[iOS] Lock Screen Control Play/Pause not updating when paused or played.

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[iOS] Lock Screen Control Play/Pause not updating when paused or played.

Brooksp
Regular

Plan - 

Premium

Country

USA

Device

iPhone Xs

Operating System

IOS 12

My Question or Issue

At times, my play/pause control from lock screen will not be updated to what is actually happening.  Music is playing and shows the play button which i have to click and then click the pause button. Same when not playing, I will have to pause button and will have to do the two clicks. 

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Solution!

Re: [iOS] Lock Screen Control Play/Pause not updating when paused or played.

Moderator
Moderator

Hello,

 

Since we haven't been receiving anymore reports, we'll be moving this Ongoing Issue back to the boards.

 

If you start experiencing an issue again, feel free to create a topic.

 

Have a nice day!

GuidoModerator
 
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16 Replies

Re: Lock Screen Control Play/Pause not updating when paused or played.

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

I'd also recommend updating to iOS 12.2 :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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Note: I'm not a Spotify employee.

Re: Lock Screen Control Play/Pause not updating when paused or played.

Brooksp
Regular
Thanks for the reply. I have done all of the above and am still
experiencing the issue. It’s not all the time, but frequent enough to
notice.

Re: Lock Screen Control Play/Pause not updating when paused or played.

TechGuru19
Casual Listener

I’m having the same problem.

Re: Lock Screen Control Play/Pause not updating when paused or played.

Moderator
Moderator

Hey there @TechGuru19,

 

Thanks for reaching out here in the Community about this.

 

Just to confirm, does this happen when using a certain device? If so, we'd first recommend making sure that this device is up to speed with any pending software updates.

 

If that doesn't do the trick, it would be helpful if you could try logging in with a different account to see if the issue persists. 

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day :)

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Lock Screen Control Play/Pause not updating when paused or played.

Brooksp
Regular

I have updated the app and it still does happen.  I mostly notice it when I pause from my AirPods.  My wife also has this issue. 

Re: Lock Screen Control Play/Pause not updating when paused or played.

Mitchgo
Gig Goer

Me too. Plus they did away with the album cover graphic on the Now Playing screen. wth? Downgrade!

Re: Lock Screen Control Play/Pause not updating when paused or played.

TechGuru19
Casual Listener
It is happening on an iPhone XS running the latest iOS version. I don't
have another account I can log in with unfortunately.

Re: Lock Screen Control Play/Pause not updating when paused or played. - Status changed to: Need more info

Moderator
Moderator

Hey there folks,

 

We're seeing reports regarding the play/pause button on the lock screen widget not working properly on iOS. 

 

If you're experiencing this, first make sure that both your devices and Spotify app are updated to the latest version available. You can also follow the steps here to perform a clean reinstall of the app. 

 

If these don't do the trick, we'd suggest adding your +VOTE and leaving a comment with the following details:

  • The devices this is happening to and their OS version
  • The version of the Spotify app
  • Are you using any Bluetooth connect headphones when this happens?

Once we have these, we'll make sure to get this reported with the right teams, thanks!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
Solution!

Re: [iOS] Lock Screen Control Play/Pause not updating when paused or played.

Moderator
Moderator

Hello,

 

Since we haven't been receiving anymore reports, we'll be moving this Ongoing Issue back to the boards.

 

If you start experiencing an issue again, feel free to create a topic.

 

Have a nice day!

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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