[iOS] Lock Screen Control Play/Pause not updating when paused or played.

[Brooksp]

Plan - 

Premium

Country

USA

Device

iPhone Xs

Operating System

IOS 12

My Question or Issue

At times, my play/pause control from lock screen will not be updated to what is actually happening.  Music is playing and shows the play button which i have to click and then click the pause button. Same when not playing, I will have to pause button and will have to do the two clicks. 

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

I'd also recommend updating to iOS 12.2 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[Brooksp]

Thanks for the reply. I have done all of the above and am still
experiencing the issue. It’s not all the time, but frequent enough to
notice.

[TechGuru19]

I’m having the same problem.

[Katerina]

Hey there @TechGuru19,

Thanks for reaching out here in the Community about this.

Just to confirm, does this happen when using a certain device? If so, we'd first recommend making sure that this device is up to speed with any pending software updates.

If that doesn't do the trick, it would be helpful if you could try logging in with a different account to see if the issue persists. 

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

[Brooksp]

I have updated the app and it still does happen.  I mostly notice it when I pause from my AirPods.  My wife also has this issue. 

[Mitchgo]

Me too. Plus they did away with the album cover graphic on the Now Playing screen. wth? Downgrade!

[TechGuru19]

It is happening on an iPhone XS running the latest iOS version. I don't
have another account I can log in with unfortunately.

[Katerina]

Hey there folks,

We're seeing reports regarding the play/pause button on the lock screen widget not working properly on iOS. 

If you're experiencing this, first make sure that both your devices and Spotify app are updated to the latest version available. You can also follow the steps here to perform a clean reinstall of the app. 

If these don't do the trick, we'd suggest adding your +VOTE and leaving a comment with the following details:

• The devices this is happening to and their OS version
• The version of the Spotify app
• Are you using any Bluetooth connect headphones when this happens?

Once we have these, we'll make sure to get this reported with the right teams, thanks!

[Guido · Accepted solution]

Hello,

Since we haven't been receiving anymore reports, we'll be moving this Ongoing Issue back to the boards.

If you start experiencing an issue again, feel free to create a topic.

Have a nice day!