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iOS (iPhone, iPad)

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234554 Views

55 replies

13 likes

  • 234554 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157611 Views

507 replies

108 likes

  • 157611 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108001 Views

19 replies

38 likes

  • 108001 Views
  • 19 replies
  • 38 likes

Superuser Contribution Spotify plays like shuffle is on when I start listening to it the next day

When I’m on my way home from work I listen to my playlist that is in alphabetical order. When I get home I pause Spotify and when I wake up or come back to listing two or three hours later it’s playing like shuffle is on and shuffle is not on, I have...

Regular

When I’m on my way home from work I listen to my playlist that is in alphabetical order. When I get home I pause Spotify and when I wake up or come back to listing two or three hours later it’s playi...

Dalesk

Regular

2180 Views

24 replies

0 likes

  • 2180 Views
  • 24 replies
  • 0 likes

Superuser Contribution The green tick on albums keeps randomly disappearing after I have liked it

The green tick on albums keeps randomly disappearing after I have liked it. I like an album by clicking the plus button, then listen to it for a bit then look back up to the top and the green tick has turned back into the plus symbol.

Casual Listener

The green tick on albums keeps randomly disappearing after I have liked it. I like an album by clicking the plus button, then listen to it for a bit then look back up to the top and the green tick ha...

Eni

Moderator

941 Views

4 replies

0 likes

  • 941 Views
  • 4 replies
  • 0 likes

Superuser Contribution Search bar missing in some playlists

The search bar has disappeared in some of my playlists (and it’s still in other playlists).I have smart shuffle off. I was with Spotify support (on Twitter) yesterday and they can’t figure it out. Tried logging out and in, clearing cache, doing a cle...

Casual Listener

The search bar has disappeared in some of my playlists (and it’s still in other playlists). I have smart shuffle off.   I was with Spotify support (on Twitter) yesterday and they can’t figure...

Yordan

Moderator

797 Views

5 replies

0 likes

  • 797 Views
  • 5 replies
  • 0 likes

Superuser Contribution Jam ends itself when starting a song

PlanWe both have premium.CountryUSADeviceiPhone 10ROperating SystemiOS 16.6 My Question or IssueI will start a jam, send the link, friend clicks the link and joins, I push play on a song and the jam ends. It does the same if they initiated the jam an...

Newbie

Plan We both have premium. Country USA Device iPhone 10R Operating System iOS 16.6   My Question or Issue I will start a jam, send the link, friend clicks the link and joins, I push pl...

ouwom

Newbie

1021 Views

2 replies

0 likes

  • 1021 Views
  • 2 replies
  • 0 likes

Superuser Contribution App closes by itself, and phone overheating!

PlanPremiumCountryUK DeviceiPhone 13 Operating SystemiOS 17.1.1 My Question or IssueMy Spotify app constantly closes as soon as I go to another app, or lock my phone screen. When I’m on the app, it’s constantly freezing so I have to restart, and ofte...

Visitor

Plan Premium Country UK   Device iPhone 13  Operating System iOS 17.1.1   My Question or Issue My Spotify app constantly closes as soon as I go to another app, or lock my ph...

BlueSkyOffroad

Regular

3861 Views

8 replies

0 likes

  • 3861 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Playlist goes missing

PlanPremiumCountryIndiaDevice(iPhone 14)Operating System(iOS 17.1.) My Question or IssueI have a playlist with 800+ songs. It has disappeared since today. The play list name is Everlasting collections

Regular

Plan Premium Country India Device (iPhone 14) Operating System (iOS 17.1.)   My Question or Issue I have a playlist with 800+ songs. It has disappeared since today. The play list name ...

Thundercat

Regular

14345 Views

18 replies

1 likes

  • 14345 Views
  • 18 replies
  • 1 likes

Solved!! Upgraded to premium, move library from free account to new premium account

PlanFree/PremiumCountryCanadaDevice Ipad8 / Roku Samsung tvOperating System(iOS ? My Question or IssueI would like to move my library from free account set up and linked to Roku tv, to premium account set up and linked to iPad.

Casual Listener

Plan Free/Premium Country Canada Device Ipad8 / Roku Samsung tv Operating System (iOS ?   My Question or Issue I would like to move my library from free account set up and linked to Rok...

Not applicable

1500 Views

5 replies

0 likes

  • 1500 Views
  • 5 replies
  • 0 likes

landscape mode on iPad Pro looks hideous after tiktok update

PlanPremiumCountryUAEDevice(iPad Pro 1st Gen)Operating System(iPadOS 16.7.2) My Question or IssueEver since the reels where moved to the home screen, there are very ugly empty spaces on both sides of the screen in landscape mode (the only mode I use ...

Casual Listener

  Plan Premium Country UAE Device (iPad Pro 1st Gen) Operating System (iPadOS 16.7.2)   My Question or Issue Ever since the reels where moved to the home screen, there are very u...

375 Views

0 replies

1 likes

  • 375 Views
  • 0 replies
  • 1 likes

Superuser Contribution Siri on AppleWatch does not work

PlanPremiumCountryGermany Operating System(newest versions at time of writing for OSes and Spotify App) My Question or IssueSiri on the Apple Watch to play a Song on Spotify no longer works on the watch after the latest OS-Updates (to 17.1.1 and 10.1...

