Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69143 Views
  • 16 replies
  • 37 likes
  • 69143 Views
  • 16 replies
  • 37 likes

Superuser Contribution 99 red balloons plays as 99 luft balloons

When I play 99 red balloons in my liked songs what I hear is 99 luft balloons(the German version). This wasn’t always the case as it used to play in English. This started after the wrap up.

  • Visitor
  • When I play 99 red balloons in my liked songs what I hear is 99 luft balloons(the German version). This wasn’t always the case as it used to play in English. This started after the wrap up.
  • Yordan
  • Moderator
  • 412 Views
  • 1 replies
  • 1 likes
  • 412 Views
  • 1 replies
  • 1 likes

Why am I still getting ads during podcasts even though I have premium

During a podcast, I get ads regardless of my premium. Not the ones that are included during the actual runtime of the show, but interrupting it midway through as if I didn’t have premium. How do I fix this

  • Visitor
  • During a podcast, I get ads regardless of my premium. Not the ones that are included during the actual runtime of the show, but interrupting it midway through as if I didn’t have premium. How do I fi...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

iPhone 16.7.5, Spotify 8.9.18 and Apple Watch SE Compatible?

PlanPremiumCountryAustraliaDeviceiPhone 8Operating SystemIOS 16.7.5 My Question or IssueI recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE.When I click ...

  • Casual Listener
  •   Plan Premium Country Australia Device iPhone 8 Operating System IOS 16.7.5   My Question or Issue I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify...
  • sammaxschindler
  • Casual Listener
  • 1473 Views
  • 9 replies
  • 3 likes
  • 1473 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution [iOS] Unable to turn off Shuffle for Podcast playlist

Plan Premium Country Canada Device (iPhone 6s) Operating System (iOS 13) Hi All, Since the update I have been unable to turn off shuffle for podcast playlists I created or follow. I have tried pressing the button to toggle, going to the actual track ...

  • Regular
  • Plan Premium Country Canada Device (iPhone 6s) Operating System (iOS 13)   Hi All, Since the update I have been unable to turn off shuffle for podcast playlists I created o...
  • VanillaSan
  • Regular
  • 15343 Views
  • 31 replies
  • 8 likes
  • iOS
  • 15343 Views
  • 31 replies
  • 8 likes

Solved!!Superuser Contribution Does "Sort by" appear the same for followers

PlanPremiumCountryUSA Device(iPhone, Macbook Pro)Operating System(iOS 10) My Question or IssueIf I have a playlist sorted in a certain way (by Artists, for example), does the playlist appear sorted in the same way to my followers? I would like for it...

  • Regular
  • Plan Premium Country USA   Device (iPhone, Macbook Pro) Operating System (iOS 10)   My Question or Issue If I have a playlist sorted in a certain way (by Artists, for example), d...
  • pinkpressthreat
  • Newbie
  • 2824 Views
  • 2 replies
  • 0 likes
  • 2824 Views
  • 2 replies
  • 0 likes

I have a 2020 Cadillac XT6.

For some reason when I’m connected to CarPlay, my steering controls stopped working. They were working fine before I’ve tried numerous things and they still do not work.

  • Visitor
  • For some reason when I’m connected to CarPlay, my steering controls stopped working. They were working fine before I’ve tried numerous things and they still do not work.
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution CarPlay Plays a different song every time.

I never had that issue before, but for some days whenever I start my car, Spotify just glitch and plays any random playlist from recently played section, while a song is already playing. I have this issue for a week or two. I tried resetting the iPho...

  • Newbie
  • I never had that issue before, but for some days whenever I start my car, Spotify just glitch and plays any random playlist from recently played section, while a song is already playing.   I h...
  • Maria
  • Moderator
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t pause podcast with Bluetooth while on a speed other than x1.0

I like to listen to podcasts on 1.5 speed. However I’m not able to ever pause them using any Bluetooth device. It always has to paused using my phonePlanPremiumCountryUSADeviceIphone 8+Operating System(iOS 10.) My Question or Issue

  • Casual Listener
  • I like to listen to podcasts on 1.5 speed. However I’m not able to ever pause them using any Bluetooth device. It always has to paused using my phone Plan Premium Country USA Device Iphone 8+ ...
  • Travisplo
  • Regular
  • 5097 Views
  • 22 replies
  • 2 likes
  • 5097 Views
  • 22 replies
  • 2 likes

Superuser Contribution Bluetooth Play/Pause Button Problems

Spotify Premium USiPhone XRiOS 12.4Spotify App 8.15.17When playing podcasts via Bluetooth AND podcast speed is NOT 1x (I usually listen at 1.25x, but have tried other speeds), the Spotify app will not pause when the Play/Pause button on the headphone...

  • Visitor
  • Spotify Premium US iPhone XR iOS 12.4 Spotify App 8.15.17 When playing podcasts via Bluetooth AND podcast speed is NOT 1x (I usually listen at 1.25x, but have tried other speeds), the Spotify a...
  • Travisplo
  • Regular
  • 3484 Views
  • 15 replies
  • 3 likes
  • 3484 Views
  • 15 replies
  • 3 likes

Solved!! My playlists are always on shuffle even though it's not on shuffle mode

Everytime I start playing music I click the first song at the top of my playlist, I've set mine to recently added music first. I want it to play in the order from most recent song and down the list in that order, however all that's happening is my mu...

