 replies
  • 0 likes
  • 663 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot download tracks on Spotify after upload to iOS17.2

PlanFree/PremiumCountry DeviceiPhone 13ProOperating SystemiOS 17.2 My Question or Issueafter updating to the new operating system the download option on Spotify is no longer available. Is there a fix?

  • Visitor
  • Plan Free/Premium Country   Device iPhone 13Pro Operating System iOS 17.2   My Question or Issue after updating to the new operating system the download option on Spotify is no lo...
  • Lyubka
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t rate podcast 5 stars

From a podcast on the iOS app, if I click “Rate show”, it won’t let me submit a 5 star rating. If I reduce the stars to 1-4, a submit button appears, but when I click the 5th star, the submit button disappears.

  • Casual Listener
  • From a podcast on the iOS app, if I click “Rate show”, it won’t let me submit a 5 star rating. If I reduce the stars to 1-4, a submit button appears, but when I click the 5th star, the submit button ...
  • Ivelina
  • Moderator
  • 3687 Views
  • 16 replies
  • 0 likes
  • 3687 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Troubleshoot with Apple watch, downloading loading forever

PlanPremiumCountry Germany Device(iPhone 8, apple watch 6Operating System(iOS 14) My Question or IssueHi all, I have paired my apple watch to my phone and try to download Spotify play list and the only thing that I see in Downloads is loading. Can yo...

  • Casual Listener
  •   Plan Premium Country  Germany   Device (iPhone 8, apple watch 6 Operating System (iOS 14)   My Question or Issue Hi all, I have paired my apple watch to my phone and...
  • jbtchr
  • Newbie
  • 23213 Views
  • 23 replies
  • 3 likes
  • 23213 Views
  • 23 replies
  • 3 likes

Solved!! Did Spotify remove local sync with devices?

So, one feature I love(d?) about spotify was that whenever I did find a whole in their library - which is often the case with local bands and game soundtracks - I could just buy the album somewhere and have Spotify sync it to my iOS devices. With the...

  • Regular
  • So, one feature I love(d?) about spotify was that whenever I did find a whole in their library - which is often the case with local bands and game soundtracks - I could just buy the album somewhere a...
  • Silphradio
  • Music Fan
  • 1157 Views
  • 6 replies
  • 0 likes
  • 1157 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to delete songs from Apple Watch (watchOS 10.2)

PlanPremiumCountryUSA Device(iPhone 13 Pro Max, Apple Watch Series 6) Operating System(iOS 17.2, watchOS 10.2.) My Question or Issue I have downloaded some Spotify tracks to my Apple Watch for offline listening. This works great. Now, I need to delet...

  • Casual Listener
  • Plan Premium Country USA   Device (iPhone 13 Pro Max, Apple Watch Series 6)     Operating System (iOS 17.2, watchOS 10.2.)   My Question or Issue   I have downl...
  • Maria
  • Moderator
  • 772 Views
  • 1 replies
  • 0 likes
  • 772 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify screens dims when connected to Carplay

PlanPremiumCountryGermanyDeviceiPhone SE2020Operating SystemiOS 16.6.1 My Question or IssueWhenever I start a song and in the car someone wants to sing along, after some seconds the screen starts dimming if not touched, even if the lyrics are autoscr...

  • Visitor
  • Plan Premium Country Germany Device iPhone SE2020 Operating System iOS 16.6.1   My Question or Issue Whenever I start a song and in the car someone wants to sing along, after some seco...
  • Maria
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify plays tracks that are not on my playlist

PlanPremiumCountryDenmarkDeviceiPhone SE 2022Operating SystemiOS 17.1.2 My Question or IssueWhen I start playing one of my playlists on my phone it has started playing a lot of tracks that are not even on that playlist (and in most cases, not any of ...

  • Casual Listener
  • Plan Premium Country Denmark Device iPhone SE 2022 Operating System iOS 17.1.2   My Question or Issue When I start playing one of my playlists on my phone it has started playing a lot ...
  • Maria
  • Moderator
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Superuser Contribution CarPlay causes music to change

PlanPremium (family plan)CountryUSA but living in Japan (phone is using an eSIM with US phone number through Google Fi)DeviceiPhone 13 Pro MaxOperating SystemiOS 16.6 My Question or IssueWhen connecting via bluetooth to my car, it transitions to Carp...

  • Casual Listener
  • Plan Premium (family plan) Country USA but living in Japan (phone is using an eSIM with US phone number through Google Fi) Device iPhone 13 Pro Max Operating System iOS 16.6   My Questi...
  • Ivelina
  • Moderator
  • 1407 Views
  • 12 replies
  • 4 likes
  • 1407 Views
  • 12 replies
  • 4 likes

Superuser Contribution spotify keeps pausing after 10ish seconds

Hello,I got this problem with spotify the last few weeks and cant seem to fix it.It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter.I tried the following solutions:-Remove app, clear cache, install app-Above but the th...

  • Casual Listener
  • Hello, I got this problem with spotify the last few weeks and cant seem to fix it. It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter. I tried the following solut...
  • asaraludu
  • Casual Listener
  • 22874 Views
  • 8 replies
  • 1 likes
  • Account
  • 22874 Views
  • 8 replies
  • 1 likes

Superuser Contribution Songs ending early when cast to TV

Devices:Iphone 13 pro maxLG TV My Question or IssueWhen using the spotify LG TV app accessing our spotify account off a IPhone 13 Promax the last 5-10 seconds of the playing song is cut off and the next song begins. It happens regardless of the playl...

  • Casual Listener
  • Devices: Iphone 13 pro max LG TV   My Question or Issue When using the spotify LG TV app accessing our spotify account off a IPhone 13 Promax the last 5-10 seconds of the playing song is cu...
  • Novy
  • Moderator
  • 14990 Views
  • 107 replies
  • 28 likes
  • 14990 Views
  • 107 replies
  • 28 likes

Superuser Contribution Why is the search bar in the likes songs playlist for the app gone? iPhone

For some reason, I can no longer pull down on the likes songs playlist to get the search bar. Also, why did Spotify remove the heart icon for when you like songs? Personally I liked that better.

  • Visitor
  • For some reason, I can no longer pull down on the likes songs playlist to get the search bar. Also, why did Spotify remove the heart icon for when you like songs? Personally I liked that better.
  • JST77
  • Casual Listener
  • 13720 Views
  • 20 replies
  • 18 likes
  • 13720 Views
  • 20 replies
  • 18 likes

Superuser Contribution Group session not in sync

PlanPremium (Student)CountryNetherlandsDeviceIphone 11 Pro Max & Iphone 8 PlusOperating SystemIOS 14.3 My Question or IssueMe and my girlfriend tried to do a group session but it is out of sync like half a second we tried everything (reinstalling spo...

  • Newbie
  •   Plan Premium (Student) Country Netherlands Device Iphone 11 Pro Max & Iphone 8 Plus Operating System IOS 14.3   My Question or Issue Me and my girlfriend tried to do a grou...
  • Märcu
  • Casual Listener
  • 13442 Views
  • 8 replies
  • 1 likes
  • 13442 Views
  • 8 replies
  • 1 likes

Spotify Defaults to Old iPhone

PlanPremiumCountryUSADeviceIPhone 8 and iPhone 12 Pro Max I can’t seem to find the answer to this question anywhere, so here goes. I have the more limited 1 device at a time plan, and when Wrapped released, I discovered that my primary device is my o...

  • Newbie
  • Plan Premium Country USA Device IPhone 8 and iPhone 12 Pro Max   I can’t seem to find the answer to this question anywhere, so here goes. I have the more limited 1 device at a time plan, ...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes