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App crashing after update Iphone

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App crashing after update Iphone

Plan

Premium

Country

USA

Device

iPhone 7+

Operating System

Latest iPhone update

 

My Question or Issue

I updated the app two days ago and since then it will not let me open Spotify at all. I keep checking the App Store for updates but nothing else has come up since the previous update. Anyone know how to fix this? 

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Accepted Solutions
Marked as solution

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

View solution in original post

2 Replies
Marked as solution

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re-downloading the app fixed it, thanks!

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