  • Casual Listener
  • Everytime I start playing music I click the first song at the top of my playlist, I've set mine to recently added music first. I want it to play in the order from most recent song and down the list i...
  • Bittencourt
  • Spotify Star
  • 491 Views
  • 5 replies
  • 0 likes
  • 491 Views
  • 5 replies
  • 0 likes

app won't let me sign in but I'm a premium subscriber

I get error message 22It says app is restricted to premium. My account is premium. what's happening?

  • Visitor
  • I get error message 22 It says app is restricted to premium. My account is premium. what's happening?
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Player for audiobooks

Hello,I'm a big fan of Spotify and enjoy the variety of music it offers. Lately, I've been listening to more audiobooks. Unfortunately, I find the regular playback interface for audiobooks a bit challenging to use. It doesn't seem well-suited for the...

  • Newbie
  • Hello, I'm a big fan of Spotify and enjoy the variety of music it offers. Lately, I've been listening to more audiobooks. Unfortunately, I find the regular playback interface for audiobooks a bit ch...
  • Novy
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please fix the new Spotify update 8.9.18 to support Apple Watch SE with iPhone IOS 16.7.5

I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE.When I click on Spotify on my watch, it doesn't open - it almost 'jitters / zooms' and then nothing. ...

  • Casual Listener
  • I recently updated my iPhone 8 to IOS 16.7.5 as well as my Spotify App to 8.9.18 and all of a sudden the Spotify App won't open on my Apple Watch SE. When I click on Spotify on my watch, it doesn'...
  • Joan
  • Moderator
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify automatically opening iPhone app when playing from MacBook

Okay, so sometimes I will play Spotify from my computer (MacBook Pro), and my phone (iPhone XS) will literally start saying Spotify is playing on my Mac. I do not mind when the phone and computer sync, but if the app is NOT even open on my phone, I d...

  • Newbie
  • Okay, so sometimes I will play Spotify from my computer (MacBook Pro), and my phone (iPhone XS) will literally start saying Spotify is playing on my Mac. I do not mind when the phone and computer syn...
  • cparnot
  • Visitor
  • 3338 Views
  • 4 replies
  • 2 likes
  • 3338 Views
  • 4 replies
  • 2 likes

Premium Glich

PlanFreeCountry DeviceiPhoneOperating SystemiOS 17 My Question or IssueThere is a bug where you get premium by accident even tho u did not pay for it

  • Visitor
  • Plan Free Country   Device iPhone Operating System iOS 17   My Question or Issue There is a bug where you get premium by accident even tho u did not pay for it
  • Anyk17
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I sync podcasts listening history between my iPhone and iPad.

If I listen to half of a podcast on my iPad then want to continue listening on my iPhone Spotify does not know where I left off. Stitcher did that automatically. Can’t figure out how to do that with Spotify. I only have one Spotify account.

  • Visitor
  • If I listen to half of a podcast on my iPad then want to continue listening on my iPhone Spotify does not know where I left off. Stitcher did that automatically. Can’t figure out how to do that wit...
  • Yordan
  • Moderator
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on the most recent version without the new update

Plan:PremiumCountryCanadaDeviceIphone 12 Title might be a little confusing, but let me explain.You know the recent spotify update, the one that allows you to scroll through 30 second clips of an album/discography? Yeah, well i don’t have that yet. I ...

  • Newbie
  • Plan: Premium Country Canada Device Iphone 12   Title might be a little confusing, but let me explain. You know the recent spotify update, the one that allows you to scroll through 30 se...
  • AlejaR
  • Moderator
  • 1290 Views
  • 1 replies
  • 0 likes
  • 1290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files; 'Can't play this track' in device list

PlanPremiumCountryUK Device(iPhone 12, Macbook Pro Mid 2015, Sonos Play5, Play1, Playbase) My Question or IssueSo, I've added a few tracks from a local file server location into a playlist. I can play the tracks without issue on my phone and on my Ma...

  • Newbie
  • Plan Premium Country UK   Device (iPhone 12, Macbook Pro Mid 2015, Sonos Play5, Play1, Playbase)   My Question or Issue So, I've added a few tracks from a local file server locatio...
  • jbkelman
  • Newbie
  • 1204 Views
  • 2 replies
  • 0 likes
  • 1204 Views
  • 2 replies
  • 0 likes

Solved!! Option to download podcasts to Apple Watch suddenly gone

PlanPremiumCountryUSADeviceiPhone 13 Pro and Apple Watch series 7Operating SystemiOS 17.3.1 My Question or IssueThe option to download a podcast to Apple Watch disappeared today. None of the Spotify help center content is updated to reflect this chan...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Pro and Apple Watch series 7 Operating System iOS 17.3.1   My Question or Issue The option to download a podcast to Apple Watch disappeared to...
  • gorsbysito
  • Casual Listener
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution My lyrics in Spotify don’t play, only hear background

Basically when I play a song which had lyrics all I can hear is the background, I’m on a IPhone 10 and Spotify states that there are lyrics although I can’t hear it

  • Regular
  • Basically when I play a song which had lyrics all I can hear is the background, I’m on a IPhone 10 and Spotify states that there are lyrics although I can’t hear it
  • OscarDC
  • Moderator
  • 730 Views
  • 5 replies
  • 0 likes
  • 730 Views
  • 5 replies
  • 0 likes