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Plan
Premium
Country
USA
Device
iPhone X, Apple Watch (no data version)
My Question or Issue
I already talked to a support person yesterday and they said that it's an issue other have already reported on. They said there are looking to identify the problem and create a fix, but until then I figured I should still make a post here.
Ever since Wednesday last week (September 25th) the music playlists and podcasts I have downloaded to my apple watch have become unlistenable offline due to there being a constant static/crackle happening whenever I play them. They work just fine whenever connected to the internet or near my phone, but the second I play them offline; it goes right back. This problem did not exist before the 25th, so I am wondering if it's linked to some sort of update they rolled out.
The crackling effect persists throughout playing them, and after a minute or two, my headphones disconnect from the watch entirely. After reconnecting, the audio is normal for a few seconds before the static resumes.
At the time of making this post I have tried
None of these options have made any difference.
My job requires that I leave my phone in a locker before entering the work area, so I relied on my apple watch to listen to music during my shifts. If there is any progress made on a solution to this problem or if there is anyone else having this problem, then please leave a reply to this post.
Yes - I have been having exactly the same problems!! My goodness it is sooooo frustrating 😞 Got this new watch and was so excited to go for a run and listen to my downloaded playlists - but cannot even listen with out it becoming unbearable...Any news or tips and tricks would be so greatly apprecated!
I have the same problem with Apple Watch Series 3 (OS 8.8.1 - 19U512). Before the update offline music used to work fine, but after release it's became simply unusable! I'm expecting fix or rollback for affected versions ASAP.
Hi @Maria, any updates on this?
thanks
Hey folks,
No news yet, I'm afraid, but rest assured our tech team is actively looking into this. We'll keep you posted here as soon as we have any updates, stay tuned!
Cheers 🤘
Having the same problem too. Extremely frustrating.
@Yordan can we have an update please. It should really be resolved by now.
I created as support ticket - suggest you do the same- **bleep**
Almost 2 months this should have been fixed by now, I am most likely going to cancel my family plan.
I’m still having this issue. Tried everything. This is totally sad.
Hi
I am experiencing the same problem.
Guess this is generated by Apple on purpose.
Andres
Can you provide an update Yordan with an estimated time for this issue to be fixed?
Hey folks,
Thanks for your patience while we looked into this.
We heard from the teams and this issue should be fixed now. Make sure to update your app to the latest version and let us know if it's working.
Keep us posted.
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