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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

139874 Views

503 replies

108 likes

  • 139874 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

98226 Views

19 replies

38 likes

  • 98226 Views
  • 19 replies
  • 38 likes

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Visitor

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

Not applicable

588 Views

3 replies

0 likes

  • 588 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lower Pitch on Music on all my devices

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro, Samsung TV, Inspiron 5579Operating SystemiOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron) My Question or IssueThe pitch on all my music between these three devices ...

Newbie

Plan Premium Country United States Device iPhone 15 Pro, Samsung TV, Inspiron 5579 Operating System iOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron)   ...

Novy

Moderator

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Superuser Contribution Completely closing/stopping a song on Spotify

PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS latest My Question or IssueThis is infuriating to Google because everything I find is the reverse of my issue. On the Spotify app on my iPhone the only option is to pause a song, ...

Newbie

Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS latest   My Question or Issue This is infuriating to Google because everything I find is the reverse of my...

Galabouri

Visitor

51290 Views

10 replies

8 likes

  • 51290 Views
  • 10 replies
  • 8 likes

Superuser Contribution App crashing

I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and reinstalling it, logging in and logging out of Spo...

Casual Listener

I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and...

MrKennedy13

Visitor

3871 Views

4 replies

1 likes

  • 3871 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify switching devices

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/Premium PremiumCountry UK Device iPhone14(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

Casual Listener

 None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Premium Country UK   Device iPhone14 (iPhone ...

Trevk

Casual Listener

540 Views

3 replies

0 likes

  • 540 Views
  • 3 replies
  • 0 likes

Unavailable for listening on

We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at random will show “unavailable for listening on.” T...

Visitor

We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at...

skipperhampton

Newbie

4165 Views

5 replies

0 likes

  • 4165 Views
  • 5 replies
  • 0 likes

Superuser Contribution Won’t go back to normal set up

so I have an iPad and the webplay is somehow connected to a phone when IM LITERALLY USING A FREAKING IPAD NOT A PHONE. HOW DO I FIX THIS !!!!!!PlanFree/PremiumCountry Device(iPad 8th generation Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

Visitor

so I have an iPad and the webplay is somehow connected to a phone when IM LITERALLY USING A FREAKING IPAD NOT A PHONE. HOW DO I FIX THIS !!!!!! Plan Free/Premium Country   Device (iPad 8th...

Joan

Moderator

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Auto download toggle not showing

PlanPremiumCountryGermanyDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or Issue The Toggle for Auto Downloading a show isnt showing properly when the shows name is too long. Therefore it isnt possible to activate Auto-Downloads for these show...

IMG_1519.PNG

Casual Listener

Plan Premium Country Germany Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue   The Toggle for Auto Downloading a show isnt showing properly when the shows nam...

MateusM

Spotify Star

620 Views

6 replies

0 likes

"your shows"
iphone
podcast
show
  • 620 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sharing to Facebook not working with iOS 15.5

When sharing an album from Spotify using iPhone with iOS 15.5 to Facebook feeds, nothing appears, no images, no link at all. Using an Android phone works. Attached 2 images for reference. The image with album artwork is done using an Android phone. T...

Music Fan

When sharing an album from Spotify using iPhone with iOS 15.5 to Facebook feeds, nothing appears, no images, no link at all.    Using an Android phone works.    Attached 2 ima...

Maranychan

Visitor

1066 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Superuser Contribution Issues with SharePlay

PlanPremiumCountryUnited StatesDeviceIPhone SE 2020Operating SystemIOS 15.1My Question or IssueHi, I am unable to get SharePlay to work properly. All parties are using IOS 15.1 and Spotify version 8.6.78.419. After opening the app during a FaceTime, ...

Newbie

  Plan Premium Country United States Device IPhone SE 2020 Operating System IOS 15.1 My Question or Issue Hi, I am unable to get SharePlay to work properly. All parties are using IOS 1...

Ceruleanwings

Casual Listener

25809 Views

14 replies

4 likes

  • 25809 Views
  • 14 replies
  • 4 likes

Can’t download music for offline listening on iPhone 15 Pro

I am experiencing an issue with downloading music on Spotify. The error message says, “You’ve reached the maximum number of downloaded devices.” Details:• Device: iPhone 15 Pro• OS: iOS 17• Spotify Version: 8.6.48• Plan: Premium I recently switched p...

Casual Listener

I am experiencing an issue with downloading music on Spotify. The error message says, “You’ve reached the maximum number of downloaded devices.”   Details: • Device: iPhone 15 Pro • OS: iOS ...

avg5377

Casual Listener

592 Views

2 replies

0 likes

  • 592 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts keep pausing on iPhone

PlanFreeCountryUSADeviceiPhone SEOperating SystemiOS 15.2 My Question or IssueI am having an issue with listening to podcasts on my iPhone. I am able to listen to about 15-20 minutes of a podcast and then all of a sudden, it stops. When I press the p...

