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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

28496 Views

40 replies

8 likes

  • 28496 Views
  • 40 replies
  • 8 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

93307 Views

115 replies

12 likes

Other
  • 93307 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

923 Views

0 replies

0 likes

iOS
  • 923 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293071 Views

60 replies

15 likes

  • 293071 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123357 Views

19 replies

38 likes

  • 123357 Views
  • 19 replies
  • 38 likes

Solved!!Superuser Contribution "We can't play this until you allow this track in the Spotify phone app", nothing works

PlanPremiumCountryMexicoDeviceiPhone 12 Pro / Windows 11Operating SystemiOS 17 My Question or IssueToday I decided to play Silk Sonic, it's been a while since I've played their music, clicked on play on my Desktop App (Win11) and the following messag...

Music Fan

Plan Premium Country Mexico Device iPhone 12 Pro / Windows 11 Operating System iOS 17   My Question or Issue Today I decided to play Silk Sonic, it's been a while since I've played the...

Not applicable

4898 Views

19 replies

0 likes

(iOS)
We can't play this song until you allow this artist in the spotify phone app
windows11
  • 4898 Views
  • 19 replies
  • 0 likes

Spotify keeping phone screen awake

PlanPremiumCountryUSADeviceiPhone XS, iOS 12.1.4Spotify Version8.4.93.796My Question or IssueWhen Spotify is playing, a lot of the time it does not let my phone screen go to sleep. This even happens if my phone screen is off and I get a notification ...

Regular

Plan Premium Country USA Device iPhone XS, iOS  12.1.4 Spotify Version 8.4.93.796 My Question or Issue When Spotify is playing, a lot of the time it does not let my phone screen go...

mkgtu

Regular

34920 Views

23 replies

15 likes

  • 34920 Views
  • 23 replies
  • 15 likes

I cannot find a recently played list in the IOS app

There is a recently played tab next to the play queue in the desktop app but I am not able to find anything like that in the IOS app. There is 'recents' but this aggregates into lists not songs. If I click on the playlist icon it shows 'Now Playing' ...

Casual Listener

There is a recently played tab next to the play queue in the desktop app but I am not able to find anything like that in the IOS app. There is 'recents' but this aggregates into lists not songs. If I...

mrees007

Casual Listener

866 Views

1 replies

1 likes

  • 866 Views
  • 1 replies
  • 1 likes

Superuser Contribution iPhone Volume Randomly Lowering

PlanPremiumCountryUSADeviceiPhone 12 miniOperating SystemiOS 18 My Question or IssueHello, I have been experiencing an ongoing issue with the Spotify app on my iPhone for probably a year, and I cannot find a solution. The music volume lowers at rando...

Casual Listener

Plan Premium Country USA Device iPhone 12 mini Operating System iOS 18   My Question or Issue Hello, I have been experiencing an ongoing issue with the Spotify app on my iPhone for pro...

Vasil

Moderator

2698 Views

1 replies

0 likes

iOS
volume
  • 2698 Views
  • 1 replies
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Superuser Contribution Je suis abonnée et depuis samedi, des coupures interviennent tts les 30 sec

Je suis abonnée avec offre premium avec portable iPhone, coupure systématique au bout de 30 secondes Quid ?

Visitor

Je suis abonnée avec offre premium avec portable iPhone, coupure systématique au bout de 30 secondes Quid ?

Eni

Moderator

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song lyrics missing

PlanFree/PremiumCountryCanadaDevice(iPhone 13)Operating System(iOS 17.4.1.) My Question or IssueI have had song lyrics missing for days now, I’ve shut phone down, and logged in and out of Spotify and it won’t fix the problem. As well as: podcast slee...

Casual Listener

Plan Free/Premium Country Canada Device (iPhone 13) Operating System (iOS  17.4.1.)   My Question or Issue I have had song lyrics missing for days now, I’ve shut phone down, and l...

Ohn

Newbie

5274 Views

3 replies

1 likes

  • 5274 Views
  • 3 replies
  • 1 likes

Superuser Contribution refund on student premium

I bought the student premium because my family plan stopped but ive been informed its back again and id like a refund for the student plan.

Visitor

I bought the student premium because my family plan stopped but ive been informed its back again and id like a refund for the student plan.

Eni

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

How do you get your profile picture to change on iPad???

I looked for the “gear”. But I keep watching videos and I think it has been updated. Thank you.

Casual Listener

I looked for the “gear”. But I keep watching videos and I think it has been updated. Thank you.

kade14

Casual Listener

1408 Views

2 replies

1 likes

  • 1408 Views
  • 2 replies
  • 1 likes

Superuser Contribution [IOS] Carplay new issues

PlanPremiumCountryIsraelDeviceIphone 15Operating SystemIOS18 My Question or Issuethis morning, when i connected to CarPlay, the Spotify app start to look different and acts different.1. the heart icon changed to + icon.2. when I say to Siri 'I loved ...

