Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138528 Views

503 replies

108 likes

  • 138528 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97677 Views

19 replies

38 likes

  • 97677 Views
  • 19 replies
  • 38 likes

Superuser Contribution Using my phone as a remote causes a heap of issues

This has been a problem for years, when I use my phone has a remote to skip tracks to stop and start, etc while listening on my desktop after a while I get a ton of issues. Almost like it lags behind. Both are on the same network and account. Songs d...

Regular

This has been a problem for years, when I use my phone has a remote to skip tracks to stop and start, etc while listening on my desktop after a while I get a ton of issues. Almost like it lags behind...

Susan_GP

Moderator

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate songs on iPhone Spotify local files

PlanPremiumCountryCurrently in Colombia DeviceiPhone 15 Pro MaxOperating SystemiOS 17.0.3 My Question or IssueHello, for some reason when I activate local files on my iphone, it adds some duplicate songs to my library. Currently there are 2,203 track...

Gig Goer

Plan Premium Country Currently in Colombia   Device iPhone 15 Pro Max Operating System iOS 17.0.3   My Question or Issue Hello, for some reason when I activate local files on my ...

Yordan

Moderator

2462 Views

12 replies

0 likes

  • 2462 Views
  • 12 replies
  • 0 likes

Why are songs getting cut off before they finish?

When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!

Newbie

When playing an album or Spotify playlist on iPhone or MacBook, songs never finish but are cut short by a few seconds each time. Very annoying!

MateusM

Spotify Star

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast play order cannot be changed even if the sort order is what I want

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 13 My Question or IssueWhen I play podcasts, I usually want to play the latest episode first and want Spotify to autoplay the second-latest episode automatically. After googling for this, the sug...

Casual Listener

Plan Premium Country USA Device iPhone 7 Operating System iOS 13   My Question or Issue When I play podcasts, I usually want to play the latest episode first and want Spotify to autopl...

waxwomanpopo

Newbie

27727 Views

43 replies

16 likes

  • 27727 Views
  • 43 replies
  • 16 likes

Superuser Contribution combine my acct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AlejaR

Moderator

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

ios app won’t play certain artist

PlanpremiumCountryUSDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or Issuespotify won’t play any songs by a specific artist, when i try from their page or within a playlist. i get no error message message on mobile, on desktop it just says “s...

Casual Listener

  Plan premium Country US Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue spotify won’t play any songs by a specific artist, when i try from their page or wit...

MateusM

Spotify Star

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sync local files to ipod touch 6th generation anymore

I have a 6th generation ipod touch that I use to create playlists which include files synced from my windows 11 desktop computer. I use this to play in my car instead of my iphone so that my playlist isn't interrupted while driving long distances or ...

Newbie

I have a 6th generation ipod touch that I use to create playlists which include files synced from my windows 11 desktop computer.  I use this to play in my car instead of my iphone so that my pl...

MartinT

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bad Hide Song Functionality

Hi there, I've never been on this forum but have to comment on Spotify's latest update. As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the options when you click the additional options area of a song. ...

Visitor

Hi there, I've never been on this forum but have to comment on Spotify's latest update.   As a Human Factors Professional, I am disappointed by the idea to put 'Hide Song' at the top of the op...

Billy_Shears

Regular

6062 Views

11 replies

43 likes

UI
UI Upgrade Sucks
usability
UX
  • 6062 Views
  • 11 replies
  • 43 likes

Renové mi cuenta y no cambio a PREMIUM

Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó

Visitor

Contraté PREMIUM tres meses se terminó el plazo y pagué de nuevo se cobró en mi tarjeta y no se renovó

ribezaz

Spotify Star

326 Views

1 replies

1 likes

  • 326 Views
  • 1 replies
  • 1 likes

Music stops after few seconds

PlanPremiumCountryFinlandDeviceiPhone 15 / HP laptop My Question or Issue I have tried these options:"Start with a complete clean reinstall of your apps.If that doesn't help, after the reinstall, log out of the apps and back in twice in a row to trig...

Visitor

  Plan Premium Country Finland Device iPhone 15 / HP laptop   My Question or Issue   I have tried these options: "Start with a complete clean reinstall of your apps. I...

MateusM

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does spotify use 2 out of the 4 speakers on the ipad

As I said on the title, I noticed that Spotify uses only 2 of the ipad 4 speakers. I’m sure they are fully functional.i do have the premium plan, so is it some settings problem ? my device is an iPad Pro 11 2020 currently on iOS 17

Casual Listener

As I said on the title, I noticed that Spotify uses only 2 of the ipad 4 speakers. I’m sure they are fully functional. i do have the premium plan, so is it some settings problem ?  my device i...