Regular

  Plan Premium Country Germany   Operating System (newest versions at time of writing for OSes and Spotify App)   My Question or Issue Siri on the Apple Watch to play a Song ...

dmilette

Regular

12124 Views

43 replies

7 likes

  • 12124 Views
  • 43 replies
  • 7 likes

Superuser Contribution Audiobooks don’t play next chapter

PlanPremiumCountryUKDeviceiPhone 13 Pro MaxOperating SystemiOS 17.1 My Question or Issue when I download an audiobook and play through it, as each chapter ends it should automatically play the next one but it does not. I have to completely close down...

Newbie

Plan Premium Country UK Device iPhone 13 Pro Max Operating System iOS 17.1   My Question or Issue   when I download an audiobook and play through it, as each chapter ends it shou...

Cece222

Visitor

9196 Views

20 replies

1 likes

  • 9196 Views
  • 20 replies
  • 1 likes

Superuser Contribution Audiobooks locked on ios app but plays on desktop and web player

PlanPremiumCountryUSDeviceiPhone XOperating System(iOS 16.7 as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. When I add to my library and try to listen on my phone, i'm prompted to purchase the ...

Casual Listener

  Plan Premium Country US Device iPhone X Operating System (iOS 16.7   as the title says, i'm unable to play audiobooks through the app but i'm able to listen everywhere else. Whe...

1255370321

Casual Listener

6132 Views

18 replies

0 likes

  • 6132 Views
  • 18 replies
  • 0 likes

Superuser Contribution Cabasse Akoya / Ethernet / can’t stream Spotify

PlanPremiumCountry: CH Device(iPhone XS max)Operating System(iOS 16.6.1) My Question or IssueI use Cabasse Akoya connected to Ethernet. Can stream Tidal without a problem. Can’t stream Spotify anymore. Reset everything. Deinstalled Cabasse controller...

Newbie

Plan Premium Country: CH   Device (iPhone XS max) Operating System (iOS 16.6.1)   My Question or Issue I use Cabasse Akoya connected to Ethernet. Can stream Tidal without a proble...

Eni

Moderator

530 Views

1 replies

0 likes

AKOYA
cabasse
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Abruptly Stops Playing on Sonos

PlanPremiumCountry Australia Device(iPhone 13)Operating System(iOS 16.6.1.) My Question or IssueI have a really strange issue when streaming from the Spotify App on iPhone 13, and from the Desktop version of Spotify on iMac (Catalina) to my Sonos sys...

Regular

Plan Premium Country  Australia   Device (iPhone 13) Operating System (iOS 16.6.1.)   My Question or Issue I have a really strange issue when streaming from the Spotify App ...

MihailY

Moderator

2850 Views

1 replies

0 likes

  • 2850 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Cellular Streaming Quality Lower After iPhone/Mobile Plan Upgrade

I recently upgraded my iPhone and mobile phone plan and I found that the quality of my Spotify cellular streaming playback in my car has significantly degraded. PlanPremiumCountryCanadaDeviceOld: iPhone SE (gen 1) (4G/LTE)New: iPhone SE (gen 3) (5G) ...

Music Fan

I recently upgraded my iPhone and mobile phone plan and I found that the quality of my Spotify cellular streaming playback in my car has significantly degraded.   Plan Premium Country Canad...

Eni

Moderator

1274 Views

3 replies

0 likes

  • 1274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: App crashes / freezes / doesn't load, even after 8.8.82 update

Hi everyone Spotify premium UzbekistaniPhone XR(iOS 17.1) App Version 8.8.82 The problem is that when I open the application it does not save my last action and moves it to the beginning of the feedfor example, I stopped at some playlist, it takes me...

Newbie

Hi everyone  Spotify premium  Uzbekistan iPhone XR (iOS 17.1)  App Version 8.8.82   The problem is that when I open the application it does not save my last action and move...

Maria

Moderator

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Follow button does not change it state on mobile app

PlanPremiumCountryPolandDeviceiphone 12 proOperating SystemiOS 17.1My Question or IssueIf I open any artist profile and I click on 'Follow' buttonThere is an information that 'You are following ...' but button state is still 'Follow', mean it does no...

Visitor

Plan Premium Country Poland Device iphone 12 pro Operating System iOS 17.1 My Question or Issue If I open any artist profile and I click on 'Follow' button There is an information that 'You...

Yordan

Moderator

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution when click next track button I hear weird crackle sound.

PlanPremiumCountryTurkeyDeviceiPhone 13Operating SystemiOS 17 My Question or IssueWhen I click skip to next track button, I hear a deep weird sound like crackle.

Casual Listener

Plan Premium Country Turkey Device iPhone 13 Operating System iOS 17   My Question or Issue When I click skip to next track button, I hear a deep weird sound like crackle.

Lyubka

Moderator

501 Views

3 replies

0 likes

App problem
  • 501 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts not playing on iphone or Windows desktop

PlanPremiumCountryAustraliaDeviceiPhone 12, and Dell Latitude laptopOperating SystemiOS 10, Windows 10 My Question or IssueFor the past month or so ive been having issues with playing podcasts from Spotify. I press play and nothing happens, regardles...

Visitor

Plan Premium Country Australia Device iPhone 12, and Dell Latitude laptop Operating System iOS 10, Windows 10   My Question or Issue For the past month or so ive been having issues wit...

Elena

Moderator

1451 Views

3 replies

0 likes

  • 1451 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Spotify Duo Premium account just started not playing playlists but rather adding random songs.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Yordan

Moderator

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes