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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48387 Views
  • 15 replies
  • 36 likes
  • 48387 Views
  • 15 replies
  • 36 likes

Superuser Contribution Unable to close the next in queue list

Plan: PremiumCountry: Sweden Device: iPhone 15 Pro MaxOperating System: iOS 17.4.1 My Question or IssueSometimes when viewing the queue I can’t go back to the app. The only workaround I found so far is to restart the app.

  • Casual Listener
  • Plan: Premium Country: Sweden   Device: iPhone 15 Pro Max Operating System: iOS 17.4.1   My Question or Issue Sometimes when viewing the queue I can’t go back to the app. The on...
  • Yordan
  • Moderator
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't share playlists.

I have two playlists I want to send the links to. Both are public and on my profile. I generated one of them. I'm using an iPhone. I want to send the link as a text. The three dots don't have the option to share. It has "Start a Jam" instead. Is it "...

  • Newbie
  • I have two playlists I want to send the links to. Both are public and on my profile. I generated one of them. I'm using an iPhone. I want to send the link as a text. The three dots don't have t...
  • Yordan
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Preview not working

PlanPremiumCountry Deviceiphone 14 Pro Max Operating System(iOS 17 My Question or Issuethe preview for playlist not showing video when I click on it but it plays the video in the spot to enter the preview any help will be appreciated

  • Visitor
  • Plan Premium Country   Device iphone 14 Pro Max   Operating System (iOS 17   My Question or Issue the preview for playlist not showing video when I click on it but it plays ...
  • MateusM
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't always get asked to join the Jam on my network.

When my wife starts a jam, I don't always get asked to join. When I do, it says I'm joined, but it doesn't always show me what's playing. It is flaky.

  • Casual Listener
  • When my wife starts a jam, I don't always get asked to join. When I do, it says I'm joined, but it doesn't always show me what's playing. It is flaky.
  • Ivelina
  • Moderator
  • 1431 Views
  • 5 replies
  • 0 likes
  • 1431 Views
  • 5 replies
  • 0 likes

Can’t find profile

Everytime I try to see my profile or others it shows as something went wrong, I’ve tried viewing it in other ways but It’s not working

  • Casual Listener
  • Everytime I try to see my profile or others it shows as something went wrong, I’ve tried viewing it in other ways but It’s not working
  • MateusM
  • Spotify Star
  • 628 Views
  • 7 replies
  • 0 likes
  • 628 Views
  • 7 replies
  • 0 likes

Superuser Contribution When I go to connect Spotify to a device, my Google speakers no longer up

In Google Home, I can use a voice command to play Spotify on either of my Google speakers. But using Spotify on an iPhone, the speakers no longer show up in the list of devices on my network like they used to. I tried rebooting the speakers and resta...

  • Visitor
  • In Google Home, I can use a voice command to play Spotify on either of my Google speakers. But using Spotify on an iPhone, the speakers no longer show up in the list of devices on my network like the...
  • Ivelina
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs Library long loading time

PlanPremiumCountryUSDeviceiPhone 6S PlusOperating SystemiOS 13.4.1 My Question or IssueAfter first launching the app, the Liked Songs library takes what seems to be an excessive amount of time to load. My library contains ~1,800 songs, and it’s seeme...

  • Casual Listener
  • Plan Premium Country US Device iPhone 6S Plus Operating System iOS 13.4.1   My Question or Issue After first launching the app, the Liked Songs library takes what seems to be an excess...
  • amanderr
  • Regular
  • 2033 Views
  • 6 replies
  • 2 likes
  • 2033 Views
  • 6 replies
  • 2 likes

Superuser Contribution Why do I have to uninstall then reinstall spotify every couple days to use

Spotify works for a couple days with my ford sync then all of a sudden no sound through car stereo until i uninstall and reinstall spotify. This was not an issue until recently. Everything is updated. Not much use paying for premium if I can no longe...

  • Visitor
  • Spotify works for a couple days with my ford sync then all of a sudden no sound through car stereo until i uninstall and reinstall spotify. This was not an issue until recently. Everything is updated...
  • Vasil
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no longer plays while using other apps

PlanPremiumCountryUKDeviceIPhone SE 2020Operating SystemiOS 14.8 I am no longer able to play music on Spotify on my phone if I want to use other apps at the same time. As soon as I open another app such as WhatsApp Spotify stops playing. I have alrea...

  • Newbie
  • Plan Premium Country UK Device IPhone SE 2020 Operating System iOS 14.8   I am no longer able to play music on Spotify on my phone if I want to use other apps at the same time. As soon ...
  • zipoxtra
  • Roadie
  • 22922 Views
  • 12 replies
  • 1 likes
  • 22922 Views
  • 12 replies
  • 1 likes

Local files are greyed out and unplayable on the iOS app

After I hit download on a playlist of local files from the iOS app, my songs download to the proper playlist (and the files download to the proper folder: "On My iPhone > Spotify > Synced files"). However, after closing and reopening the app, these s...

  • Visitor
  • After I hit download on a playlist of local files from the iOS app, my songs download to the proper playlist (and the files download to the proper folder: "On My iPhone > Spotify > Synced files...
  • zipoxtra
  • Roadie
  • 374 Views
  • 1 replies
  • 2 likes
  • 374 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Cant change volume level from quiet to loud

I'm trying to change volume level on Iphone from quiet to loud. After pressing the "loud" option it seems like i did it, but after leaving the settings it switches back to guiet. No matter how many times i do that, it'll always switch back to quiet. ...

  • Visitor
  • I'm trying to change volume level on Iphone from quiet to loud. After pressing the "loud" option it seems like i did it, but after leaving the settings it switches back to guiet. No matter how many t...
  • zipoxtra
  • Roadie
  • 11727 Views
  • 53 replies
  • 20 likes
  • 11727 Views
  • 53 replies
  • 20 likes

Superuser Contribution filtering a playlist by artist or album only, on mobile

PlanPremiumCountryUSDeviceiphone 13 maxOperating Systemios15 My Question or Issuei have a playlist of over 900 songs. when i am on mobile, sometimes i just want to listen to a specific artist. when i search for the artist, the song plays, but it does...

  • Newbie
  • Plan Premium Country US Device iphone 13 max Operating System ios15   My Question or Issue i have a playlist of over 900 songs. when i am on mobile, sometimes i just want to listen to ...
  • ralphma
  • Newbie
  • 1491 Views
  • 4 replies
  • 0 likes
  • artist
    songs
  • 1491 Views
  • 4 replies
  • 0 likes

Por qué no me deja reproducir música en mi cuenta?

Desde hace unos días cada que trato de reproducir alguna canción, simplemente no se reproduce, se ven las canciones como con un tono grisáceo

  • Visitor
  • Desde hace unos días cada que trato de reproducir alguna canción, simplemente no se reproduce, se ven las canciones como con un tono grisáceo
  • MateusM
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Control of speaker volume not working anymore to Sony Bravia tv + av reciever

Plan PremiumCountry Australia Device iPhone 12prosony Bravia tvonkyo Av and speakers My Question or IssueI can no longer control the volume via my iPhone when hooked up via Spotify connect to my TV . I used to be able to set the volume on the av reci...

  • Newbie
  • Plan Premium Country Australia    Device iPhone 12pro sony Bravia tv onkyo Av and speakers   My Question or Issue I can no longer control the volume via my iPhone wh...
  • 3lysium
  • Newbie
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify opens in mobile mode in safari on Vision Pro

I am using the spotify web player in safari on my vision pro. I have been using this since I bought the AVP almost 2 months ago with no issues. This week whenever I open Spotify it opens in a "mobile player" mode that doesnt let me access my library....

  • Visitor
  • I am using the spotify web player in safari on my vision pro. I have been using this since I bought the AVP almost 2 months ago with no issues. This week whenever I open Spotify it opens in a "mobile...
  • Vasil
  • Moderator
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swipe to Queue on Multi-Disc Album also swipes the word

PlanPremium, FamilyCountryCanadaDeviceiPhone XROperating SystemiOS 17.3.1 My Question or IssueA little hard to explain, but basically when I go to swipe to queue a song on an album that has multiple discs, it swipes the word "Disc 1", "Disc 2" etc. a...

  • Newbie
  • Plan Premium, Family Country Canada Device iPhone XR Operating System iOS 17.3.1   My Question or Issue A little hard to explain, but basically when I go to swipe to queue a song on an...
  • Yordan
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why wont the new image save on playlist?

I’ve read through old posts, but have never been able to save a new image to a playlist on my phone. It always havs to be saved from my laptop. My previous phone had this issue, too (iphone 10). Currently using iphone 14, iOs 17.3.1. I deleted and re...

  • Casual Listener
  • I’ve read through old posts, but have never been able to save a new image to a playlist on my phone. It always havs to be saved from my laptop. My previous phone had this issue, too (iphone 10). Curr...
  • Maria
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist that had a lot of saved podcasts is now showing empty

I had a playlist where I saved a lot of podcasts that I listened to and would like to revisit later. Now this playlist doesn't have any items in it anymore and I dind't do anything to the playlist. Even more weird, when I try to add a new thing to th...

  • Visitor
  • I had a playlist where I saved a lot of podcasts that I listened to and would like to revisit later. Now this playlist doesn't have any items in it anymore and I dind't do anything to the playlist. E...
  • Maria
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes