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Album art not showing on lock screen

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Album art not showing on lock screen

TimothyAndr
Casual Listener

So I'm using Premium on ios 11.4.1, and the album art simply doesn't show up on the lock screen. It's just a white box with the controls instead (which works, but I would much rather have the album art there). Doesn't matter if I'm offline or not, and Spotify is also updated. Is it supposed to be like this? Any help is appreciated!

 

85F70726-316B-44F3-9547-06AE1E6FCA9A.png
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Re: Album art not showing on lock screen

Loxer
Rock Star 17
Rock Star 17

Hey @TimothyAndr,

 

If you mean the little square where each song has an artwork then that is how it looks for everyone who uses iOS.

 

Have a nice day 🙂

LoxerRock Star 17
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5 Replies

Re: Album art not showing on lock screen

Loxer
Rock Star 17
Rock Star 17

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?


I'll see what I can suggest!

 

That's how it looks on mine too:

 

IMG_0013.PNG

LoxerRock Star 17
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Note: I'm not a Spotify employee.

Re: Album art not showing on lock screen

TimothyAndr
Casual Listener

Hey, thanks for the response! I tried both restarting my phone and reinstalling spotify and none of them seemed to work. SInce it looks the same for you, maybe there's a setting or something that I don't know about? 

Anyway, I'm on ios 11.4.1 and on Spotify version 8.4.61.719 if that helps!

Solution!

Re: Album art not showing on lock screen

Loxer
Rock Star 17
Rock Star 17

Hey @TimothyAndr,

 

If you mean the little square where each song has an artwork then that is how it looks for everyone who uses iOS.

 

Have a nice day 🙂

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Album art not showing on lock screen

TimothyAndr
Casual Listener

Huh... I remember it covering the entire screen. Been awhile since I've used ios 😛

Thanks anyway 🙂

Re: Album art not showing on lock screen

Loxer
Rock Star 17
Rock Star 17

Hey @TimothyAndr,

 

You are not wrong with that 😉

It used to be so in iOS 9 and below but has changed since iOS 10 and look at my gorgeous black player in iOS 12!

 

https://open.spotify.com/track/2zS9DQ5hYnFmzjJGur4Mvo

 

 

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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