Casual Listener

Plan Free Country USA Device iPhone SE Operating System iOS 15.2   My Question or Issue I am having an issue with listening to podcasts on my iPhone. I am able to listen to about 15-20...

Norqdo

Regular

16546 Views

18 replies

2 likes

  • 16546 Views
  • 18 replies
  • 2 likes

Superuser Contribution The music/podcast keep pausing

PlanPremiumCountryIsrael DeviceiPhone 8Operating Systemios 10My Question or IssueThe music/podcast keep pausing and the button doesn’t change then after a while it starts again for a few seconds and pauses again, and so on. It doesn’t matter if I’m w...

Casual Listener

Plan Premium Country Israel  Device iPhone 8 Operating System ios 10 My Question or Issue The music/podcast keep pausing and the button doesn’t change then after a while it starts...

Norqdo

Regular

11204 Views

13 replies

1 likes

  • 11204 Views
  • 13 replies
  • 1 likes

Can’t save photos

I’ve been trying to save cover art from a playlist but it won’t let me. I would go the the playlist click on the art then “save to photos.” Then I’ll get a message saying that Spotify needs access to my photos and that to change it in my settings and...

Newbie

I’ve been trying to save cover art from a playlist but it won’t let me. I would go the the playlist click on the art then “save to photos.” Then I’ll get a message saying that Spotify needs acce...

Billy-J

Spotify Star

675 Views

1 replies

0 likes

  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Watch volume control unresponsive/laggy

Spotify volume control in AW is extremely clunky. My primary use case is to listen to music when I'm running. Sometime I need to lower the volume urgently and it's impossible to do quickly. I need to stop. Look at the watch. And rotate the crown 5-6 ...

Casual Listener

Spotify volume control in AW is extremely clunky. My primary use case is to listen to music when I'm running. Sometime I need to lower the volume urgently and it's impossible to do quickly. I need to...

Laxman_bro55

Casual Listener

3815 Views

8 replies

4 likes

  • 3815 Views
  • 8 replies
  • 4 likes

Superuser Contribution Playlist makes entire app freeze

PlanPremiumCountryFrance DeviceIPhone 13 ProOperating SystemiOS 17.5 My Question or IssueL'une de mes playlist (toujours la même) fait bug toute mon application à chaque fois que je clique dessus depuis 2 jours. Quand je clique dessus, la playlist a ...

Visitor

Plan Premium Country France   Device IPhone 13 Pro Operating System iOS 17.5   My Question or Issue L'une de mes playlist (toujours la même) fait bug toute mon application à chaq...

Ivelina

Moderator

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files syncing broken with new version on iOS, local files deleted

I've been using local files synced from my desktop to my iPhone for a couple years now, great for long DJ mixes, I listen to those local files pretty much every day on walksSomething has happened in the past couple of days though (presumably during a...

Regular

I've been using local files synced from my desktop to my iPhone for a couple years now, great for long DJ mixes, I listen to those local files pretty much every day on walks Something has happened...

ry_wilcos

Newbie

9621 Views

19 replies

1 likes

  • 9621 Views
  • 19 replies
  • 1 likes

Superuser Contribution No se ven carátulas de los álbumes en modo offline

Cuando reproduzco música en modo offline no me muestra las carátulas de los álbumes. Alguien sabe por qué sucederá esto? Al parecer no me esta descargando las carátulas.

Newbie

Cuando reproduzco música en modo offline no me muestra las carátulas de los álbumes. Alguien sabe por qué sucederá esto? Al parecer no me esta descargando las carátulas.

Susan_GP

Moderator

2727 Views

6 replies

2 likes

  • 2727 Views
  • 6 replies
  • 2 likes

Superuser Contribution Spotify Playback Stops When Opening Jack in the Box Menu App

Hello Spotify Community, I’m experiencing an issue where my songs stop playing on Spotify whenever I open the Jack in the Box menu app. This problem is quite frustrating as I enjoy listening to music while checking the Jack in The Box Menu. Details: ...

Newbie

Hello Spotify Community,   I’m experiencing an issue where my songs stop playing on Spotify whenever I open the Jack in the Box menu app. This problem is quite frustrating as I enjoy listening...

Novy

Moderator

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution What is the square icon with the pencil when sharing music?

PlanFree/PremiumCountryCanadaDeviceiPhone 14Operating SystemiOS 17 When sharing music, I noticed this new icon besides the solid color and gradient background options. What does it do?

Casual Listener

  Plan Free/Premium Country Canada Device iPhone 14 Operating System iOS 17   When sharing music, I noticed this new icon besides the solid color and gradient background options. ...

Joan

Moderator

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes