Unable to download Joe Rogan Experience only

[rablock24]

Plan

Premium

Country

US

Device

Iphone 13plus

Operating System

iOS 15.4.1
Spotify Version: 8.7.30.1342

My Question or Issue

My issue is that I am able to download any podcast except for The Joe Rogan Experience.
I have cleared the cache, offloaded the app, deleted it, restarted my phone, waited 5 minutes, restarted phone twice.
All other podcasts download for me except The JRE

[rablock24]

I also have 100GB of available storage on my phone

[Dian]

Hey @rablock24,

Thanks for posting in the Community and the troubleshooting you've already tried.

Just to be sure you're running a fresh installation of the app, could you perform a clean reinstall with the steps from this page? 

Does the issue occur only on one device with your account or you can reproduce it on multiple devices? How about a different account?

It is also worth trying to download the podcast via a different network. Does this work?

Keep us posted,

Cheers!

[rablock24]

Thank you.

I did this twice previously from 'the page' and twice this morning to no avail. "Just to be sure you're running a fresh installation of the app, could you perform a clean reinstall with the steps from this page? "

I can download any other podcast with a problem, it is just the JRE podcast.

I only have one device & access to one Premium account.

Have tried on many networks:

* Home network with Gig Service, tried multiple wifi spots in the home
* 5Guw (I have unlimited data) and tried in Oregon, and recently NY, NJ, PA, & GA while traveling

* Next door neighbors' network

* Wifi at Gym

[Eni]

Hey there @rablock24, 

Thanks for getting back to us. 

Would you mind sending us a screen recording of what's happening when you try to download the podcast so we can take a closer look from our end? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Also, sending us a screenshot of the "Podcast video" section in your app settings would come in handy. Make sure not to send any private info.

We'll be on the lookout.

[bonesaurus_rex]

Is there a resolution to this problem yet? So let me get this straight, literally everything else, podcast, music, audiobook, EVERYTHING else can be downloaded, but JRE cannot....and your solution is to get a "clean install" of the app? Even after the user already said they did that and just about every other troubleshooting technique? This seems pretty cut and dry as to what you folks at spotify are doing..

[Jeremy]

Hi there @bonesaurus_rex,

We can confirm that we tried this from our end and was able to download both Audio and Video without any issues playing it offline.

The reason we suggested a clean reinstall is to make sure there's no old cache files causing this as it can do when it comes do downloads.

If you tried a clean reinstall without any success, kindly follow the steps that @Eni provided in the reply above.

Keep us posted.

Cheers!

[Joseph8765]

I am also having this issue.  Did all the steps that were suggested.  Other podcasts work in offline mode.  Joe rogan does not.  

[Alex]

Hi there @Joseph8765,

Thanks for reaching out about this in the Community.

Can you let us know if this is happening both when you download the episodes with Video and with Audio, and if it is happening on all of your devices.

Looking forward to your reply.

[Joseph8765]

Yeah I tried switching it to just downloading the audio but still doesn’t show up.  I only use my iPhone 8 for this so not using any other devices.  

[Dian]

Hey @Joseph8765,

Thanks for the reply.

Could you tell us the Spotify version you've installed on your phone?

Is it possible for you to try a different account on your phone connected to a different network?

Also make sure, that your iPhone is not in a energy saving mode and the background app refresh is enabled for Spotify. More on that here. 

Let us know how that went,

Cheers!

[GavHiggins]

This was happening to me too and I figured out what it was. Basically I had it set to remove already played podcasts and somehow it was auto-downloading the podcast, but registering it as played and then removing it. SO I went back to the podcast, selected "mark it as unplayed" and it re-appeared in my downloaded playlists. So I'm taking off the "auto-remove played" option and that should resolve it for me. 

[Davisd92]

I am also am having this issue, every other podcast will download just fine. Even random ones that I’ve never heard of. I updated the app, my phone, cleared the cache logged out and back in deleted the app and redownloaded, even tried the latest comment about marking it finished and then marking it u played and it dies the same thing. I tap the + button it does a quick circle like its thinking and then it returns to the + instead of the green download circle. The ✅ comes up like it’s saved to my favorites but it will not download. It’s been doing this for at least a week now

[ChillyWillie]

I am having the same issue. I have done all the suggested things just like Davisd92. Only JRE will not download. What’s up Spotify?

[MihailY]

Hey folks,

Thanks for reaching out.

In order for us to narrow down the possible cause of this, can you try again using a different connection and/or a different device (preferably different platform)? If the issue persists, send over the model, OS version and Spotify version of the affected devices so we can investigate further.

Cheers,

[ChillyWillie]

I have tried 4 different networks over the past 3 days. I can download any podcast except JRE. But as of this afternoon it is working properly again. I was able to download the latest episode. Not sure what changed. The app had been uninstalled and updated this morning early. 

[OscarDC]

Hey @ChillyWillie,

Thank you for keeping in contact.

That's odd, but it's possible that the update this morning could have changed something that fixed that behavior. We're glad to know that everything is working fine now. If it happens again or you need anything else, remember that we're just a post away!

Cheers!