Spotify fix this bug with Music Videos/Cover switch

[-Karma-]

Sometimes and especially the first time when pressing the „Switch to video“ button on a song it switches while showing a small preview of the video, instead of the cover art. It should always show cover art when switching to Music video.

Please fix this bug:

 

The second time it shows the cover art as it should below the music video. This is the correct behavior:

 

[Joan]

Hi there @-Karma-

Thanks for reaching out. We've moved your post here where it better fits. 

We'll gladly look deeper into this behaviour. Could you please provide us the following:

• Is this on all devices or only on specific one(s)? What devices does it happen on?
• When did this start happening?
• Does this happen sporadically or consistently?
• Does it happen with all music videos or only specific ones?
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

[-Karma-]

Hi Joan.

I’ve only tested this on the iOS app. I don’t know if it happens on other devices, but you should definitely check that out aswell.

I believe Spotify engineers should be able to reproduce this on their end. You don’t really need my assistance.

• For me it happens on all tracks which have a MV aswell. 
• Happens constantly exactly the way I described it in the post

• No need to record a video. The screenshots show the bug, and the way it should always be (2nd screenshot showing cover art)

Please try to investigate this first, instead of piercing me with questions. I have described everything I know in the introductory post above.☝🏻 

I hope a fix is applicable soon.

[Joan]

Hi @-Karma-,

Thanks for the reply.

Our internal repro alone is not enough for a full investigation and we rely on the information of users to find out the conditions necessary for an issue to occur, when and how it happens and to find the possible root cause. The more info we have, the more this aids our investigation. 

Nevertheless, we'll happily pass what you've given us onto the appropriate team. Be advised however that we cannot say for certain at the moment when or if this is going to get addressed.

Cheers!