I can't scroll on the left side of the screen.

[quiveringheartofcory]

It only happens in Spotify, and it's not a issue with my display. Already performed a clean reinstall etc etc.

Plan

Premium

Country

Brazil

Device

(iPhone 6S)

Operating System

(iOS 15.7.5)

My Question or Issue

How do i fix this?

[AlejaR]

Hey @quiveringheartofcory,

Thanks for posting in the Community and welcome.

In this case, we'd like to gather some additional info. Would you mind sending us the exact Spotify version you're running on your mobile device?

On another note, can you replicate the mentioned behavior on the web player from your mobile device? If you're not sure, we'd suggest opening the web player there and checking.

Lastly, did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.

Keep us in the loop!

[quiveringheartofcory]

@AlejaR  Thanks.

I'm using version 8.8.36.571

Web player works fine.

I couldn't tell you, but probably not the case since IOS 15.7.5 came a while ago and there is 0 reports of this bug thus far.

[AlejaR]

Hey @quiveringheartofcory,

Thanks for your reply.

In this case, we'd like to check: is this happening if you open a different account on the affected device? It'd be awesome if you could check. You can ask for the account of a relative or a friend to open it on your device and check.

On another note, is this happening if you open your account on a different device? You can have a relative or a friend check your account on their mobile device.

Keep us in the loop!

[quiveringheartofcory]

@AlejaR

Funnily enough, it doesn't happens when I switch to a different account. And the effect even stays when I return to my main account, but after a couple minutes it goes back to doing the same thing.

I don't have anyone available right now to test my account :B

[Alex]

Hi there @quiveringheartofcory,

Thanks for the post.

This is a very strange issue indeed. Since everything works fine with the new account, we'd suggest you try using that for a few days, just to be sure that everything works fine. If it does, you might consider transferring your account information over to the newly created account, following this guide. The process only takes about 10 minutes. 

Before you do that, we advise you to check if the issue doesn't come up on other apps as well. Try Force Resetting your phone and and doing a clean reinstall on the Spotify app, just in case. Older iPhones often have issues with the touchscreen which can be resolved with the phone restart.

Hope this helps. 

[quiveringheartofcory · Accepted solution]

Hi! Just an update. Moving to a new account was not a possibility to me so I just continued to live with the bug. Until recently when he just decided to disappear.