Roadie

Plan Premium Country Israel Device Iphone 15 Operating System IOS18   My Question or Issue this morning, when i connected to CarPlay, the Spotify app start to look different and acts d...

PurpleFan

Roadie

2067 Views

7 replies

0 likes

  • 2067 Views
  • 7 replies
  • 0 likes

Superuser Contribution How do you turn off "shuffle" on "radio" playlists?

I don't often create "radio" playlists, and I don't think this was always a problem, but I've noticed when I do they don't play in order, which is a giant pain if you hear a song you liked and want to save it or just see what song it was, you have no...

Roadie

I don't often create "radio" playlists, and I don't think this was always a problem, but I've noticed when I do they don't play in order, which is a giant pain if you hear a song you liked and want t...

InsaneDoggo

Casual Listener

3878 Views

11 replies

1 likes

  • 3878 Views
  • 11 replies
  • 1 likes

Superuser Contribution App crashes straight after I log in iOS 15.8.3

PlanFree/PremiumCountryUKOperating SystemiOS 15.8.3 My Question or IssueI have an iPhone currently updated and using iOS 15.8.3. Whenever I log in to the spotify app it crashes straight after. I’ve done all the recommended things but nothing has work...

Visitor

  Plan Free/Premium Country UK Operating System iOS 15.8.3   My Question or Issue I have an iPhone currently updated and using iOS 15.8.3. Whenever I log in to the spotify app it c...

Mitre226644

Roadie

1558 Views

2 replies

0 likes

  • 1558 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution UI/UX Design: Recently Played - List of playlists and not able to see simply a list of songs

I like using Spotify - especially on long car journeys and then I always use Spotify via CarPlay.But I have a problem with the playlists and especially with the recently heard function. I always only see playlists with the recently listened songs, bu...

Casual Listener

I like using Spotify - especially on long car journeys and then I always use Spotify via CarPlay. But I have a problem with the playlists and especially with the recently heard function. I alwa...

OscarDC

Moderator

977 Views

3 replies

0 likes

  • 977 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Aforo lleno para beta tester

¿Cuando se eliminan a los usuarios que ya no lo usen? Para poder adquirir el puesto. Gracias!

Newbie

¿Cuando se eliminan a los usuarios que ya no lo usen? Para poder adquirir el puesto. Gracias!

AlejaR

Moderator

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts rewinding themselves

PlanPremiumCountryUSADeviceiPhone 14 (also happened on XR)Operating SystemiOS 16.6 occasionally my podcasts will rewind themselves with no effect on the timer and start repeating parts I already listened to. Since there is no effect on the timer, I c...

Casual Listener

Plan Premium Country USA Device iPhone 14 (also happened on XR) Operating System iOS 16.6   occasionally my podcasts will rewind themselves with no effect on the timer and start repeati...

wpavtx

Visitor

3768 Views

7 replies

1 likes

  • 3768 Views
  • 7 replies
  • 1 likes

Superuser Contribution How to get app to recognise the country i'm in now

The app incorrectly thinks I am in Malaysia (I am in Australia but was in Malaysia for a couple of hours due to travel). My account is set up to be for Australia and so now it won't let me log into/use the app anymore. How do I get my phone/the app t...

Casual Listener

The app incorrectly thinks I am in Malaysia (I am in Australia but was in Malaysia for a couple of hours due to travel). My account is set up to be for Australia and so now it won't let me log into/u...

22fab3cjjcemmufmnnsu

Casual Listener

1085 Views

4 replies

0 likes

  • 1085 Views
  • 4 replies
  • 0 likes

Superuser Contribution No sound on TV with apple tv 4k

Hi,There is no sound from Spotify ios iphone app - airplay - apple tv 4k - HDMI - TV.The artwork and music progression appears on tv but no sound.All firm/software up to date, devices rebooted / reinstalled from scratch. setup works with other apps a...

Regular

Hi, There is no sound from Spotify ios iphone app - airplay - apple  tv 4k - HDMI - TV. The artwork and music progression appears on tv but no sound. All firm/software up to date, devices re...

Rsmseymour

Visitor

14501 Views

26 replies

4 likes

  • 14501 Views
  • 26 replies
  • 4 likes

Superuser Contribution Progress / scrub bar on Lock Screen too dark with poor contrast

See attached image. Does any one else have this issue? The contrast on the progress / scrub bar is so poor that I can’t easily see or control it. Grateful for any tips on solving the issue.

Newbie

See attached image.  Does any one else have this issue? The contrast on the progress / scrub bar is so poor that I can’t easily see or control it.  Grateful for any tips on solving the issu...

AlejaR

Moderator

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes