Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Blank white screen in iPad app.

Solved!

Blank white screen in iPad app.

Help! I have just tried to open my spotify app and I get a blank white screen. I can see the buttons down the side like search, what's new etc but nothing happens when I touch them. I have deleted the app and reloaded it twice. It is working on my iPhone and has been working ok on iPad up til now. Help!! Thanks.
Reply

Accepted Solutions
Marked as solution

Hey @Lulabella69 ! Welcome to the community 🙂 

 

I am just going to pop this over into the iOS section since it sounds like an iOS issue. 

 

Would you be able to try removing Spotify, fully powering off your device by holding down the home and lock button together until the apple logo appears on the screen and then installing again from App Store? 

 

If that doesn't work, can you let us know what version of iOS you are using? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

2 Replies
Marked as solution

Hey @Lulabella69 ! Welcome to the community 🙂 

 

I am just going to pop this over into the iOS section since it sounds like an iOS issue. 

 

Would you be able to try removing Spotify, fully powering off your device by holding down the home and lock button together until the apple logo appears on the screen and then installing again from App Store? 

 

If that doesn't work, can you let us know what version of iOS you are using? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thank you for your help, I am up and running again. Xx

Suggested posts