Novy

Moderator

474 Views

3 replies

1 likes

  • 474 Views
  • 3 replies
  • 1 likes

Solved!! Can't search with playlist filter anymore

PlanPremiumCountryFinlandDeviceApple iPhone 13 ProOperating SystemiOS 17.4.1 My Question or Issue Hello, the playlist filter has disappeared from my app search feature. It only shows "Music, Podcasts, Profiles" now. This used to be my favorite featur...

Casual Listener

Plan Premium Country Finland Device Apple iPhone 13 Pro Operating System iOS 17.4.1   My Question or Issue   Hello, the playlist filter has disappeared from my app search feature...

MateusM

Spotify Star

945 Views

3 replies

0 likes

Playlists
Search
  • 945 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to handle multi account on iOS Spotify App??

Hello. May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user. Pls. give me some advise. Thank you. K.Ming.

Music Fan

Hello.   May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user.   Pls. give me some advise.   Tha...

riskvsreward

Newbie

11786 Views

10 replies

0 likes

  • 11786 Views
  • 10 replies
  • 0 likes

Superuser Contribution New issue with volume changes :/

it does not have any effect on local fileswhen I remember it used to just the same. not anymore. Plan/PremiumCountry Deviceiphone13 proOperating System(latest.) My Question or Issuevolume changes work fine nowbut only on spotify songsNOT local songs,...

Roadie

it does not have any effect on local files when I remember it used to just the same.  not anymore.    Plan /Premium Country   Device iphone13 pro Operating System (late...

Vasil

Moderator

1642 Views

17 replies

1 likes

  • 1642 Views
  • 17 replies
  • 1 likes

How to turn off songs marked as new release in playlists?

PlanPremium CountryAustralia DeviceiPhone 14 ProOperating SystemiOS 17.4.1 My Question or IssueA new feature has just appeared for me where songs in some playlists are marked as ‘New Release’. This is a good idea in theory however with the songs that...

Newbie

Plan Premium  Country Australia  Device iPhone 14 Pro Operating System iOS 17.4.1   My Question or Issue A new feature has just appeared for me where songs in some playlists ...

MateusM

Spotify Star

670 Views

2 replies

1 likes

  • 670 Views
  • 2 replies
  • 1 likes

Superuser Contribution PiP iPad os 17

PlanPremiumCountryItalyDeviceiPad Pro 2024Operating SystemiPad OS 17.5 My Question or IssuePiP option, despite being enabled in the Spotify settings is not working.

Newbie

Plan Premium Country Italy Device iPad Pro 2024 Operating System iPad OS 17.5   My Question or Issue PiP option, despite being enabled in the Spotify settings is not working. 

Maria

Moderator

808 Views

1 replies

0 likes

  • 808 Views
  • 1 replies
  • 0 likes

Superuser Contribution Control4 Speakers: Playlist Stops After First Song

When using Control4 speakers to play a playlist, the first song plays successfully, but the playlist stops and does not automatically continue to the next track. I don't have the issue when playing through the iPhone itself, it's only when I connect ...

Regular

When using Control4 speakers to play a playlist, the first song plays successfully, but the playlist stops and does not automatically continue to the next track. I don't have the issue when playing t...

debojyde

Casual Listener

3132 Views

20 replies

0 likes

  • 3132 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution Song jumps to the bottom of the playlist

Device: iPhone and macOperator system: IOS 14Country: NorwayMembership: premium Hello:)I created a new playlist on my new user. Then I copied all the songs from a playlist on my old user, to create an exact similar playlist on my new user. The proble...

Casual Listener

Device: iPhone and mac Operator system: IOS 14 Country: Norway Membership: premium   Hello:) I created a new playlist on my new user. Then I copied all the songs from a playlist on my old ...

DaBoiChunks

Visitor

3214 Views

7 replies

0 likes

Other
  • 3214 Views
  • 7 replies
  • 0 likes

repeat song feature not working :(

plan: premium familyissue: i like using the repeat one song funtion( not repeat the whole playlist). But every time when im in repeat song mode and play next song, the repeat mode will automatically change into repeat playlist. it happens in ios app,...

Visitor

plan: premium family issue: i like using the repeat one song funtion( not repeat the whole playlist). But every time when im in repeat song mode and play next song, the repeat mode will automaticall...

robert2003b

Newbie

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes