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App logs out and erases my offline Music on IOS

App logs out and erases my offline Music on IOS

Two days ago, my Spotify account logged out automatically on my IPhone 5s erasing all my 2000 available offline songs. I logged in again that same day and had to wait overnight for all my music to download. Today I woked up to find that my app had logged out again erasing all my music again.

This is causing me to have to use my mobile data to listen to music which isn't why I hired premium for.

Does anyone knows how to solve this or is this just an app version issue, also do anyone know how to contact Spotify support directly as I think this is an issue I would have to report directly to them?

Thank you very much!
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3 Replies

Hey @cesarrc91!

 

Welcome to the Spotify Community and thanks for reaching out to us. To start, can you let us know what device, operating system, and version of Spotify you're using? In the meantime, try reinstalling the app by following these steps.

 

You can also contact Spotify via email, Facebook or Twitter.

 

Keep us posted 🙂

 

It's happening to me on my IPhone too! I'm using IOS 10 and the latest Spotify app(6.5.0.1665)

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