Liked songs playlist not working

[Jaywillay23]

Plan

Premium

Country

USA

Device

iPhone 13

Operating System

iOS 17

My Question or Issue

This issue was occurring prior to my phone update so I don’t believe it to be a software issue. When I open Spotify I have access to all of my playlists and can open/play them with no problem aside from my liked songs playlist. When I open I receive an error and am given no way to see/play the music in that playlist 

[Yordan · Accepted solution]

Hi @Jaywillay23,

Welcome to the Community and thanks for reaching out!

Does this occur over Wi-Fi, cellular data or both? Could you try logging out from the app's Settings > Log out, then signing back in to your account? This will force a resync that may help here. If logging out doesn't do the trick, try a clean reinstall of the app by following the steps in this article.

In case the issue persists, please share the following info:

• the version of Spotify you're running.
• a short screen recording which captures the app's behavior in action.
• does the same happen across devices?

Keep us posted on this. Cheers!

[Jaywillay23]

It happened both on WiFi and data. Logging out/back in didn’t work. But the clean install did the trick!

[Fgtz1993]

It's ocurring again in an iPhone 15 pro max

[Dessi]

Hi there @Fgtz1993,

Thanks for reaching out!

Can you elaborate a bit more on the issue you're experiencing? If you're getting an error message, can you let us know what it is? Does this happen on a different device or just on your phone? Also, have you tried any of @Yordan's suggestions? It seems like the clean reinstall helped, so give it a try if you haven't.

It'd also be great if you can ask someone to log in their own Spotify account on your device to check if they experience the same thing. This way we can determine if it's account-related. 

Keep us posted.

[Roseloverose123]

Same I told customer support they acted like it was my fault 

[abreusky]

HELP! I can't play liked songs. I tried everything: checked wi-fi and cellular, logged and in again, deleted app and reinstalled. Nothing works. Please help!

[AlejaR]

Hey there @abreusky,

Thanks for your reply here and welcome.

We understand you've already tried reinstalling the app on your device, but we'd like you to perform a clean (more thorough) reinstall of the Spotify app on your device. If you haven't yet, you can find out the steps to do it here.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen across all your devices?
• Does this happen only when trying to play the Liked Songs playlist?

Keep us in the loop!

[abreusky]

Hey!
It worked!

Thanks a lot! 😉

[AlejaR]

Hey there @abreusky,

Thanks for keeping us in the loop!

We’re happy to know you could sort this out. Don't hesitate to reach out if the app starts to behave again.
 

Take care 😄